Ulta Beauty Reviews

Name: Ulta Beauty
Rating: 2.81

2.8 Rating 431 Reviews

43 %

of reviewers recommend Ulta Beauty

Company Reviews

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Metrics

2.8

Based on 431 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Ulta Beauty 1 star review on 11th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love browsing the store. Its so bright so perfect to see actual colors of beauty products. Love that they have perfume testers”

Helpful Report

Posted 1 month ago

“Poor customer service. Went in for a price adjustment, manager (male) would not honor sale. Decided to ask for a complete refund instead, manager refused to refund item. Don’t waste your time coming to this store, management is incompetent. He rather harass his own employees on their days off (sick leave) in the middle of store during the day.”

Helpful Report

Posted 1 month ago

“The girls are always very nice and helpful. I was in the Pickerington Ohio location today and manager even made sure I was able to get the sale price. Everyone was helpful and they were busy. Love that store. #1048. Audrey is very nice. She checked me out and helped me with my gift cards. Debbie Paulk”

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Posted 1 month ago

“Every where you go there’s a bad review for Ulta yet here’s another one. I ordered my daughter a perfume for her birthday. I’ve never got it, after several calls and emails no resolution. These people are corrupted and untrustworthy. Disgusted do not shop here”

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Posted 1 month ago

“Ulta beauty has been and will continue to be my favorite beauty store to shop at. They are clean, organized and there’s always someone waiting by the doors waiting to help!”

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Posted 1 month ago

“I’ve been shopping at Ulta for years, and it honestly never disappoints. The store is always clean, organized, and super easy to browse. Every time I walk in, the staff greets me right away and actually helps—not in a pushy way, but in a “let me find exactly what you need” way. I also love how Ulta carries everything in one place: high-end brands, drugstore favorites, haircare, skincare, fragrances… literally anything you could want. Their rewards program is unmatched too points actually add up fast and you can redeem them like real cash, which makes a huge difference. Recently, one of the associates helped me pick products that fit my skin type, and my makeup has never looked better. I always walk out feeling confidente about what I bought. I even repurchased the nars cream y radiant concealer that was recommended!”

Ulta Beauty 4 star review on 22nd November 2025

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Posted 1 month ago

“Workers were super sweet and helpful!”

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Posted 1 month ago

“I love Ulta beauty!! I enjoy going shopping for everything I need in one location for all my beauty products and necessities”

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Posted 1 month ago

“Ulta is 100x better than Sephora, the workers are nicer and it’s cleaner”

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Posted 1 month ago

“I love ulta they always have great products with great prices And their employee customer services is amazing!”

Helpful Report

Posted 1 month ago

“I Love shopping at Ulta. I have been shopping there and buying all products for many years. They have high end and drug store products, you can’t beat that all in one spot. Needless to say they have salon services available. I always recommend Ulta great customer service appearance of store and sales!!”

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Posted 1 month ago

“I like ultra it has all the products I need for beauty”

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Posted 2 months ago

“Love Ulta have been shopping there and buying all products since I purchased my first foundation 10/10”

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Posted 2 months ago

“I love Ulta!! It’s my go to store such affordable prices and deals, I highly recommend shopping at Ulta!”

Helpful Report

Posted 2 months ago

“Good products and prices”

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Posted 2 months ago

“I’m still learning about basic makeup and the employees always try and help my shades what goes and what doesn’t sit right with me”

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Posted 2 months ago

“Always find what I need, prices are great and employees are very helpful!”

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Posted 2 months ago

“Prices are great. The sales are EVEN better! Hair care products are a plus! Can’t beat Ulta.”

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Posted 2 months ago

“Always find what I need”

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Posted 2 months ago

“Always have what I'm looking for”

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Posted 2 months ago

Ulta Beauty is rated 2.8 based on 431 reviews