Ulta Beauty Reviews

Name: Ulta Beauty
Rating: 2.47

2.5 Rating 224 Reviews

35 %

of reviewers recommend Ulta Beauty

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2.5

Based on 224 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.6 out of 5

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Ulta Beauty 1 star review on 6th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Today I visited Ulta at Del Prado Blvd, Cape Coral FL . The moment I started looking for products I was approached by a very nice young lady, Luciel, who immediately offered to assist if I needed help. She was friendly, gave me promo information and provided product information that simplified my search. I wish there were more people like Luciel in this world. I expressed my appreciation to her Supervisor, Madison, another nice young lady. Madison and Luciel, job well done!”

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Posted 11 months ago

“I placed an order yesterday for same day delivery, today. Ulta changed it to tomorrow instead. I’m going out of town for the week and no one will be here. Ulta refuses to cancel the order. They will refund the delivery fee, but I get to pay for a package that will not still be on my porch after a week. Shop Sephora or target instead. Seriously.”

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Posted 11 months ago

“I just wanted to leave a comment about Gloria at Ulta hair salon in Turlock. I’ve been trying all kinds of salons to find somebody that knows how to cut short fine hair. I paid so much money but then I found Gloria. She did an awesome job and I’m so happy with my hair and she’s a very nice girl, I just want to say thank you to the assistant manager that help refer her and thank you to Gloria”

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Posted 11 months ago

“I was told my package would arrive in 3 days, after 4 days not her yet, I will have to wait for another 4 days.”

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Posted 11 months ago

“I got Alexa I don’t know if her dog died that morning or watt she refused to cut my hair. I had a picture and she said that she would not do it. She was rude. She has no manners and then she just stood there and watched me you could see the reviews for Alta, they’re not great. Alta is the last one that anybody goes to was the last one for me I’ll never go there again.”

Ulta Beauty 1 star review on 3rd May 2024

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Posted 11 months ago

“Went to Ultra Beauty in Lexington today. Victoria was so helpful with helping me find the products I was looking for.”

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Posted 1 year ago

“Applying for credit at checkout is a joke. They just don't want to give anyone the 20%off when you apply at checkout stating "they need more information." I just bought $112k Escalade, own 3 homes, own out right free and clear Harley Davidson, and an 807 credit score, but " they need more information." Ummm...plenty of other places to shop, and I will! I will NOT set foot in their stores, will not order online, and WILL post this review.”

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Posted 1 year ago

“I received a promo email stating if I spend $50 I would get a free gift. I usually just go into the store but thought I would do this offer. I ordered 4 items, received 2 and didn't receive the free gift. I notified them immediately. Was told they will not send me the free gift but I would get my 2 missing items. Here it is a month later and I have not received my missing items nor a refund. I will not be ordering online anymore.”

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Posted 1 year ago

“was pretty much stolen from, bought a 230 dollar giftcard- was charged for an order that never went through and they haven’t refunded me yet for taking my money”

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Posted 1 year ago

“Jett at the N. Charleston Ulta on Dorchester Road helped me out today. She did a wonderful job and was so helpful to me. I really appreciated her help. As we get older it is harder to find make up that does not look bad and she was very helpful in finding me a great shade and good price point too. Thank you Jett!! Robin”

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Posted 1 year ago

“Heather at the Pasadena location for MAC is amazing. She show me a demo of how to apply my makeup for my bday, she was extremely personable and had great customer service. We need more representatives around like Heather! Thanks for all you do Heather!”

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Posted 1 year ago

“I have been seeing Jamie at the Dover, DE Ulta salon for almost a year now. Jamie knows exactly what I want when it comes to coloring and styling my hair. I have never had one bad experience since day one. Also, I find the customer service to be very helpful at checkout and also throughout the store. Thank you, Jamie.”

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Posted 1 year ago

“I went to ultra in Palmdale, n the employees keep following me around asking me if I need help, i said no, i ask a manager why are you’re employee’s keep following me? What’s the problem? She said oh they do that to everyone, well it makes me feel a certain way.”

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Posted 1 year ago

“I paid way too much money for the beautician to not do what I wanted. She did what she wanted. I sat there for five hours only to come out with orange hair instead of frosty blonde. I paid way too much money and every time I look in the mirror I want to cry now.”

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Posted 1 year ago

“I am a diamond member who loves ❤️ shopping @ Ulta . I use a wonderful master stylist & Every year spend almost daily on beauty steals. I placed an order on 3/15/24 of hairspray I needed soon & today is 4/4/24 & just received?? I asked in the app to please consider sending the me a coupon..making it available @ my local store ..my replies were ignored just responding sorry for late will reship?? Come on Ulta do better ..it's not the product it was corporate who could have just sent to my local store & picked up ..would've saved DAYS!! IT was already paid for ... Really Ulta??”

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Posted 1 year ago

“I went to my account and tried to placed an order probably a month ago, keep in mind I have always do online ordering due to me living far away from an actual store, well I couldn't, tried to explain the representative on the phone that that was really odd since I have at least 30 orders delivered to my adrees on the past, well long story short I couldn't placed my order,and just came back to check on my dollars rewards to be expired!! When do they start with that!!!?? I will promise I won't be buying anything else from ulta, bad service and the rewards now expired, awful.”

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Posted 1 year ago

“I previously reviewed this card, but it got even worse. After i paid the late fees i was illegally charged on a paid off and closed card, i asked the CSA to assure me that i would never be charged another thing or hear from Ulta ever again. She said i wouldn't. I came back from a trip and i had a letter from Ulta that had charged me $2 in integer and a late fee on top of it. I've never had a worse experience with a company or a card in my life. It's exploitation, there's no other word for it.”

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Posted 1 year ago

“My daughter and I got our hair cuts done a few weeks ago by Libby and Jessica. I cant tell you enough how welcomed we felt. The customer service was through the roof. They educated us on our hair care routines and we both are extremely please with how our hair turned out. We will definitely be returning. Jessica and Libby are amazing.”

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Posted 1 year ago

“Ali was very helpful, attentive and knowledgeable when helping me pick out a new foundation today! I would recommend seeing her for any makeup advice”

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Posted 1 year ago

“The beauty salon just cancel’s appointments with out notifying the customer. If the stylist is out or is no longer working at their company. So if I wouldn’t have looked to see when my next appointment is, I would have showed up to these appointments. I am furious, horrible customer service.”

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Posted 1 year ago

Ulta Beauty is rated 2.5 based on 224 reviews