Ulta Beauty Reviews

Name: Ulta Beauty
Rating: 2.82

2.8 Rating 491 Reviews

43 %

of reviewers recommend Ulta Beauty

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2.8

Based on 491 reviews

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Delivery Methods	Courier
Customer Service
Communication Channels	Live Chat, Telephone

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Ulta Beauty 1 star review on 11th October 2025

Anonymous

Anonymous // 01/01/2019

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“Agent lied”

Helpful Report

Posted 6 months ago

“Horrible . The store in Waterbury ct is very unprofessional and they greet only select guests . I received a broken product and much return was not accepted . It was over $200 and an expensive hair dryer . They do not have a fair or legal return policy . They lost a customer for good.”

Helpful Report

Posted 6 months ago

“[I received this product in exchange for my honest review] Hyalu B5 suractivated cream has a good texture that is not sticky or oily when applied to the skin. The smell is amazing and you can feel your skin tightening when it is applied. Comes in a nice blue pretty jar. Feels more like a high end product and I feel it will give you good results. When shipped, it is well packed. I would recommend this cream to anyone!”

Helpful Report

Posted 6 months ago

“I have always kept my account in tact and made payments on time. I had used the card in September. When I made called to pay the FULL balance off in October to have a ZERO balance, the agent assured me that it would take care of everything including the charge for paying over the phone. I made it very clear and repeated it several times that I wanted to make sure there would be a ZERO balance and the agent assured me that that was the case. I paid and got my confirmation number. Fast forward to December 26th….”CCB calling in regards to Ulta Beauty mc to avoid continued efforts to resolve this matter”….When I called I was informed that I owed over $84 and it was past due. I asked how that was possible as I had paid the entire balance off including the fees for paying over the phone and had not used the card since. The agent kept talking in circles saying that there was interest. I reiterated that charges incurred in September and the minute the bill arrived I called and paid the balance in full. Agent said there was residual interest. I asked how that could be possible when I paid in full prior to due date. The explanation was unacceptable and I requested to speak with a supervisor. The supervisor was not understanding and I was getting extremely frustrated. I am extremely disappointed and feel that the charge was totally unjustified!!!! Paid in full with ZERO balance means ZERO BALANCE!!! Customer service is not what it used to be, issues got solved in a satisfactory manner. Not anymore 😐 it’s very disheartening what extent these companies will go to to make the customer continually pay more, while providing less services.”

Helpful Report

Posted 7 months ago

“Terrible service! Never shopping here again. Ghetto cashiers that smell like weed”

Helpful Report

Posted 7 months ago

“I went to the Cascade Ulta at 9:00am when they opened early for the Holidays. There were several staff members present and very few Customers at that time. No one greeted me or acknowledged me as a Customer. All of the Sales Staff were visiting each other. I was completely ignored and ended up asking for help. I would think that Ulta has more of a Customer focus policy.”

Helpful Report

Posted 7 months ago

“Exemplary customer service service from Laurie at the Farmington Hills Mich store Laurie is very diligent in making customers happy She looked on line and the stock room for a product for me The product was discontinued and she looked at other lines for me Great sales person for she added on other products for me She is a asset to your company and I hope to work with Laurie again Thank you”

Helpful Report

Posted 7 months ago

“1. Members that aren’t diamond get better discounts and extra coupons than diamond. 2. Cannot return unopened and sealed items at 61 days or more. 3. I won’t be stocking up on anything any longer. My stash will last over a year. Being a diamond is not worth it. However, it’s better than Sephora’s 3 times per year discount”

Helpful Report

Posted 7 months ago

“I shop at Ulta, in Harlingen, TX. I had to return an item and received horrible customer service from cashier Nancy. She was extremely unkind! She was truly horrible! I then received assistance from Jorge. Jorge changed my horrible experience to a very pleasant one. Jorge was truly very kind, knowledgeable and really turn my awful experience into a joyful one. I would never want to interact with Nancy again, ever!!! Awful person!”

Helpful Report

Posted 7 months ago

“Jordi at the Ulta in Goleta was super helpful and kind during my visit. She took the time to assist me and made the checkout process smooth and stress-free. Her friendly attitude and great customer service really stood out. Ulta is lucky to have her!”

Helpful Report

Posted 7 months ago

“Usually when I go to Ulta Beauty the cashier always check the points I have available to use at the moment and let me know about any coupons available to use, but today the lady, the cashier, did not offer me any discounts or neither suggest me to use the coupons available. I had to ask and then she said yes if you have an app or if you received any emails. Like what!!! Really!! My purchase was almost a $100 total. I saved some money because I was paying attention.”

Helpful Report

Posted 7 months ago

“Ulta is my go to store when I need any cheaper products or items. In my opinion, Sephora is just highly overpriced and not worth the extra cost. Why spend over 30 dollars on a lip liner when you could go to Ulta and get a cheaper version for the same quality? I love Ulta and I 100% recommend!”

Helpful Report

Posted 7 months ago

“RATING IS ZERO! ZERO!!!! DO NOT GO HERE!!! STAY AWAY!!! The Rainbow is what I asked for. The other pictures is what I received along with a ton of missing hair - broken down to the roots; to be ignored by Corporate, to be treated horribly by the Store - Most of management is not apologetic nor do they care - District Manager will not call me back, nor does sending emails do any good whatsoever. If you are dumb enough to have anything done with your hair at Ulta - you get what you get and it's on you! I am missing over 1/2 my hair and if you blow up the pictures of the Platinum Blonde, you can see for yourself. It's been over a week and no one has bothered to call me. I guess at this point, it is going to be complaining to the State of Texas, and going after Licenses and a lawsuit because I'm done being ignored!!! Please view all the pictures! The last picture with the overwhelming super dark colors and hair so saturated with color that it made a mess everywhere, made the burned and blistered Scalp and Ears worse and took over 3 hours to wash out with cold water and clarifying shampoo after the first 2 hours of just cold water. DO NOT GO TO ULTA! FIRST OFF, THEY WILL NEVER APOLOGIZE FOR MESSING UP YOUR HAIR, AND THEY WILL IGNORE YOU WHEN YOU ARE UNHAPPY! THIS SITE WILL NOT ALLOW ME TO ATTACH MY PICTURES - PLEASE CONTACT ME.”

Helpful Report

Posted 7 months ago

“Terrible online ordering. When you order the item says it's available. Later you get an email that one item isn't available. It screws up the sale prices you shopped for and end up paying shipping cost because of this. I suggest never ordering online! Oh and they can only cancel your order within an hour of placing it.”

Helpful Report

Posted 7 months ago

“Ali S was wonderful She found 2 lip pencils exactly like I was looking for She ransacked the drawers for a 👄 lippie”

Helpful Report

Posted 7 months ago

“I tried yo return a purchase if the get dreamy product and they refused to give me back the money. The product itself guaranteed to use it and if not satisfied you get your money back. The sales girl at ULTA even said same to me before my purchase. I took it back and they said it was used. YES IT WAS !! How else would you be able to see if it worked or not. The CUSTOMER SERVICE IS TERRIBLE!!!!! They do not stand by their products and from other reviews i see I'm not alone! They will not get on the phone with you,,,,,,”

Helpful Report

Posted 7 months ago

“I want to warn everyone about the Ulta Beauty Credit Card and their terrible billing system. This is one of the most frustrating and dishonest experiences I’ve ever had with any company. Ulta encourages customers to sign up for their store credit card by promising discounts on future purchases. But once you sign up, the real nightmare begins. Even after payments are made, Ulta (and their bank partner) keeps charging your account. They repeatedly send bills saying the payment was not received — even when it was. And if you try to fix the issue, they add late fees, double charges, and more penalties for something that wasn’t your fault. When you contact customer service, all they say is, “It was a mistake,” or “There is no record.” They take no responsibility for their system errors and still demand that you pay the extra charges. It feels like a trap designed to keep customers paying for their own mistakes. No customer should have to deal with this kind of unethical and irresponsible system. My advice: DO NOT sign up for the Ulta credit card. Avoid it completely. Protect yourself and your money. This company’s billing system is unreliable, careless, and deeply disappointing.”

Helpful Report

Posted 7 months ago

“Customer service is terrible. They cheated me out you out if gift cards and points if you return anything. They said the cashier are freaky looking and just rude. They have too many piercings and unnatural hair cooler. I go there to buy beauty products, not weirdo stuff”

Helpful Report

Posted 7 months ago

“If I could give less I would. Purchased item online and wished to cancel the order after I received an update that it will be taking longer than expected. Customer service laughed when I asked to cancel the item. Horrible customer service. I will never purchase anything from them again!!”

Helpful Report

Posted 7 months ago

“I’ve exchanged emails over the course of a year and a half. They are so shortsighted. A company wants to lose a patron over roughly $30.00? It’s ridiculous. They reply with we are doing everything to resolve this, but, NEVER anything for the consumer. The only time I will patronize them is if they have a better price than others. I’m not ignorant. Extremely poor consumer relations.”

Helpful Report

Posted 7 months ago

Ulta Beauty is rated 2.8 based on 491 reviews