Ulta Beauty Reviews

Name: Ulta Beauty
Rating: 2.80

2.8 Rating 496 Reviews

43 %

of reviewers recommend Ulta Beauty

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2.8

Based on 496 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Live Chat

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Ulta Beauty 1 star review on 11th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I walked in with my mom to grab some stuff and cash in my birthday gift, then I went to the register they told me they were out of the gifts and the mirror that came with my daisy perfume. Never going back there again”

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Posted 11 months ago

“Ulta you are the worst company I ever had to deal with the rudeness you can cut with a knife very unprofessional customer service don't ever get a credit card with them even after you pay it they shut you down and they don't notify you at all then when you call customer service they act like they don't care I will never shop in their store ever again they don't have anything Worthy prices are too high very unfriendly customer service”

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Posted 11 months ago

“I was in the Hudson MA site and I had a salesman help and he was great. It was close to closing yet he was very patient going to a couple of areas to finally locate the exact pallet I needed. His name was Jackson”

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Posted 11 months ago

“I placed a pickup order & forgot all about it until I got an email that the order was canceled. I sent a chat message on the website and they couldn't help me cuz the order had expired. I called the store#679 & spoke w/ Lottie she said she would redo the order for the sale price it had originally been bought for, she went above & beyond, so amazing, thank you!!”

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Posted 11 months ago

“I went there to get my eye brows done. Hannah did excellent job I will definitely be return customer!”

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Posted 11 months ago

“Bought a product that was running a promotion for an additional product. Surprise, surprise, they didn’t have the promotional product, and they NEVER had it during the entirety of running the deal. Customer service wouldn’t help. Told me just to return the product I had bought, but since it was open, it’s not returnable. They refuse to ship the promotional product. The manager at the store was rude and said there was nothing she could do and that she wouldn’t escalate the issue. False advertisement and zero accountability”

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Posted 11 months ago

“They’re racist I walked in the store. No one said hi welcome white lady walked in. They welcomed her. I walked out and I called corporate and I made a complaint. Oh by the way, I am a black woman that’s probably why.”

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Posted 1 year ago

“The harassment at check out is ridiculous. I have never received such rude and disrespectful service at any other retail store. I have been in the store twice in the last 6 months and received the same treatment both times. I am so turned off from the service that I will be looking for a new product so that I don't ever have to walk into their store again.”

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Posted 1 year ago

“Extremely Disappointed with the Outcome.... Had an appointment at Ulta Salon in Campbell CA with stylist Katherine D. While she was friendly and professional in her manner, I’m extremely disappointed with the results of my haircut. I showed her a clear photo of the hairstyle I wanted, but she did not follow it at all. Worse, my hair was cut significantly shorter than what I had clearly requested. I emphasized wanting to maintain length, but that was not respected. The final result looks rushed, uneven, and nothing like what I envisioned. It honestly feels botched. This is especially disappointing as I was hoping to make this my regular, go-to salon in Campbell. I was ready to become a loyal customer, but unfortunately, this experience has made me reconsider.”

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Posted 1 year ago

“Your sales people are way too aggressive! I come in there looking for something specific and they always try to steer you off to something else. A gal came up to me and said are you looking for something for you or your grandchildren? I go I don't have any grandchildren she's like oh whatever. And I said yes, I'm looking for a clean sunscreen. She says oh you want this one over here. I looked it up on my Yuka app and it rated poorly. It's just cringy to shop there. However, the facialist is fabulous!”

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Posted 1 year ago

“I went to the tyson location. Ms.Shadi super nice and very patient to costumer.”

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Posted 1 year ago

“Dear Ulta Customer Service, I am writing to express my disappointment regarding the customer service I received during my visit to your Longview, TX store on September 14th at approximately 1:48 PM. During checkout, I was assisted by a cashier named Kelli. Unfortunately, my interaction with her was extremely unpleasant. She did not greet me, make eye contact, or acknowledge me in any way throughout the entire transaction. There was no "hello," "thank you," or even a simple "have a nice day." Her demeanor came across as dismissive and unprofessional. I have shopped at this location several times and have generally had positive experiences, which made this encounter all the more disappointing. Based on Kelli’s behavior, it seemed clear she had no interest in interacting with customers, raising concerns about whether she is suited for a front-facing role in customer service. I also couldn't help but feel that her attitude may have been influenced by personal bias, which is especially concerning. Every customer deserves to be treated with respect and courtesy, regardless of ethnicity or background. I hope this feedback is taken seriously and used to ensure that all Ulta customers receive the respectful and professional treatment they deserve. Thank you for your time. Sincerely, Customer of Ulta.”

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Posted 1 year ago

“I hate the attitude of the people that work there! I buy my conditioner there and because I dont have their credit card and don’t want one, and don’t have an account and don’t want one. I am polite and say no thank you, this is the only thing I buy here, I get a sour face and an attitude. The last time I came to this store the woman slammed down my product on top of the receipt and walked away. I will doordash my stuff from now on. Will never visit the Exeter location again.”

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Posted 1 year ago

“Beware. They push a paperless credit card, but if you pay by phone they do not tell you total owed and let you pay it off. You have to call every month to find out the new interest charges. After 3 payments by phone and $100 in late fees and impacted credit report, I cancelled the card and will never shop at Ulta again.”

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Posted 1 year ago

“We visited Ulta beauty on September 10th 2025. Both Amber and Nyree exceeded our expectations when it came to customer service. They were friendly polite and went above and beyond to get what was needed. I highly suggest using their advisement and service in the Rockaway NJ, Store. And we absolutely loved the products that were recommended!”

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Posted 1 year ago

“Chelsey at Ulta in Morristown, TN exceeded my expectations. She was extremely knowledgeable and very helpful in finding me the exact product I was looking for. I will be a loyal customer forever!”

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Posted 1 year ago

“I was just in the Phillipsburg NJ location and I had to wait a long time for someone to help me with products and then there was a long line at the register with only one cashier. The same sales person who finally helped me came over to help them was talking to someone she knew and told me I had to wait. I left my products at the counter and walked out. I never received such poor service at Ulta and rude sales people!!! I’m ordering the same products on Amazon!”

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Posted 1 year ago

“Ulta has the most horrific online and in-store customer service. Pathetic, inept workers in-store and horrible product delivery and quality online. Orders consistently wrong and employees with disgusting attitudes. We will no longer buy from this store. Hopefully, they go under.”

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Posted 1 year ago

“Ashley, the manager sucks at her job, very disrespectful and disappointing.”

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Posted 1 year ago

“PROCEED WITH CAUTION!! WHEN DOING AN "ONLINE PICK UP ORDER" IF YOU DECIDE TO CANCEL YOU MUST WAIT 5-DAYS BEFORE DOING SO, AND ANOTHER (3) DAYS FOR A REFUND.”

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Posted 1 year ago

Ulta Beauty is rated 2.8 based on 496 reviews