Ulta Beauty Reviews

Name: Ulta Beauty
Rating: 2.81

2.8 Rating 446 Reviews

43 %

of reviewers recommend Ulta Beauty

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Metrics

2.8

Based on 446 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Ulta Beauty 1 star review on 11th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lisa was soooo AMAZING at the Cypress Location! Lisa took her time to help my niece get her new beauty tool belt line of make up and guidance coaching her how to apply her new products. Plz acknowledge Lisa what great customer service she provides educating us with a pure heart making my niece feel so beautiful and confident.”

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Posted 10 months ago

“I returned 2 shampoos and conditioners to Ulta, Monroeville. PA. The general mgr., Nancy Urbanek finished the return and was very polite to me. I have fine hair and am trying different shampoos to correct the problem. I visit the store quite often and appreciate the staff members' expertise. I learn something new every time I visit Ulta. Thank you. Pamela Kuhar”

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Posted 10 months ago

“This was possibly the second time I was in Ulta. Breanna helped me this evening. She listened to what I was looking for and selected tester and products. This was a friendly and helpful young woman. She is definitely a plus for your store. Carol Smoot”

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Posted 11 months ago

“Eithen was super awsome helping me find the color of the foundation that I needed because I hadn't bought it in a while and the color had rubbed off on the makeup I had so I didn't know what color it was and he was super amazing helping me take care of this I am a return customer and I appreciate him so if you come in here you might want to ask for his help cuz he's super amazing”

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Posted 11 months ago

“I cannot say enough about how much i love Toni Cásale! She does amazing color / highlights! For anyone looking for a professional hair stylist in the Bee Cave area , look no further! You won’t be disappointed!”

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Posted 11 months ago

“I want to give Skhai her flowers she helped me get my order with her friendly kind customer service your attitude and friendly customer service will take you along way I love to see people smile that’s why I love doing DoorDash keep up the great work Skhai”

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Posted 11 months ago

“I came into the store looking for a gift for my daughter and I was greeted by a kind face who helped me find what I was looking for. The employee Lily was so helpful and caring about my needs and made me very happy with my purchase.”

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Posted 11 months ago

“I loved getting my hair updo by Ashley and my makeup by Breana Cross before going to my first Mardi Gras Ball yesterday evening. My hair and makeup has never looked so beautiful in my life. If you need someone to make you more beautiful for any event I recommend Breana Cross. I am sorry I didn’t get Ashley’s last name but he did an awesome job.”

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Posted 11 months ago

“I went to the Happy Valley location yesterday. The store was clean and organized. After mulling around trying to figure out a brand and shade for my complexion, Shari approached me. Shari was kind and listened to all of my concerns. Her recommendations were amazing and she saved me time tryng to select the right products. Top-notch employee! Also, I met Bryn who was patient, geat attitude, and assisted me with my points. Happy customer due to these two employees!!!!”

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Posted 1 year ago

“Sheila in the Ulta Beauty Salon in Foley is absolutely wonderful. Her experience and knowledge along with her talent makes it so enjoyable while getting the perfect cut and color. I would highly recommend. Absolutely love her!!!!”

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Posted 1 year ago

“I think I been going to ultra for over a year or 2 years. That is when I met katelyn stark and elaina williams. I really liked them both because they did great job doing my hair. Plus they both are a cool friend. I enjoy going there and they take pictures of me and my cool hair do.”

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Posted 1 year ago

“I bought Urban decay at Ulta and absolutely love it. I bought a gloss which is not sticky. But the the on I love best is OG Backtalk. It stays in place pretty well. I wear a mask at work and it stays on so I’m impressed!”

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Posted 1 year ago

“I went into the Ulta in Fashion District in Philadelphia on Sunday 2/2 when I say customer service was so awesome from Security on up to Manager and staff.”

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Posted 1 year ago

“I got a great cut at the Tyrone location in St. Petersburg, Fl. Emi did a great job listening to exactly what I wanted giving me amazing shape and less bulk. My hair is difficult to cut because it is curly with different curl patterns throughout and I have a lot of hair. Prior to Emi I had a stylist at Ulta who insisted on the "curly hair cut", which is more money than a regular cut and left my hair frizzy with uneven pieces all over. I almost didn't go again, but I know now to ask for Emi. She has awesome skills and knows a lot about cutting curly hair.”

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Posted 1 year ago

“I had an amazing experience shopping for makeup, thanks to Ian at Cranberry Mall. She took the time to understand my skin tone and preferences, recommending products that not only suited me perfectly but also make me feel great. Whether it was selecting the right foundation, finding the best shade of lipstick or giving me tips on application, I felt well take care of. It was a great experience and I will definitely be back to see Ian for all my makeup needs.”

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Posted 1 year ago

“I was so impressed how quickly Ulta beauty corporate staff responded to my feedback. They emailed me the next day and called me personally apologizing for my experience at a certain store. I have a lot of skin allergies so I shop Ulta for their wide variety of products that match my skin type. I will continue to shop Ulta. They have great product and good customer service striving to improve their store and educate their store employees.”

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Posted 1 year ago

“The stylist was very pleasing. Her name is Stephany Kay in the Sebring, Florida store.”

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Posted 1 year ago

“Terry in the salon is phenomenal!! It was absolutely the best experience and outcome out of every hair appointment I’ve ever had! And every single person that works there are amazing as well. I’ll definitely never go anywhere else. I have found my permanent stylist and I am so excited about that! Five stars and then some! Thanks so much again Ulta Mobile team! Y’all are the best!”

Ulta Beauty 5 star review on 21st December 2024

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Posted 1 year ago

“Thank you so much karen for helping me find my birthday code”

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Posted 1 year ago

“Went in to the store in Homestead Fl. I have a friend and an adult child who are Transgender. Since the election in’24 I am in constant fear and anxiety for their safety. I wanted to see if it would be a safe place to bring my friend for some makeup tips or if they would be ridiculed or stared at. Alysha was so understanding , friendly and reassuring an insisted that my friend would be treated in a professional and accept way. I get emotional even talking about my fears for them , especially now. Alysha took the time to acknowledge my fears and was very empathetic. She then informed me that they have a full salon in the back for hair, etc. I had no Idea. I have curly hair and I have been going to the same stylist since 1987 I just wanted to make you aware of what a treasure you have in Alysha!”

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Posted 1 year ago

Ulta Beauty is rated 2.8 based on 446 reviews