Ulta Beauty Reviews

Name: Ulta Beauty
Rating: 2.80

2.8 Rating 496 Reviews

43 %

of reviewers recommend Ulta Beauty

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2.8

Based on 496 reviews

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Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Live Chat

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Ulta Beauty 1 star review on 11th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I think it's ridiculous to have to pay to have my hair dried after a root touch-up. $66.00 for a root touch-up from a junior stylist. Then another $25.00 to dry, plus a tip. This is my last visit! She did a good job, but not again”

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Posted 1 year ago

“This Past Monday I drove a friend to the Ultra Beauty Store on Columbus Blvd to search for a foundation . The Beauty Advisor-Kaliyah assisted her . She provided excellent customer service. She went above and beyond to her her find the right product for her skin type. Additionally, she assisted me with products for my thinning hair and a lip look that i have been try to find for sometime . She had a strong understanding of the products We need more sales representatives like her i. As a result I will frequent that location in the future. You Rock Kaliyah.”

Helpful Report

Posted 1 year ago

“I tried to use a gift card in the store and the girl checking me out peeled off my gift card number from the back of the card but it ripped the number off so I couldn’t use it. They said there was nothing they could do so i had to call customer service. I called and got the runaround and was was even disconnected at one point and had to call again to start over. Finally, someone said they would re-issue me a new card after I sent them a picture of my old one. I did immediately and even got a response that it was received. I have been ignored since. I haven’t received the new gift card. I even sent a follow up email asking about the status and have even ignored. I called and kept being out on hold and nobody comes back to help me. It’s the worst customer service ever. I have this gift card I can’t use be due to another ulta employee and I can’t get customer service to help me and feel like I was lied to being promised another card.”

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Posted 1 year ago

“Best experience”

Helpful Report

Posted 1 year ago

“This past week I visited an ULTA store on Cobb Parkway in Atlanta near Truist Park. I was helped by a lovely lady whose name is Dria, I believe she said her full first name is Fredria or Fredrica, anyways, she was very nice and helpful, she really knew her stock. This is such a rare quality found in store clerks these days. It was easy to see Dria was passionate about her chosen profession and that she takes pride in her job. I hope she will be at ULTA next time I go in, she helped me so much with her suggestions. Thank you ULTA, you got this one right! Happy customer!”

Helpful Report

Posted 1 year ago

“I went inside today & bought all new make up products & I was satisfied from the cleanliness to the customer service to the knowledge the employees had. It was top tier thank you so much ulta !!”

Helpful Report

Posted 1 year ago

“I bought Versace perfume from Ulta Apple Valley MN for $138 only to find out Sam’s club, just in front of this specific Ulta, is selling the same perfume for $58. They rip off customers!! Do not buy perfume from Ulta!!”

Helpful Report

Posted 1 year ago

“Went into get a gloss treatment I wanted to go a little darker than my natural hair color and the color came out okay but during the service the girl was in a rush the entire time she made a mess with the dye she stained the back of my top with the color and didn’t even tell me I didn’t notice until I got home that the top back part of my shirt was stained and she was so rough with my hair ripping through my long hair with the comb and brush she literally showed me chunks of my hair that she ripped out of my head. Then she put me under the hair blower and she set the temperature so high it burnt my head I literally had to move it up away from my head, She also was way too hard washing my hair and pulling it. Just was not gentle at all and pulled out my hair… I had a bad headache afterwards definitely not going to her ever again. I booked her because online it said she was a master stylist so I thought she would be experienced with hair and know how to be gentle but no she was so rough on it.”

Helpful Report

Posted 1 year ago

“I had bad experience with Madeleine at Hollister Ca Ulta , she was new my other hairdresser Olga ( outstanding worker) was on vacation, she I tried this girl Maddy , she was nice first , she did color touch up on my hair , the color she put on my head did not take the grey was still there . And this girl maddy accused me of taking medicine that’s why it didn’t take , maddy said, she was extremely rude to me . I was not happy with her ugly remarks . She is not professional . Very unhappy ☹️”

Helpful Report

Posted 1 year ago

“Forget you, Ulta. Thanks for not representing actual women. Even when women finally have places and platforms, men come in and take over. Way to buy into it. My daughters and I will find the products we usually buy from you elsewhere, where women are actually supported. I don't appreciate being mocked.”

Helpful Report

Posted 1 year ago

“This location is a one stop shop for superb customer service. Nika, who works in the salon, is a best in class VIP experienced professional. Her speed, patience, and attention to detail is unmatched. Most importantly, she is an amazing guide for healthy hair and appropriate hair care products. She just inherited a regular client!”

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Posted 1 year ago

“After having a laser procedure done on my face, I went into my local Ulta Beauty (Mishawaka IN) for some help to temporarily cover the dark spots caused by the laser. Adrian was awesome!! He spent so much time looking for and applying just the right product to help me look my best! I will definitely go back!!”

Helpful Report

Posted 1 year ago

“Ana gave me a recommendation to purchase the Dyson airstrait. Nahara did an excellent job in asking me to save on my purchase and open up a Ulta Beauty card. Thank you for a great customer experience.”

Ulta Beauty 5 star review on 1st August 2025

Helpful Report

Posted 1 year ago

“Sales person walked by me. Had a conversation with co-worker while I stared at her. Finally finished and asked to help me. Found the product quickly. Got in line to pay. Person at register couldn't find something in her phone--coupon? password? I don't know. Went on and on. Finally found it. Register froze. Started again. Clerk asking for additional help. No response. Next person in line getting checked out. Customer walked into the store and went to the far end register. Another quest for help by the clerk. Co-worker walked past me and on to the person who just walked in. I alerted her that I'd been waiting. She apologized and came to me explaining that she didn't know and just walked up to help. Ever heard of "who is next"?”

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Posted 1 year ago

“I usually dislike going into Ulta. Most of the employees are not so friendly, but today I hit the jackpot! I was blown away by Nicole's customer service! She was so nice, I felt like I've known her my whole life! What a great experience! Panama City Beach FL locate!”

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Posted 1 year ago

“I went for a root touch up and Amelia H ( the Ulta on West Main St in Kalamazoo, MI) did a great job. She is very conscientious and took her time. I am very particular so for me to say she did a great job says a lot. Thanks Amelia”

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Posted 1 year ago

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Posted 1 year ago

“New commercial disgusting with Trans man!!! Shame on you”

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Posted 1 year ago

“I’ve never had an Issue with Ulta, In fact they still allow me to scan my old membership card. Ulta delivers with hot tools and my normal hair products for hair styling my clients. Once i wasn’t happy with a hot tool and I was able to exchange with no issues”

Helpful Report

Posted 1 year ago

“Areta! GREAT! Sales Associate. (Store 461) Went from returning a product to purchasing what I really needed and more. Areta exemplifies what customer service has lost. She was professional and knowledgeable. Left with a smile!”

Helpful Report

Posted 1 year ago

Ulta Beauty is rated 2.8 based on 496 reviews