Ulta Beauty Reviews

Name: Ulta Beauty
Rating: 2.82

2.8 Rating 423 Reviews

43 %

of reviewers recommend Ulta Beauty

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Metrics

2.8

Based on 423 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Ulta Beauty 1 star review on 11th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beware. They push a paperless credit card, but if you pay by phone they do not tell you total owed and let you pay it off. You have to call every month to find out the new interest charges. After 3 payments by phone and $100 in late fees and impacted credit report, I cancelled the card and will never shop at Ulta again.”

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Posted 3 months ago

“We visited Ulta beauty on September 10th 2025. Both Amber and Nyree exceeded our expectations when it came to customer service. They were friendly polite and went above and beyond to get what was needed. I highly suggest using their advisement and service in the Rockaway NJ, Store. And we absolutely loved the products that were recommended!”

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Posted 3 months ago

“Chelsey at Ulta in Morristown, TN exceeded my expectations. She was extremely knowledgeable and very helpful in finding me the exact product I was looking for. I will be a loyal customer forever!”

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Posted 3 months ago

“I was just in the Phillipsburg NJ location and I had to wait a long time for someone to help me with products and then there was a long line at the register with only one cashier. The same sales person who finally helped me came over to help them was talking to someone she knew and told me I had to wait. I left my products at the counter and walked out. I never received such poor service at Ulta and rude sales people!!! I’m ordering the same products on Amazon!”

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Posted 3 months ago

“Ulta has the most horrific online and in-store customer service. Pathetic, inept workers in-store and horrible product delivery and quality online. Orders consistently wrong and employees with disgusting attitudes. We will no longer buy from this store. Hopefully, they go under.”

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Posted 3 months ago

“Ashley, the manager sucks at her job, very disrespectful and disappointing.”

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Posted 3 months ago

“PROCEED WITH CAUTION!! WHEN DOING AN "ONLINE PICK UP ORDER" IF YOU DECIDE TO CANCEL YOU MUST WAIT 5-DAYS BEFORE DOING SO, AND ANOTHER (3) DAYS FOR A REFUND.”

Helpful Report

Posted 3 months ago

“I ordered online, was charged $6.95 for shipping, and had the order sent to my post office box. When I went to pick it up, there was an additional postage due charge of $7.60 from FedEx that I had to pay for my delivery to be released. I contacted Ulta and sent them all of the documentation and they’ve done nothing. Now I’ll refer them to the State of Wisconsin Consumer Protection Agency.”

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Posted 3 months ago

“Becky and 2 other girls were so so helpful! I was looking for white mascara and she immediately came over to help me look for it even though it was tough to find at first. Super satisfied and will be purchasing again!”

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Posted 3 months ago

“Thank you Kate for color match and product knowledge.”

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Posted 3 months ago

“This review is for the salon part. Didn’t realize that they use testers for makeup application. I had my makeup done on Friday. It is now Wednesday the following week and I am still having a reaction from the makeup. My face has rashes everywhere and it’s very itchy and the way they applied the makeup just looks very cakey and not even at all. My eyes look asymmetrical and she did not use primer before she applied foundation to my face. I do not recommend it all. Stick to the professionals that do makeup in real salons or do private makeup sessions. Don’t waste your money.”

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Posted 3 months ago

“It was good lots of options and kind workers”

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Posted 3 months ago

“Donna Lou at 356 was very helpful. I don’t normally wear make up, but she showed me how to do it and help me find the right make up in the colors. Great job. The next time I need something I will look for Donnalou.”

Helpful Report

Posted 3 months ago

“Worst company ever… I paid my account off not realizing I owed anything considering it was paid off. While fight for my life in an icu I missed two payments why there was even payments, the minute I realized I called made the 28.00 payment. So I go in the make a purchase not knowing they shut my account down until next month and when I called to see if they could turn it on to make this purchase they said no nothing they can do for me. I was fighting for my life. Run from this company they don’t care about the customers only the money. Account closed I’ll go to Sephora.”

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Posted 3 months ago

“I wanna give a huggers shout out to the lady that helped me today her name was Tatiana , loved her down !!! I was not even planning on going to ultra then I saw it and immediately my mind was like ummm I’ve seen ppl online say they can never get their skin toned right etc … but then I was like nope u know what I’m walking in .. I’m not a makeup girly but I’ve been seeing skin tint go viral online and I was like I don’t wanna buy something idk abt so I was like let me walk in here and ask and she was like yess grllll I got u she brought me to a chair and the first choice of skin tint was chefs kiss oh my gosh !!! She even tried other ones but it did not beat her first pick and her customer service and her being so personable making sure I loved everything and helping me explaining products to me and everything like phew I cld go on but my grlll deserves a raise okkkkkkk!!!! .. also it was at the ulta beauty in Lakewood Towne center”

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Posted 3 months ago

“Went to the one in Orlando Florida 32765 winter springs one area very nice and helpful”

Ulta Beauty 5 star review on 26th August 2025

Helpful Report

Posted 3 months ago

“Placed an order it stated with order you get a free item order came no free item. First customer service said you had to add free item to cart but I told her that it said “you will get free item” not you had to add free item then she said it was limited quantities and probably were out of free item and I said someone 6 weeks ago ordered same item and never received free item so if it was limited quantities they knew 6 weeks ago there were gone why keeping advertising that you would get free item!! Then I asked to speak to a supervisor or manager and she put me on hold and like 3 minutes later returned and said no one was available and I said I knew she was going come back on phone and say that 🤣🤣 I did tell her I will not ever be ordering or going to ulta store again the items are all available elsewhere that they sell. So they keep losing customers!!”

Helpful Report

Posted 3 months ago

“I wanna say thank you for the great service and help as a 70 year old woman wanting to shop 200 dollars perfume no one wanted to help until I got to the online pick up and I met daisy Marquez from Ulta winrock Albuquerque nm she helped me do it online for her some who lives in El Paso. She went out of her way to help a blessing.”

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Posted 3 months ago

“Hello, I hope this time you will do something about Henderson store at Stephanie in Nevada . The co-manager Marissa super rude and mean. This time was enough the way she was treated me as a guest and spending a few hundred dollars . I don’t deserve it as a customer . She shouldn’t work there as specially as a manager . Being rude not just with me even with her staff . I have had whiteness the way we’re talking to everyone , downgrading abusive . Just because i wear comfortable outfit when Im not working , im happy I don’t wear makeup and high heel on my day off! I’m guessing it has something to do if someone is prettier than her she becomes an avail b… It has been going on her behavior years now. I won’t ever go to Ulta after all this ! I rather go Sephora or Neiman stores to get my high end creams and make up! Im strongly hoping you will make changes and not keeping her as her position now! She doesn’t deserve it . I usually wire reviews when my personally get a bad customer service . She shouldn’t work there !!!!”

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Posted 3 months ago

“I ordered stuff from Ulta and it say it will arrive on Aug 7 then 8 then 9 it kept getting a day longer and when now it’s Aug 23 it never came I called Ulta and told them my package didn’t arrive they took 20 mins and in the end they said we can’t do anything ur package didn’t get arrived I can’t do anything I just lost 105 dollars”

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Posted 3 months ago

Ulta Beauty is rated 2.8 based on 423 reviews