Ulta Beauty Reviews

Name: Ulta Beauty
Rating: 2.66

2.7 Rating 372 Reviews

39 %

of reviewers recommend Ulta Beauty

Company Reviews

Questions

Metrics

2.7

Based on 372 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Ulta Beauty made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Ulta Beauty 1 star review on 11th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing costumer service 💗💗”

Helpful Report

Posted 3 months ago

“they had what i need and there was so many people to help i can’t wait to shop again i love this place”

Helpful Report

Posted 3 months ago

“I love ulta foundation makes my skin feel so soft and not cakey at all. Also there lip glosses are the best”

Helpful Report

Posted 3 months ago

“Ulta Beauty has wonderful prices for products that you will find expensive anywhere else. The people that work there are really nice. An are really helpful finding products that work for you.”

Helpful Report

Posted 3 months ago

“Ulta beauty has been my favorite shop I love the mix of affordable and quality brands that it offers. The workers are always the nicest and always willing to help. This is always my go to to find the best deals and products that work perfectly for me.”

Helpful Report

Posted 3 months ago

“Ulta Beauty is such a great place to shop for especially for necessities and Any makeup product that you’re looking for. However the employees aren’t always as helpful there’s usually always one or two who will help you with anything you need especially for testers etc.”

Helpful Report

Posted 3 months ago

“Stepping into Ulta Beauty is like entering a vibrant playground for makeup and skincare enthusiasts. The sheer variety of products, from drugstore favorites to high-end brands, is immediately captivating. Navigating the aisles, you're greeted by colorful displays, testers galore, and the occasional helpful staff member ready to assist with recommendations. Whether you're searching for a new foundation, experimenting with eyeshadow palettes, or stocking up on haircare essentials, Ulta offers a sensory-rich experience that caters to beauty lovers of all levels.”

Ulta Beauty 5 star review on 9th July 2025

Helpful Report

Posted 3 months ago

“Matched my correct foundation shade not only that the worker was very respectful and polite.”

Helpful Report

Posted 3 months ago

“They flagged one of my online purchases years ago and now my blocked my account. I’m no longer allowed to shop online. They said they can’t help me and the matter is closed. Super annoying. Said I have to go into the store to purchase but I won’t be shopping there again.”

Ulta Beauty 1 star review on 9th July 2025

Helpful Report

Posted 3 months ago

“Love my experience no sure what shade I was when it comes to make up. I was helped right away can’t wait to go again.”

Helpful Report

Posted 3 months ago

“I feel absolutely scammed and furious. I saw an ad from Maëlys offering a 14-day trial for some creams, where I only had to pay $6.35 for shipping. I accepted the offer in good faith, but immediately after that, I was charged FOUR unauthorized amounts: three charges of $177.37 and one of $42.19, totaling $574.30. I NEVER agreed to pay that amount, and I NEVER authorized those charges. This kind of behavior is deceptive, dishonest, and completely unacceptable. It speaks terribly of your company and its lack of ethics. Charging people hundreds of dollars under the disguise of a “trial” is fraud, plain and simple. I demand a full and immediate refund. I will report this if necessary and make sure others know exactly what kind of business this is. Absolutely outrageous and infuriating.”

Helpful Report

Posted 3 months ago

“Great Customer Service every time I enter the Seekonk store . Everyone has a positive attitude and always willing to help when I have a question about product.”

Helpful Report

Posted 3 months ago

“This place. Sadly, you can only buy certain things at an Ulta store because I would never go there otherwise. The sales associates at this place are so incredibly rude it's unbelievable. They act like they are doing you a favor by helping you. They are retail workers and act like they are highly paid scientists and you're bothering them by asking a question. It's so weird.”

Helpful Report

Posted 4 months ago

“Cryslan, of Edgewater Ulta Salon, is the best in coloring my hair. The color is so beautiful that it looks natural. She also helped me about 1 year ago in correcting my hair color which was done on my own due to a mixup box color. She made me very happy when she was able to correct the color. Thank you. Fran”

Helpful Report

Posted 4 months ago

“I shop at Ulta all the time and have spent a near fortune (as my husband says) there. I went two several stores to get the Glamnetic nails and when I finally found a store that had them I picked up two packs because of the FREE offer. Which was clearly posted on every shelf. However as I checked out and asked about my so called FREE offer they said they didn’t have any more but if I wanted to purchase online I could. They told me this after I purchased. Then they said I’d have to get back in line to return the two nails. I couldn’t believe it! I won’t be shopping there any more, Sephora and Amazon here I come!”

Helpful Report

Posted 4 months ago

Helpful Report

Posted 4 months ago

“I live in Tallahassee Fl. This store has gone from bad to worse. I feel invisible every time. You have to hunt down staff for help. They rarely know their products. It is poorly stocked. When you do find something, the check out service is poor. There is no greeting, no care about the shopping experience. Went yesterday and walked out empty handed vowing not to return. What type of training is even done? Does ULTA even care?”

Helpful Report

Posted 4 months ago

“I shopped at your Bel Air Maryland store earlier today. The NICEST most knowledgeable lady named Carol, helped me pick out a new fragrance. She was absolutely lovely. I traditionally am an online shopper, but Carol made me so glad I actually went to the store (and bought more than I would have had a shopped online!”

Helpful Report

Posted 4 months ago

“Don’t order ulta online! They are shipping packages with better trucks and they are delivering it at random locations and ulta is NOT HELPING YOU AT ALL. I have proof of where it was delivered according to their tracker and it’s not where my address is and they still did not help at all, there are Reddits online about it as well! They did not offer a refund or a replacement, I never got my items!”

Helpful Report

Posted 4 months ago

“There are 5 people in line to check out and one cashier. This is ridiculous.”

Helpful Report

Posted 4 months ago

Ulta Beauty is rated 2.7 based on 372 reviews