My mother went to Ulta a few weeks ago to make a hair appointment she is 65 years old so she really did not know how to go about it. She is just now telling me about her experience . She went to the Ulta in Charlotte NC or Rea Rd. She said the young lady who helped her name was Dona she was a manager. My mom said she walked and in and Dona greeted her with a beautiful smile. Asked her how her day was and if she could help you find anything. My mom told her she wanted to Acura hair appointment so Dona told her I can help step right over to the computer. She said as she was making the appointment for a relaxer and color Dona said you know what let’s go talk to the stylist to make sure this is something they can do because I’m not sure if it’s a good idea to do both of those the same day. Dona took her back and she met the stylist that would be doing her hair and the stylist explained that getting a color and relaxer the same wasn’t a good idea cause it can pull her hair out. My mom was who never makes her own appointment was so grateful for Dona . I just want to say that my mom can not stop talking about how sweet and wonderful Dona was to her. I don’t know if she’ll see this but if anyone who works at the Ulta beauty on rea rd in Charlotte nc knows Dona tell her I said thank you for being so kind and patient with my mother!