Costumer support is very friendly and helpful! Papers are completed on time! Which is very important. As to the quality of writing, I must say that their writers definitely speak English, an obvious requirement when your writing an English paper, you would think, but not for most other sites. I would not qualify their writing as top-scale but it is not poor quality either. You can call it a happy medium. They are pricey but they wont make you want to pull every hair on your head compared to other sites that undoubtedly do, specially when your on a last minute call.