How anyone does any business with this place is beyond comprehension. I just got dinged for the second, and LAST, time. I ordered a Morphe palette and it arrived totally smashed up. I tried to EXCHANGE it for the same product in new condition. They required a return and re-purchase. When you return something to this despicable place you are charged a return fee. So instead of an even exchange, I am to pay for their inability to properly, and safely, wrap products for shipment. UNBELIEVABLE. Bottom line- DO NOT patronize this business.... I will NEVER AGAIN buy anything from these thieves.