Ulta Beauty Reviews

Name: Ulta Beauty
Rating: 2.68

2.7 Rating 348 Reviews

40 %

of reviewers recommend Ulta Beauty

Company Reviews

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Metrics

2.7

Based on 348 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Ulta Beauty 1 star review on 6th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My review is for the ULTA Beauty in Sequim, WA; Store #1336. This store is stocked with multiple products and sales associates who are educated in pairing your beauty needs to the appropriate products. The Manager, Brittney has trained her staff well to listen to the customer & address the customers courteously. When I had a product malfunction issue, Brittney cheerfully refunded me for the product & treated me with first class service. I will always choose ULTA as they treat me, their customer, like I am right. Additionally, Alyssa M has assisted me graciously to find the best products for my facial needs & hair, I really appreciate her help. Marianne is another great associate who is kind and will get me help if needed. She always gives me blue ribbon service with a big smile. Thank you Brittney, Alyssa M & Mariann at ULTA! Sara”

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Posted 2 months ago

“I LOVE ULTA the workers are so sweet super helpful and just a great place to shop new items!!🛍”

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Posted 2 months ago

“The pricing how sweet the workers are they are very helpful and they gave me a deal on one product even though the deal ended an hour before but I had drove far for the deal.”

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Posted 2 months ago

“they helped me find my concealer shade”

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Posted 2 months ago

“Life-Changing Concealer! I’ve tried dozens of concealers over the years, but nothing compares to Tarte Shape Tape! The coverage is full without feeling heavy, and it blends like a dream—especially under the eyes. It brightens my dark circles instantly and doesn’t crease or settle into fine lines throughout the day. What really impressed me was how long it lasts—easily 12+ hours, even in heat or humidity. A little goes a long way, so the tube lasts forever. I also love that it comes in a wide range of shades, making it easy to find the perfect match. If you’re looking for a flawless, long-wearing concealer, this is it. Worth every penny. I’ll never use anything else again!”

Helpful Report

Posted 2 months ago

“I received a small bottle of Idole perfume as a birthday gift from Ulta. What I love about Idole perfume is that while there is a rose scent, the jasmine and white musk make a perfect blend on your skin with a very lovely fragrance. I will enjoy wearing this and will purchase this product again. Thank You. Mary Jane Vano”

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Posted 2 months ago

“When I walk in there very helpful and show me around if I am lost”

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Posted 2 months ago

“Ulta is always helpful when im looking for new make up and my prefect shade. Affordable and very friendly! Always have a great experience with Ulta !”

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Posted 2 months ago

“I love getting my makeup goodies from there. Affordable and great!”

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Posted 2 months ago

“I loved Ulta very helpful and understanding about your skin and in general a good environment”

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Posted 2 months ago

“Always have what I want in stock and workers are always greeting and asking if we need help and giving us the best option for my needs!”

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Posted 2 months ago

“They were very helpful.”

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Posted 2 months ago

“Employees are very sweet and helpful and I love shopping here”

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Posted 2 months ago

“Amazing staff love everything about this place”

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Posted 2 months ago

“i came into ulta beauty during mid june and i loved the atmosphere of the ulta in austin texas.The workers are very kind,helpful and respectful.i recently went to a ulta in california when i was visiting and i realized that’s not only the ulta in georgetown is a amazing environment and store to shop at but every ulta is like that i have nothing but good feedback to give to ulta”

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Posted 2 months ago

“Love ultra is way better than sephora. Sephora is just to over priced”

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Posted 2 months ago

“Amazing costumer service 💗💗”

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Posted 2 months ago

“they had what i need and there was so many people to help i can’t wait to shop again i love this place”

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Posted 2 months ago

“I love ulta foundation makes my skin feel so soft and not cakey at all. Also there lip glosses are the best”

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Posted 2 months ago

“Ulta Beauty has wonderful prices for products that you will find expensive anywhere else. The people that work there are really nice. An are really helpful finding products that work for you.”

Helpful Report

Posted 2 months ago

Ulta Beauty is rated 2.7 based on 348 reviews