Ulta Beauty Reviews

Name: Ulta Beauty
Rating: 2.82

2.8 Rating 491 Reviews

43 %

of reviewers recommend Ulta Beauty

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2.8

Based on 491 reviews

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Delivery Methods	Courier
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Communication Channels	Live Chat, Telephone

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Ulta Beauty 1 star review on 11th October 2025

Anonymous

Anonymous // 01/01/2019

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“I’ve received this product in exchange for my honest review] This Lancome Acne Treatment is one of the rare products that removed all of my breakouts and acnes in just a few days of using it. It didn’t cause any skin irritation and skin absorbs it very well.”

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Posted 2 months ago

“On May 7, 2026 I had a hair appointment at 1:30 PM at the new Ulta in Moline Illinois. I have been receiving texts for two weeks to confirm my appointment including the day of the appointment. I arrived and the girl who was supposed to do my hair quit, there was no one there that could do my hair. I asked for the manager, and she did not care. I will not go into that store again, and I am gonna post it on Facebook and other social media.”

Helpful Report

Posted 2 months ago

“Made appointment for a hair cut 10 days ahead for Wednesday 5/6Got a reminder asking to confirm which I did by sending a C @ 9:30 am 5/3. Ms. Aurelia called me leaving message that unfortunately I won’t be in town but I can get someone to see you on Thursday May 7 at 10:15. I made arrangements to do my hair as I made appointment and got confirmation. Looks like she doesn’t have respect for customers time. Even though she was not very good at the hair cutting, I wanted to give her another chance but with this kind of service, by not honoring the set appointment, I will never go there again. It looks like couple of rookies just out of haircutting school, with no social skills run Ultas salon!”

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Posted 2 months ago

“Was at Ulta North Canton Ohio. Hayley was SO helpful, patient and kind. April 28,2026”

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Posted 2 months ago

“I love the Brandon and Plant City branches of Ulta! The staff is so kind and professional They actually enjoy clients feel and look glorious! Thank you, Ladies for your talent, kindness and professionalism”

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Posted 3 months ago

“Sales associates ignore you when you come in and counter people are rude. Someone needs to work on customer service. But, I think that was my last time going in. So no matter.”

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Posted 3 months ago

“Worst customer service!”

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Posted 3 months ago

“Terrible customer service. Management was rude, inconsiderate, judgmental, prejudiced and spoke to me like I was a child. NEVER AGAIN!!!”

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Posted 3 months ago

“After making a haircut appt and arriving on time I was informed the stylist didnt work on short hair. ( my hair is to the bottom of my neck) No where on the appt app did it mention that. Complete waste of time! Needless to say, I will be sharing my bad experience with family and friends. Location was at the San Ysidro Outlets mall”

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Posted 3 months ago

“They wouldn’t let me get anything for my birthday because I didn’t have and ultra account for a year”

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Posted 3 months ago

“Yet ANOTHER horrible experience with Ulta.com shipping! Inadequate packaging, no wrapping at all of expensive eyeshadow palette shoved in a box with hairspray bottles. Crushed eyeshadow, a waste of time and money for me. Another return hassle I don’t need. Ridiculous. Common sense evades this company.”

Helpful Report

Posted 3 months ago

“I visited Ulta on 5140 Richmond Ave, Houston, TX 77056 today. After my doctors appointment and my son was buy a birthday present for his sister. At 75 my makeup is limited to nice eyebrows and lipstick and plenty of moisturizer. On a whim and since I was in the store for the first time I decided I find a new lipstick. I wondered around and was disappointed that I couldn’t find other products that I usually find at my local drugstore. So I wondered over to what’sappeared the pinker side of the room. And that’s where I met Lacy a wonderful and kind and generous with respect young woman who help me. Not only did Lacy take her time being so courteous but she found a perfect coral perfect for my skin tone she was gentle when I brought attention to the line from my lips. She found a product to spray to set my lipstick from running. I came home a realized how well it all worked. I thank Lacy for reminding me “you’re living your best life, and that’s all that counts”. You are a great employee and an outstanding woman.”

Helpful Report

Posted 3 months ago

“Worst experience ever in store and online . A cashier returned my item I ordered online with a receipt as a non receipt return . And the manager couldn’t undo what she done . I was there for a hour and half with my 2 year old ( imagine how that was ) and the issue wasn’t resolved manager said online will send me a gift card for the amount . Week and half later didn’t receive email they said it was denied. I had to explain what happen again and they told me to go into store and next day went to another manager who said on the phone a day before she can get it resolved. Waste of time because she couldn’t even help as well . Online open case again and when I received my gift card for the cashier error she did my ULTA online account was closed so I can’t order online no more . Reached out to a supervisor online and they told me it was because I open a case for the gift card ( which didn’t make sense it was my money that wasn’t returned). And I can only shop in stores for now on. I will never shop with Ulta Ever Again. And I also had an issue 2 years ago with missing items from order.”

Helpful Report

Posted 3 months ago

“I had a great experience shopping at Ulta Beauty. The store was clean, well-organized, and had a wide variety of products to choose from, including both high-end and affordable brands. The staff was friendly and very helpful—they took the time to answer my questions and recommend products that suited my needs without being pushy. I especially appreciated how easy it was to find everything, and the checkout process was quick and smooth. They also had great deals and promotions, which made my visit even better. Overall, I highly recommend Ulta Beauty for anyone looking for quality beauty products and excellent customer service. I will definitely be coming back!”

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Posted 3 months ago

“I went to the Ulta in Westport Ct and was helped by Susan. She was so informative and knew her products through out the store and could guide me to the best products for me. I really appreciated her knowledge and care. Thank you.”

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Posted 3 months ago

“I had an experience of being abused by a manager at the ulta store off capital blvd. On poyner place in raleigh nc. She was abusive, angry, unreasonable, and attempted to embarrass me in front of other customers. I asked for her name and she refused to give it to me. In the parking lot afterwords, a woman asked if I was ok and we agreed we would not shop at ulta anymore after that. I attempted to contact the district manager, since it was the manager being abusive, and got obfuscation by an Indian call center. I was never given access to make a productive complaint that might address damage being done by this woman. I can buy everything I have ever bought from Ulta directly online and will do so from now on, as will anyone who cares to listen, no doubt. It’s a shame they are so bad at customer service, even as their stock is falling.”

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Posted 4 months ago

“It work perfectly, fast enough when I’m on a hurry .mother of 5”

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Posted 4 months ago

“Me encanto la recomiendo”

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Posted 4 months ago

“JESSIE WILCOX is amazing, she will spend time with you and answer all your questions no matter how big or small. She really cares and will make sure you get what you are looking for. She doesn't rush you as if you are bothering her. I ask tons of questions and she is very patient and generous with her time. She is GREAT!!”

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Posted 4 months ago

“I can’t say enough good things about my stylist! Daniela Ponce at Ulta Hair Salon in Osprey Fl specializes in curly hair care and color. Daniela is talented, kind, and truly knows how to make you feel pampered. My haircut and color turned out even better than I imagined. She has a genuine passion for her craft!”

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Posted 4 months ago

Ulta Beauty is rated 2.8 based on 491 reviews