Ulta Beauty Reviews

Name: Ulta Beauty
Rating: 2.66

2.7 Rating 372 Reviews

39 %

of reviewers recommend Ulta Beauty

Company Reviews

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Metrics

2.7

Based on 372 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Ulta Beauty 1 star review on 11th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I cannot say enough about how much i love Toni Cásale! She does amazing color / highlights! For anyone looking for a professional hair stylist in the Bee Cave area , look no further! You won’t be disappointed!”

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Posted 7 months ago

“I want to give Skhai her flowers she helped me get my order with her friendly kind customer service your attitude and friendly customer service will take you along way I love to see people smile that’s why I love doing DoorDash keep up the great work Skhai”

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Posted 7 months ago

“I came into the store looking for a gift for my daughter and I was greeted by a kind face who helped me find what I was looking for. The employee Lily was so helpful and caring about my needs and made me very happy with my purchase.”

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Posted 7 months ago

“I loved getting my hair updo by Ashley and my makeup by Breana Cross before going to my first Mardi Gras Ball yesterday evening. My hair and makeup has never looked so beautiful in my life. If you need someone to make you more beautiful for any event I recommend Breana Cross. I am sorry I didn’t get Ashley’s last name but he did an awesome job.”

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Posted 8 months ago

“I went to the Happy Valley location yesterday. The store was clean and organized. After mulling around trying to figure out a brand and shade for my complexion, Shari approached me. Shari was kind and listened to all of my concerns. Her recommendations were amazing and she saved me time tryng to select the right products. Top-notch employee! Also, I met Bryn who was patient, geat attitude, and assisted me with my points. Happy customer due to these two employees!!!!”

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Posted 8 months ago

“Sheila in the Ulta Beauty Salon in Foley is absolutely wonderful. Her experience and knowledge along with her talent makes it so enjoyable while getting the perfect cut and color. I would highly recommend. Absolutely love her!!!!”

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Posted 8 months ago

“I think I been going to ultra for over a year or 2 years. That is when I met katelyn stark and elaina williams. I really liked them both because they did great job doing my hair. Plus they both are a cool friend. I enjoy going there and they take pictures of me and my cool hair do.”

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Posted 8 months ago

“I bought Urban decay at Ulta and absolutely love it. I bought a gloss which is not sticky. But the the on I love best is OG Backtalk. It stays in place pretty well. I wear a mask at work and it stays on so I’m impressed!”

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Posted 8 months ago

“I went into the Ulta in Fashion District in Philadelphia on Sunday 2/2 when I say customer service was so awesome from Security on up to Manager and staff.”

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Posted 8 months ago

“I got a great cut at the Tyrone location in St. Petersburg, Fl. Emi did a great job listening to exactly what I wanted giving me amazing shape and less bulk. My hair is difficult to cut because it is curly with different curl patterns throughout and I have a lot of hair. Prior to Emi I had a stylist at Ulta who insisted on the "curly hair cut", which is more money than a regular cut and left my hair frizzy with uneven pieces all over. I almost didn't go again, but I know now to ask for Emi. She has awesome skills and knows a lot about cutting curly hair.”

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Posted 9 months ago

“I had an amazing experience shopping for makeup, thanks to Ian at Cranberry Mall. She took the time to understand my skin tone and preferences, recommending products that not only suited me perfectly but also make me feel great. Whether it was selecting the right foundation, finding the best shade of lipstick or giving me tips on application, I felt well take care of. It was a great experience and I will definitely be back to see Ian for all my makeup needs.”

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Posted 9 months ago

“I was so impressed how quickly Ulta beauty corporate staff responded to my feedback. They emailed me the next day and called me personally apologizing for my experience at a certain store. I have a lot of skin allergies so I shop Ulta for their wide variety of products that match my skin type. I will continue to shop Ulta. They have great product and good customer service striving to improve their store and educate their store employees.”

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Posted 10 months ago

“The stylist was very pleasing. Her name is Stephany Kay in the Sebring, Florida store.”

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Posted 10 months ago

“Terry in the salon is phenomenal!! It was absolutely the best experience and outcome out of every hair appointment I’ve ever had! And every single person that works there are amazing as well. I’ll definitely never go anywhere else. I have found my permanent stylist and I am so excited about that! Five stars and then some! Thanks so much again Ulta Mobile team! Y’all are the best!”

Ulta Beauty 5 star review on 21st December 2024

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Posted 10 months ago

“Thank you so much karen for helping me find my birthday code”

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Posted 10 months ago

“Went in to the store in Homestead Fl. I have a friend and an adult child who are Transgender. Since the election in’24 I am in constant fear and anxiety for their safety. I wanted to see if it would be a safe place to bring my friend for some makeup tips or if they would be ridiculed or stared at. Alysha was so understanding , friendly and reassuring an insisted that my friend would be treated in a professional and accept way. I get emotional even talking about my fears for them , especially now. Alysha took the time to acknowledge my fears and was very empathetic. She then informed me that they have a full salon in the back for hair, etc. I had no Idea. I have curly hair and I have been going to the same stylist since 1987 I just wanted to make you aware of what a treasure you have in Alysha!”

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Posted 10 months ago

“Black Friday is always crazy but Jordan took plenty of time to help me find the perfect fragrance for my daughter even with so much going on around us. Bailee was also very kind at check out.”

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Posted 11 months ago

“Karen, at the Greenville, SC Woodruff Rd location performed an amazing Benefit brow wax service for me this morning. My brows look fantastic ! She was very engaging & professional. I would highly recommend her !!”

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Posted 11 months ago

“I went into Ulta in Mobile, Al and received the BEST service by Hunter Lyons. He is absolutely AMAZING. He made this older lady feel better and picked out the perfect foundation for “mature skin”. Thank you sooo much Hunter!! Keep smiling 😁”

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Posted 11 months ago

“I have never in my life felt something so good.just bought bon dia travel kit and I am thrilled.it smells good and works better.thank you so much .I am 73yrs young”

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Posted 1 year ago

Ulta Beauty is rated 2.7 based on 372 reviews