Ulta Beauty Reviews

Name: Ulta Beauty
Rating: 2.82

2.8 Rating 477 Reviews

43 %

of reviewers recommend Ulta Beauty

Company Reviews

Questions

Metrics

2.8

Based on 477 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Live Chat, Telephone

Visit Website

Write Your review

Tell us how Ulta Beauty made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Ulta Beauty 1 star review on 11th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ali S was wonderful She found 2 lip pencils exactly like I was looking for She ransacked the drawers for a 👄 lippie”

Helpful Report

Posted 5 months ago

“I tried yo return a purchase if the get dreamy product and they refused to give me back the money. The product itself guaranteed to use it and if not satisfied you get your money back. The sales girl at ULTA even said same to me before my purchase. I took it back and they said it was used. YES IT WAS !! How else would you be able to see if it worked or not. The CUSTOMER SERVICE IS TERRIBLE!!!!! They do not stand by their products and from other reviews i see I'm not alone! They will not get on the phone with you,,,,,,”

Helpful Report

Posted 5 months ago

“I want to warn everyone about the Ulta Beauty Credit Card and their terrible billing system. This is one of the most frustrating and dishonest experiences I’ve ever had with any company. Ulta encourages customers to sign up for their store credit card by promising discounts on future purchases. But once you sign up, the real nightmare begins. Even after payments are made, Ulta (and their bank partner) keeps charging your account. They repeatedly send bills saying the payment was not received — even when it was. And if you try to fix the issue, they add late fees, double charges, and more penalties for something that wasn’t your fault. When you contact customer service, all they say is, “It was a mistake,” or “There is no record.” They take no responsibility for their system errors and still demand that you pay the extra charges. It feels like a trap designed to keep customers paying for their own mistakes. No customer should have to deal with this kind of unethical and irresponsible system. My advice: DO NOT sign up for the Ulta credit card. Avoid it completely. Protect yourself and your money. This company’s billing system is unreliable, careless, and deeply disappointing.”

Helpful Report

Posted 5 months ago

“Customer service is terrible. They cheated me out you out if gift cards and points if you return anything. They said the cashier are freaky looking and just rude. They have too many piercings and unnatural hair cooler. I go there to buy beauty products, not weirdo stuff”

Helpful Report

Posted 5 months ago

“If I could give less I would. Purchased item online and wished to cancel the order after I received an update that it will be taking longer than expected. Customer service laughed when I asked to cancel the item. Horrible customer service. I will never purchase anything from them again!!”

Helpful Report

Posted 5 months ago

“I’ve exchanged emails over the course of a year and a half. They are so shortsighted. A company wants to lose a patron over roughly $30.00? It’s ridiculous. They reply with we are doing everything to resolve this, but, NEVER anything for the consumer. The only time I will patronize them is if they have a better price than others. I’m not ignorant. Extremely poor consumer relations.”

Helpful Report

Posted 5 months ago

“I love browsing the store. Its so bright so perfect to see actual colors of beauty products. Love that they have perfume testers”

Helpful Report

Posted 5 months ago

“Poor customer service. Went in for a price adjustment, manager (male) would not honor sale. Decided to ask for a complete refund instead, manager refused to refund item. Don’t waste your time coming to this store, management is incompetent. He rather harass his own employees on their days off (sick leave) in the middle of store during the day.”

Helpful Report

Posted 5 months ago

“The girls are always very nice and helpful. I was in the Pickerington Ohio location today and manager even made sure I was able to get the sale price. Everyone was helpful and they were busy. Love that store. #1048. Audrey is very nice. She checked me out and helped me with my gift cards. Debbie Paulk”

Helpful Report

Posted 5 months ago

“Every where you go there’s a bad review for Ulta yet here’s another one. I ordered my daughter a perfume for her birthday. I’ve never got it, after several calls and emails no resolution. These people are corrupted and untrustworthy. Disgusted do not shop here”

Helpful Report

Posted 5 months ago

“Ulta beauty has been and will continue to be my favorite beauty store to shop at. They are clean, organized and there’s always someone waiting by the doors waiting to help!”

Helpful Report

Posted 5 months ago

“I’ve been shopping at Ulta for years, and it honestly never disappoints. The store is always clean, organized, and super easy to browse. Every time I walk in, the staff greets me right away and actually helps—not in a pushy way, but in a “let me find exactly what you need” way. I also love how Ulta carries everything in one place: high-end brands, drugstore favorites, haircare, skincare, fragrances… literally anything you could want. Their rewards program is unmatched too points actually add up fast and you can redeem them like real cash, which makes a huge difference. Recently, one of the associates helped me pick products that fit my skin type, and my makeup has never looked better. I always walk out feeling confidente about what I bought. I even repurchased the nars cream y radiant concealer that was recommended!”

Ulta Beauty 4 star review on 22nd November 2025

Helpful Report

Posted 6 months ago

“Workers were super sweet and helpful!”

Helpful Report

Posted 6 months ago

“I love Ulta beauty!! I enjoy going shopping for everything I need in one location for all my beauty products and necessities”

Helpful Report

Posted 6 months ago

“Ulta is 100x better than Sephora, the workers are nicer and it’s cleaner”

Helpful Report

Posted 6 months ago

“I love ulta they always have great products with great prices And their employee customer services is amazing!”

Helpful Report

Posted 6 months ago

“I Love shopping at Ulta. I have been shopping there and buying all products for many years. They have high end and drug store products, you can’t beat that all in one spot. Needless to say they have salon services available. I always recommend Ulta great customer service appearance of store and sales!!”

Helpful Report

Posted 6 months ago

“I like ultra it has all the products I need for beauty”

Helpful Report

Posted 6 months ago

“Love Ulta have been shopping there and buying all products since I purchased my first foundation 10/10”

Helpful Report

Posted 6 months ago

“I love Ulta!! It’s my go to store such affordable prices and deals, I highly recommend shopping at Ulta!”

Helpful Report

Posted 6 months ago

Ulta Beauty is rated 2.8 based on 477 reviews