Ulta Beauty Reviews

Name: Ulta Beauty
Rating: 2.47

2.5 Rating 224 Reviews

35 %

of reviewers recommend Ulta Beauty

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Metrics

2.5

Based on 224 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5

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Ulta Beauty 1 star review on 6th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tamaris was the best customer service person I have met at Ulta in Rehobeth Beach, DE. I have found their other reps rude and dismissive; it has kept me out of the store. But I felt very good when Tamaris approached and offered help. He was patient, knowledgeable, and friendly. I will go back if I can deal with him.”

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Posted 1 year ago

“Ulta cedar Knolls NJ store. The staff went out of their way to accommodate me. It was so nice to have had such a great customer experience. I highly recommend that store.”

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Posted 1 year ago

“I was very happy with Timmy’s assistance at Ulta, on Bay Area today! He was very attentive and got me the products that I needed for my teen in a very timely manner. He was very patient with us. Highly recommend!”

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Posted 1 year ago

“The color is perfect and the cut is amazing.. thank you Elsa …she gave me suggestions and listened to what I wanted ..”

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Posted 1 year ago

“I love shopping at Ulta and have had great experiences shopping there. The employees were very nice and helpful.”

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Posted 3 years ago

“Fast shipping great quality”

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Posted 5 years ago

“Great products and prices”

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Posted 6 years ago

“My order was sent the same day! It arrived very quickly and the free Ulta gift I got was super cute and had tons of products in a cute makeup bag. I love their waterfall moisturizer.”

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Posted 7 years ago

“I made a purchase from Ulta recently and received a box a week past it's suggested delivery date that was completely battered. When opened, all of my products had been removed from their individual packages and the lids had been opened or unscrewed. Ulta responded within 24 hours of me reaching out and completely replaced my order, which arrived in perfect condition.”

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Posted 7 years ago

“The website is super simple and easy to use. I love all the products I bought.”

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Posted 7 years ago

“they had absolutely everything i needed and i received everything i ordered within 3 days excellent service”

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Posted 7 years ago

“Great Christmas discounts and package came speedily and with all items as promised.”

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Posted 7 years ago

“Their shipping is always fast and they have great deals on a lot of their products.”

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Posted 7 years ago

“I recently bought a full coverage foundation, full coverage concealer, mascara, and the rose gold eyeshadow palette. I have been searching for a long time to find a foundation that not only matched my skin tone but also wasn't heavy nor look cakey. Ulta did just that. Not only is the foundation, and concealer, light-weight but also looks really natural yet covers all blemishes. As far as the two-faced better than sex mascara, one word: perfection. It is now my staple for makeup. I don't leave home without it. Also, the rose gold eyeshadow palette is really beautiful. There is an equal amount of both matte and shimmer shades and they are super pigmented which is nice. I have not had any problems with the Ulta brand makeup so far and am very pleased. I also appreciate the little gifts they throw in. I got a variety pack which included some lipsticks, bronzer/brush, and a perfume. All of which I love and plan to buy (as soon as I use up all my other products). Thank you Ulta!”

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Posted 7 years ago

Ulta Beauty is rated 2.5 based on 224 reviews