Ulta Beauty Reviews

Name: Ulta Beauty
Rating: 2.67

2.7 Rating 373 Reviews

39 %

of reviewers recommend Ulta Beauty

Company Reviews

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Metrics

2.7

Based on 373 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Ulta Beauty 1 star review on 11th October 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have never in my life felt something so good.just bought bon dia travel kit and I am thrilled.it smells good and works better.thank you so much .I am 73yrs young”

Helpful Report

Posted 1 year ago

“I stopped into the Cornerstone Ulta in Centennial, CO today to find a red lipstick, and I can't say enough good things about Joey! Joey took the time to show me every red lipstick Ulta sells, and we narrowed it down to the one we both liked. I also asked for help with a foundation, and he color matched me perfectly. Then mentioned that I need white makeup for a costume, and he suggested mixing a white concealer with my foundation. I went home and tried them on, and the look is perfect! Joey is fantastic! Thank you for spending so much time with me.”

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Posted 1 year ago

“My shipment came damaged and in two minutes over text they are replacing the whole order.”

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Posted 1 year ago

“Alexis the brow bar girl did a fantastic job. I went in not knowing what I wanted and she explained everything and proceeded to make me look great. She was personable and friendly. Would definitely return.”

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Posted 1 year ago

“I went to the ULTA on Clybourn Ave. Nicole and LeAnn are incredible employees. Very willing to help.”

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Posted 1 year ago

“Carder @ the Wauwatosa location was a QUEEN! I was unsure of what I was looking for when it came to a new lip combo and she tested a few products out that would look great with my skin tone and we found the perfect one. She was so patient and sweet. Amazing!!!!”

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Posted 1 year ago

“I want to write a review about a young man named Anthony from store #176 on Bell Road in Surprise I worked for a major airline fir 30 years I was born and lived in Europe till I was in my mid twenties so I have a great experience with many hair stylist I have to say being married to a top lawyer here in America and working for the airlines my appearance was of the utmost I can telk you honestly your Anthony is simply so talented and besides that a lovely person you as Ukta should be very proud of him I get asked weekly who cuts my hair and I'm proud to tell them anout Anthony at Ulta I really hope you as as company follow up and do sonething special for Anthony I would like t I hear what you do as he is so talented I have been with Ulta for over 18 years and with some of your top (master) stylist but Anthony is THE best and I have a thick head of hair that is hard to make look good and he always does a great job”

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Posted 1 year ago

“I received excellent customer service from Sam at the Woodstock, GA store. I had no idea what to get and she informed me of new products and educated me on the differences matte and full coverage. I am a happy customer 😊”

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Posted 1 year ago

“As I walked in, no one acknowledged or greeted me. I began searching for my own makeup and knew that would be a disaster since I haven’t really worn makeup since the end of 2019. Emily, in Winter Park Village, saved the day. She saw I was in trouble and took great care of me! I walked out of there, after spending over $300, pleased and appreciative.”

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Posted 1 year ago

“I am going to be honest, I don‘t wear makeup. I like lip gloss and skincare mostly. Today I walked in to Ulta and one of your employees named Zaria, (hopefully I spelt it correctly) immediately walked up to me with a smile and asked “Hi! Welcome to Ulta! Would you like a basket? Are you looking for anything in particular??” l asked her if she could help me find a clear lipgloss. She did a wonderful job at showing me which lip glosses that would work. She was extremely great at explaining each one in detail to me and openly telling me pros and cons. Long story short, I was satisfied with my purchase and your employee truly did a wonderful job!”

Helpful Report

Posted 1 year ago

“Cash at the McDonough store was amazing. She helped me find the perfect shade for my skin tone. She was funny and so helpful. She didn’t know it was my first time there. I will definitely go back and I hope she’s there. Thanks Cash 🥰”

Helpful Report

Posted 1 year ago

“Ms. Paola, was very professional and helpful. She showed a personal interest in helping me with products and the purchases. Paola is an access for the company and the best in she believes in. Best shopping experience on June 14th. Thanks loads! Kindest Regards, Sandi Holland”

Helpful Report

Posted 1 year ago

“I went to Northbrook Ulta to get my husband cologne for Father’s Day. Nathan Rosado, the Ulta associate, was the most helpful person I’ve ever had help me when purchasing cologne. His recommendation was spot on and the best men’s fragrance I’ve ever smelled! Nathan made my shopping experience so easy & successful. Anywhere he works in his future will be gaining a great asset!”

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Posted 1 year ago

“Haircut by Cindy in Boardman, Ohio. Cindy cut my hair exactly as I asked and it is absolute perfection! Thank You Cindy, I'll be back!”

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Posted 1 year ago

“I had my Hair Highlighted by Karla and WOW, she did an AMAZING job!! I also had an updo and makeup done for my son’s wedding and I couldn’t be more pleased !! I looked and felt BEAUTIFUL !!”

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Posted 1 year ago

“Eyebrows done by Tori at the Westlake Ohio store a wonderful experience and an awesome employee!!!!”

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Posted 1 year ago

“Pandorah was my stylist - she was awesome. She cut my hair exactly like I requested. I have been going to the same stylist for 20 years but going back to VA to get a hair cut is not practical. I now have found someone here who I trust and is exceptional. Thank you.”

Helpful Report

Posted 1 year ago

“Today I visited Ulta at Del Prado Blvd, Cape Coral FL . The moment I started looking for products I was approached by a very nice young lady, Luciel, who immediately offered to assist if I needed help. She was friendly, gave me promo information and provided product information that simplified my search. I wish there were more people like Luciel in this world. I expressed my appreciation to her Supervisor, Madison, another nice young lady. Madison and Luciel, job well done!”

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Posted 1 year ago

“I just wanted to leave a comment about Gloria at Ulta hair salon in Turlock. I’ve been trying all kinds of salons to find somebody that knows how to cut short fine hair. I paid so much money but then I found Gloria. She did an awesome job and I’m so happy with my hair and she’s a very nice girl, I just want to say thank you to the assistant manager that help refer her and thank you to Gloria”

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Posted 1 year ago

“Went to Ultra Beauty in Lexington today. Victoria was so helpful with helping me find the products I was looking for.”

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Posted 1 year ago

Ulta Beauty is rated 2.7 based on 373 reviews