Ulta Beauty Reviews

Name: Ulta Beauty
Rating: 2.69

2.7 Rating 305 Reviews

40 %

of reviewers recommend Ulta Beauty

Company Reviews

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Metrics

2.7

Based on 305 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Ulta Beauty 5 star review on 1st August 2025

Anonymous

Anonymous // 01/01/2019

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“Ulta is an amazing place and it's my personal favorite place to buy skincare. Like drunk elephant,byoma and bubble. I love Ulta and for sure recommend it!!!”

Helpful Report

Posted 4 months ago

“My online purchase came with a free gift. After I place the order for delivery, I noticed the gift wasn’t included in the order anymore. I contacted Ulta and they said I needed to to roll something in the checkout to say I actually wanted the free gift. They refused to give it to me. They refused to let me come pick it up in the store. They said because I didn’t toggle something at checkout. I’m out of luck horrible horrible customer service I can buy my make up cheaper other places and I really didn’t want to order anything for delivery. I ordered it because there was a gift that I didn’t get I spent an hour of my workday on the phone with customer service only to be told too bad sorry for the inconvenience.”

Helpful Report

Posted 4 months ago

“Lisa was soooo AMAZING at the Cypress Location! Lisa took her time to help my niece get her new beauty tool belt line of make up and guidance coaching her how to apply her new products. Plz acknowledge Lisa what great customer service she provides educating us with a pure heart making my niece feel so beautiful and confident.”

Helpful Report

Posted 4 months ago

“The customer service staff on the phone is useless. I have been a member since 2009. They linked my daughter and my email and phone numbers and are not capable of unlinking them. Very disappointed in their company. Have called multiple times and there are no supervisors. And there is no IT department. Shame on the CEO. And the staff in store can never help.”

Helpful Report

Posted 4 months ago

“Happy with my hair at the New Bern NC Ulta but not the moldy walls where the wash station is! The walls are taped with what looks like packing tape. This is an immediate health danger. I have allergies and am highly allergic to mold. This is unacceptable for client's health. This needs to be repaired right away!”

Helpful Report

Posted 4 months ago

“I returned 2 shampoos and conditioners to Ulta, Monroeville. PA. The general mgr., Nancy Urbanek finished the return and was very polite to me. I have fine hair and am trying different shampoos to correct the problem. I visit the store quite often and appreciate the staff members' expertise. I learn something new every time I visit Ulta. Thank you. Pamela Kuhar”

Helpful Report

Posted 4 months ago

“Terrible customer service! I took a defective item back to the store which I purchased on line for an even exchange. And they made me pay the tax even though I had already paid tax when I purchased it! I tried to call customer Service but they were no help”

Helpful Report

Posted 4 months ago

“This was possibly the second time I was in Ulta. Breanna helped me this evening. She listened to what I was looking for and selected tester and products. This was a friendly and helpful young woman. She is definitely a plus for your store. Carol Smoot”

Helpful Report

Posted 4 months ago

“I ordered products on sale and could not get the payment to go through successfully. I texted and called the customer service staff and was assured they would have it corrected within 48 hrs and the sale prices would be honored. I contacted them again after 4 days and got the same runaround. They told me to enter another card...try again. All the things I tried with the first representative i spoke with. Then told me the again it had been escalated. I looked at the bag of products and the prices had doubled as they were 1 day beauty steals. I've never encountered such poor customer service from a company. I'm uninstalling the app and shopping at sephora and other places in the future. It appears that their customer service reps are offshore and sending pre-written emails and reading from scripts.”

Helpful Report

Posted 4 months ago

“I love the products, but the credit card Ultra provides is difficult to pay. The company to pay is Comenity. When you try and pay by a debit card, they ask for a phone number and NONE of the numbers you enter works for enrolling online payment. It is ridiculous!! You have to give a phone person your social security to get it paid or add it to the website. I don't know about you but giving my social to a complete stranger is NOT going to happen! I cut up the card and will no longer use it!”

Helpful Report

Posted 4 months ago

“Camy, from the ULTA Beauty store on W. Chandler Ave, Chandler, AZ was a darling! She was so patient, courteous, helpful, gentle and understanding. I have never had such a pleasant experience shopping for make-up/skincare as I did that day and my ULTA bill reflects it! She was a great listener and despite my being repetitive, she maintained her politeness and kind-hearted demeanor. I will definitely be returning to this store and hope Camy will be there to assist! As for the store itself, I love the selection they currently have. What I do wish they would improve on is the lighting. For a store where color matching is crucial, I would hope they upgrade accordingly to better assist us customers with our decision-making process which could ultimately lead to increased sales and decreased returns.”

Helpful Report

Posted 4 months ago

“Eithen was super awsome helping me find the color of the foundation that I needed because I hadn't bought it in a while and the color had rubbed off on the makeup I had so I didn't know what color it was and he was super amazing helping me take care of this I am a return customer and I appreciate him so if you come in here you might want to ask for his help cuz he's super amazing”

Helpful Report

Posted 4 months ago

“I just visited Alta on Military drive in San Antonio Texas started , with no greeting I noticed two women came in behind me greeted oh yeah I'm African-American everybody came in and got a greet and did you need some help except for me a young lady by the name of Catherine came to my aide as I was about to exit because I felt slighted thank you so much Catherine for your assistance and your kind words they meant a lot thank you for the excellent customer service”

Helpful Report

Posted 4 months ago

“I ordered the Very Good Girl Glam Eau de Parfum online from Ulta Beauty, but I only received the free gift. I've called, and I was told to wait 24 to 48 hours for a call back.”

Helpful Report

Posted 4 months ago

“Horrible! Had a receipt and still couldn’t return an item because I didn’t have an account! I will NEVER purchase any thing from ULTA again. Never!”

Helpful Report

Posted 4 months ago

“I cannot say enough about how much i love Toni Cásale! She does amazing color / highlights! For anyone looking for a professional hair stylist in the Bee Cave area , look no further! You won’t be disappointed!”

Helpful Report

Posted 4 months ago

“I want to give Skhai her flowers she helped me get my order with her friendly kind customer service your attitude and friendly customer service will take you along way I love to see people smile that’s why I love doing DoorDash keep up the great work Skhai”

Helpful Report

Posted 4 months ago

“I had a horrible experience at Ulta! I went in to get a haircut and dye my hair. When Jenna put the dye on my hair and two minutes later my scalp started burning. I let Jenna know and she just handed me a comb. After 30 minutes later Jenna washed my hair and it was burnt. It smelled burnt. It took me months to get a refund. They advise me instead of getting the refund to get a gift card and purchase stuff from their store to fix my hair but in the end they knew they were wrong and I ended up getting my refund.”

Helpful Report

Posted 4 months ago

“I ordered an ULTA GIFT CARD for my Granddaughter's birthday. She still doesn't have it and I ordered it, as a gift to be mailed to Her house. I ordered on 02/22/25. Still nothing. I contacted Dominic P. and spoke with Rebecca today and she issued a refund. That's all fine and good but this doesn't help my sad Granddaughter. Now, if the card was to ever show up it's going to invalid and a huge disappointment to my Granddaughter. BUYERS BEWARE. I found out by calling the ULTA/CASH STAR number today that there's a FEDEX option. This is the only way to track and hopefully ensure delivery. I didn't see that option when purchasing the card.”

Helpful Report

Posted 4 months ago

“Bait and switch for the buy 1 and get 40% off of 2nd item. Gave the 40% off of inexpensive items even though had 2 of each and full price for the 2 more expensive items. Very deceitful. I will never purchase another item for ULTA again. There’s nothing they have that I can’t purchase elsewhere and rest assured I will purchase it elsewhere from now on.”

Helpful Report

Posted 4 months ago

Ulta Beauty is rated 2.7 based on 305 reviews