Ulta Beauty Reviews

Name: Ulta Beauty
Rating: 2.82

2.8 Rating 423 Reviews

43 %

of reviewers recommend Ulta Beauty

Company Reviews

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Metrics

2.8

Based on 423 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Ulta Beauty 1 star review on 11th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“been using their makeup for years and i love it so much nothing beats the make up from here”

Ulta Beauty 5 star review on 15th November 2025

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Posted 1 month ago

“I find high end and drugstore brands in one same place and love that and the customer service is great they always come up to me assisting me with anything help i need.”

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Posted 1 month ago

“I find high end and drugstore brands in one same place and love that for me. Saves me time.”

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Posted 1 month ago

“Great job with customer service”

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Posted 1 month ago

“I love going and getting all the good sales”

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Posted 1 month ago

“they had good products.”

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Posted 1 month ago

“I loved how they were so helpful.”

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Posted 1 month ago

“My first time in,! Maddy Whitman Was very knowledgeable and very helpful at store 789”

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Posted 1 month ago

“Usually my in-store experience in Brooksville, FL is annoying to horrible. They are either out of every color I need, or the employees at checkout register are completely incompetent or nasty. Today, a new face; someone named Donny. He was helpful, genuine, knowledgeable, and went out of his way to address my questions and needs. They need to hire an entire store of “Donny’s.” This man is truly a treasure.”

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Posted 1 month ago

“I decided to try the Makeup service at the Davie location after reading the Sephora reviews. I had a diner event later that day so I figured to save time and have someone do my makeup to give me a different look since it's a "professional". Jesse was my make-up artist. I got there ahead of time...she was running late due to previous customer..they told me to give her 15 min. I came back..she needed additional 10 min..when it was finally my turn...it felt rushed, she didnt apologize for the wait, and she didnt say much...there was no tutorial/education on what she was applying...compared to the other artists near me that was serving other customers (i was listening)...at the end, there was a blob of makeup near my eye which I pointed out to her (poor blending)..the foundation shade was lighter than my skin color..(after asking her IF this is the best shade for me)..the whole thing was a waste of time and money!!! I would just refer to YouTube for makeup application ideas!! **I actually went home to remove ALL that junk and re-apply myself ** The 2 star rating was for the other sales personnel who kept asking if I needed any help..”

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Posted 1 month ago

“I just shopped at the store in Stamford Ct. Marv assisted me and she was Extremely helpful and charming”

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Posted 1 month ago

“Hello, At the store in Henrietta NY, I was assisted by Myonnie. She was very helpful, friendly and knowledgeable about the products. Thanks”

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Posted 1 month ago

“How does it take 10 to process a payment?! Multiple managers online with different answers. Will never shop there again. Awful customer service in general.”

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Posted 1 month ago

“I am beyond upset and disappointed. My Ulta account has been hacked 4 times this year. Almost 500$ worth each time. I've sent over 80 emails back and forth with their customer support. They have YET to secure my account or come up with any other solution. So beware anyone that uses ULTA they are not verifying identification nor is your online account secure. I've asked to speak to the supervisor or a representative from headquarters and they have told me one will have to contact me back on MULTIPLE occasions. Their customer service is awful and I'm really bummed loc I love Ulta. But this entire experience that continually keeps happening is extremely frustrating and makes me feel unsafe using my own account.”

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Posted 1 month ago

“This store is amazing, they are friendly and courteous and make you feel sooooo comfortable”

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Posted 2 months ago

“Ordering online was such a horrible experience. I was also charged twice and it said it was unable to process my order multiple times. I have no idea if they have an order for me or not, but I now have to dispute charges with bank.”

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Posted 2 months ago

“I had an 11 am appointment for an ear piercing. I was already en route to go there and I received a phone call 10 minutes prior to my appointment time canceling. That’s completely unacceptable and inconsiderate, you wait 10 minutes before my appointment time to notify me? Don’t worry, I’ll never use you guys for that, or anything else.”

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Posted 2 months ago

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Posted 2 months ago

“First time l was in and loved it! Great selection and prices! Jenna and Star were excellent!!!”

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Posted 2 months ago

“I went to the town center location today and a nice friendly, very patient and caring employee by the name of Andrew helped me. He was so knowledgeable about skin care all the way to make up. So many other customers needed assistance and he was able to multi task and help us all. I'm so pleased with the service i received and if your ever in the area stop by and ask for the famous Andrew.”

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Posted 2 months ago

Ulta Beauty is rated 2.8 based on 423 reviews