Ulta Beauty Reviews

Name: Ulta Beauty
Rating: 2.82

2.8 Rating 423 Reviews

43 %

of reviewers recommend Ulta Beauty

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Metrics

2.8

Based on 423 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Ulta Beauty 1 star review on 11th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This was hands down the WORST customer service I’ve ever experienced at any Ulta, and it happened at the Tower Shops location around 8PM last night. I went in simply to pick up an online order, and instead of receiving even the slightest bit of help, I was met with eye-rolling, attitude, and pure rudeness from all three employees working. Their exact solution? To tell me they were understaffed and that I could “go grab the item myself.” Except I couldn’t — because it was locked up, and unbelievably, none of them even had the key. When the manager finally appeared, I expected at least some professionalism. Instead, she was just as rude and dismissive, immediately jumping to defend her staff as if I had been the one mistreating them — when in reality, it was the complete opposite. Not once did anyone apologize or attempt to correct the situation. The way I was spoken to and brushed off was completely unacceptable. I left the store in absolute disbelief that a company as big as Ulta would allow a location to operate this way. The lack of basic respect, accountability, or customer care was shocking. I will never set foot in this store again, and I would strongly advise others to avoid this location if you don’t want to be treated like an inconvenience.”

Helpful Report

Posted 3 months ago

“Worst customer online service. They hang up on you. Insensitive and BS you all around.”

Helpful Report

Posted 3 months ago

“My mother went to Ulta a few weeks ago to make a hair appointment she is 65 years old so she really did not know how to go about it. She is just now telling me about her experience . She went to the Ulta in Charlotte NC or Rea Rd. She said the young lady who helped her name was Dona she was a manager. My mom said she walked and in and Dona greeted her with a beautiful smile. Asked her how her day was and if she could help you find anything. My mom told her she wanted to Acura hair appointment so Dona told her I can help step right over to the computer. She said as she was making the appointment for a relaxer and color Dona said you know what let’s go talk to the stylist to make sure this is something they can do because I’m not sure if it’s a good idea to do both of those the same day. Dona took her back and she met the stylist that would be doing her hair and the stylist explained that getting a color and relaxer the same wasn’t a good idea cause it can pull her hair out. My mom was who never makes her own appointment was so grateful for Dona . I just want to say that my mom can not stop talking about how sweet and wonderful Dona was to her. I don’t know if she’ll see this but if anyone who works at the Ulta beauty on rea rd in Charlotte nc knows Dona tell her I said thank you for being so kind and patient with my mother!”

Helpful Report

Posted 3 months ago

“I shopping there many times we live in small town but the company is horrible, get your information with ur phone lie about coupon just take I there. Lie about all the sale ‘Many times they said this come with free gift on cashier they said sorry we r out. They not helpful, I had gift card they cansel it , the cashier said no money in it.. they cansel easy take ur money. Never trust them”

Helpful Report

Posted 4 months ago

“Ulta salon, north Olmsted. Stylist is Areej. Never go there! Areej did a terrible job with my hair extensions. Claimed she had done a ton before, but in fact her skills were marginal at best. Sewed 4 weft and stitched them to my crown. Placed 2 stitches in my scalp. I had several bruises due to her roughness. I was there from 1:30 to almost 7:30. It was an awful experience. She ruined the hair wefts. Will never go back to ulta. Dee Weber”

Helpful Report

Posted 4 months ago

“Kudos to Jakeup at Ulta in Port St. Lucie West, FL who did a phenomenal job coloring and styling my hair. He came highly recommended by a friend. It was my first time with Jakeup and I'm happy to say I found my new hairdresser! He has a fantastic personality, and I feel like I knew him forever. Thank you again Jakup for an outstanding cut and color!”

Helpful Report

Posted 4 months ago

“I went to Ulta in Greenville, RI for a haircut. She asked me if i wanted my hair washed. She cut hair across bottom back, then asked if i wanted my bangs cut. It doesn't feel like i had a haircut. She charged $42.00 and said she usually charges $62.00. First and last time at Ulta.”

Helpful Report

Posted 4 months ago

“I think it's ridiculous to have to pay to have my hair dried after a root touch-up. $66.00 for a root touch-up from a junior stylist. Then another $25.00 to dry, plus a tip. This is my last visit! She did a good job, but not again”

Helpful Report

Posted 4 months ago

“This Past Monday I drove a friend to the Ultra Beauty Store on Columbus Blvd to search for a foundation . The Beauty Advisor-Kaliyah assisted her . She provided excellent customer service. She went above and beyond to her her find the right product for her skin type. Additionally, she assisted me with products for my thinning hair and a lip look that i have been try to find for sometime . She had a strong understanding of the products We need more sales representatives like her i. As a result I will frequent that location in the future. You Rock Kaliyah.”

Helpful Report

Posted 4 months ago

“I tried to use a gift card in the store and the girl checking me out peeled off my gift card number from the back of the card but it ripped the number off so I couldn’t use it. They said there was nothing they could do so i had to call customer service. I called and got the runaround and was was even disconnected at one point and had to call again to start over. Finally, someone said they would re-issue me a new card after I sent them a picture of my old one. I did immediately and even got a response that it was received. I have been ignored since. I haven’t received the new gift card. I even sent a follow up email asking about the status and have even ignored. I called and kept being out on hold and nobody comes back to help me. It’s the worst customer service ever. I have this gift card I can’t use be due to another ulta employee and I can’t get customer service to help me and feel like I was lied to being promised another card.”

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Posted 4 months ago

“Best experience”

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Posted 4 months ago

“This past week I visited an ULTA store on Cobb Parkway in Atlanta near Truist Park. I was helped by a lovely lady whose name is Dria, I believe she said her full first name is Fredria or Fredrica, anyways, she was very nice and helpful, she really knew her stock. This is such a rare quality found in store clerks these days. It was easy to see Dria was passionate about her chosen profession and that she takes pride in her job. I hope she will be at ULTA next time I go in, she helped me so much with her suggestions. Thank you ULTA, you got this one right! Happy customer!”

Helpful Report

Posted 4 months ago

“I went inside today & bought all new make up products & I was satisfied from the cleanliness to the customer service to the knowledge the employees had. It was top tier thank you so much ulta !!”

Helpful Report

Posted 4 months ago

“I bought Versace perfume from Ulta Apple Valley MN for $138 only to find out Sam’s club, just in front of this specific Ulta, is selling the same perfume for $58. They rip off customers!! Do not buy perfume from Ulta!!”

Helpful Report

Posted 4 months ago

“Went into get a gloss treatment I wanted to go a little darker than my natural hair color and the color came out okay but during the service the girl was in a rush the entire time she made a mess with the dye she stained the back of my top with the color and didn’t even tell me I didn’t notice until I got home that the top back part of my shirt was stained and she was so rough with my hair ripping through my long hair with the comb and brush she literally showed me chunks of my hair that she ripped out of my head. Then she put me under the hair blower and she set the temperature so high it burnt my head I literally had to move it up away from my head, She also was way too hard washing my hair and pulling it. Just was not gentle at all and pulled out my hair… I had a bad headache afterwards definitely not going to her ever again. I booked her because online it said she was a master stylist so I thought she would be experienced with hair and know how to be gentle but no she was so rough on it.”

Helpful Report

Posted 4 months ago

“I had bad experience with Madeleine at Hollister Ca Ulta , she was new my other hairdresser Olga ( outstanding worker) was on vacation, she I tried this girl Maddy , she was nice first , she did color touch up on my hair , the color she put on my head did not take the grey was still there . And this girl maddy accused me of taking medicine that’s why it didn’t take , maddy said, she was extremely rude to me . I was not happy with her ugly remarks . She is not professional . Very unhappy ☹️”

Helpful Report

Posted 4 months ago

“Forget you, Ulta. Thanks for not representing actual women. Even when women finally have places and platforms, men come in and take over. Way to buy into it. My daughters and I will find the products we usually buy from you elsewhere, where women are actually supported. I don't appreciate being mocked.”

Helpful Report

Posted 4 months ago

“This location is a one stop shop for superb customer service. Nika, who works in the salon, is a best in class VIP experienced professional. Her speed, patience, and attention to detail is unmatched. Most importantly, she is an amazing guide for healthy hair and appropriate hair care products. She just inherited a regular client!”

Helpful Report

Posted 4 months ago

“After having a laser procedure done on my face, I went into my local Ulta Beauty (Mishawaka IN) for some help to temporarily cover the dark spots caused by the laser. Adrian was awesome!! He spent so much time looking for and applying just the right product to help me look my best! I will definitely go back!!”

Helpful Report

Posted 4 months ago

“Ana gave me a recommendation to purchase the Dyson airstrait. Nahara did an excellent job in asking me to save on my purchase and open up a Ulta Beauty card. Thank you for a great customer experience.”

Ulta Beauty 5 star review on 1st August 2025

Helpful Report

Posted 4 months ago

Ulta Beauty is rated 2.8 based on 423 reviews