Ulta at Hamilton Square, NJ: Jason called me the day of my hair appt and left a message to remind me of my appt. at 12:15. I thought I had written it down in my calendar wrong so I ran out the door. Thirty-five minutes later when I arrive, I find out my appt was at 2:15 like I had written down. (I asked two different people to listen to his message and tell me what time they heard: 12:30.) I have been growing out my hair for 3 years to get rid of the dark blonde and become totally gray. I gave her picture 1. I mentioned I was so happy to finally get rid of the 1 inch left-over blonde at the ends. After close to 3 hours on the chair... I am a dark blonde again. Three years down the toilet. When you call ULTA and describe the service you want, they assign you to the worker that is new and needs clientele, not to the person who can do the job you're asking for. They don't realize that unhappy customers don't go back. Instead of growing their business, they're slowly killing it. M did a nice job, but it was NOT what I wanted. In the end, I paid, I tipped and I thanked her. I am just deeply disappointed. I just made an appt with William Robert Salon in Cherry Hill, NJ. Bleach... here I come.