unamattress.co.uk Reviews

4.20 Rating 10 Reviews
90 %
of reviewers recommend unamattress.co.uk
Merchant Metrics
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Delivery Methods
Courier
Customer Service
Communication Channels
Telephone, Email, Live Chat
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About unamattress.co.uk:

An organic mattress with individually customisable comfort. That's the Una mattress™.
Fully organic certified made from organic natural latex foam, organic cotton and organic wool.

A premium 24cm tick 7-zone mattress with medium, firm and soft layers that you can configure in your favourite order inside the zipped cover.

A mattress free from fossil fuel synthetic foams that off-gas. Free from polyester cover fabrics that don't breathe and shed micro-plastics into the environment.

A natural mattress and pillow that lasts as long as up to 4 synthetic foam mattresses.

A super comfy and genuinely eco and climate friendly mattress. That's Una.

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Anonymous
Anonymous  // 01/01/2019
I have had the mattress for a month now and we are getting to speaking terms slowly. I have tried all different config options but not quite sure what is best.
We searched for a biological matress and we are happy to Have found una matras. Good service ( quick answer to question ) and good quality 👍. And surely healthy .
I love my pillow and one day I will also order the mattress. Customer service was amazing, thank you.
We've had our two mattresses for several months now and we are as pleased with them now as when they first arrived. Very comfortable!
Although one of the mattresses we received was incorrect, the company replaced it with great speed and courtesy.
Thank you for your review Douglas. All the best to you and your loved ones! Your Una team. 🙂
Already written to you months ago regarding my extreme annoyance after handwashing my pillow cover and it shrinking to only three quarters of its size. Your reply was that we could buy another cover from you. I suggested to you at the time that I could find nothing to say not to wash the cover and that because of the extra large size of your pillow you should provide a suitable case to keep it clean or put a warning clearly visible NOT TO WASH. At the moment we have your pillows in 2 separate cases which is not ideal and just doesn't feel right. Because of this and your lack of empathy when I got in touch I will not be giving you a good rating.
Dear Anita,

I am sorry to hear about your cover shrinking in the wash! They contain organic wool and can be washed and many customers do wash them. But it needs to be washed cold to avoid shrinking and because the washing is beyond our control we cannot take responsibility for it. There is a sticker on the bag it comes in and advice on our FAQ page too you must have missed that which can happen of course. We can provide new covers though and we supply them at manufacturing cost plus postage. Kind regards, Your Una team.
The best mattress I have ever slept on. Thoroughly recommend the mattress and pillow
Thank you Julie! Warmest wishes, Your Una team 🙂
Very satisfied with mattress. Comfortable and my arthritis pain has gone.
Lovely mattresses - we’ve ordered 3 so far & an organic pillow. Highly recommend making the investment - you want regret it :-)
Thanks Claire, thanks for your feedback! Kind regards, Your Una team :-)
Very unethical way of doing business. Few weeks ago I’ve contacted you about your products. As you offer 100 nights trial I wanted to know what happens to your returned used mattresses and pillows. Obviously, I wanted to make sure I would not get a used item. Your colleague Alex told me they are donated to charities which I really liked. However, when I asked which charities he did not answer so I had to ask him again when he admitted that they are not donated to charities. I did draw his attention to this as being unethical to say the very least. Today 3 weeks later, I am shocked to see that your website still states that you are donating to charities.
Don’t you think claiming you donate to charities when you don’t is unethical?
Dear Rhiannon, I had a look at your live chat transcript with Alex and I see he wrote that we occasionally donate a mattress to a charitable cause (private people who contact us and really need a chemical free mattress but perhaps cannot afford one) One our website it says we either donate "to charity" (it doesn't say we donate to charities plural) or sell them via other sellers as refurbished. In the chat you then replied that a donating "to charity" (where you mean a charitable institution I assume) and to a "charitable cause" wasn't the same and I agree with you there is a nuanced difference and we have now changed it to "charitable causes". Best wishes to you.
Simple experience to purchase and find information on their products.
Very comfy, best mattress I’ve ever had. Excellent customer service. You can change the softness to suit, also the layers under the topper are split into 2 so you can have a different level of softness on each side of the bed and you can’t feel where they meet so it’s as if it’s all 1 piece. Does sag slightly over time but this is what happens to ALL foam based mattress and hasn’t affected the comfort. I wouldn’t buy anything else and highly recommend. I’m never going back to a sprung mattress!
unamattress.co.uk is rated 4.20 based on 10 reviews