Already written to you months ago regarding my extreme annoyance after handwashing my pillow cover and it shrinking to only three quarters of its size. Your reply was that we could buy another cover from you. I suggested to you at the time that I could find nothing to say not to wash the cover and that because of the extra large size of your pillow you should provide a suitable case to keep it clean or put a warning clearly visible NOT TO WASH. At the moment we have your pillows in 2 separate cases which is not ideal and just doesn't feel right. Because of this and your lack of empathy when I got in touch I will not be giving you a good rating.