unamattress.co.uk Reviews - Read 35 Genuine Customer Reviews |

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Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat

About unamattress.co.uk:

An organic mattress with individually customisable comfort. That's the Una mattress™.
Fully organic certified made from organic natural latex foam, organic cotton and organic wool.

A premium 24cm tick 7-zone mattress with medium, firm and soft layers that you can configure in your favourite order inside the zipped cover.

A mattress free from fossil fuel synthetic foams that off-gas. Free from polyester cover fabrics that don't breathe and shed micro-plastics into the environment.

A natural mattress and pillow that lasts as long as up to 4 synthetic foam mattresses.

A super comfy and genuinely eco and climate friendly mattress. That's Una.

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Anonymous

Anonymous // 01/01/2019

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“I ordered from Sweden and from start to finish I received fabulous customer service ...
I found the toppers I purchased to be of excellent quality and extremely comfortable...
I can highly recommend them...”

“We bought a superking una mattress - it's organic (GOTS and GOLS certified) and it comes with 3 layers per side (a tolla of 6 layers) which allows you to customize the hardness. We were mainly looking for an organic mattress. At first, it seemed like the fact that the mattress is of customize-able hardness is not too important. However, given I weight about 90kg and my partner is about 60kg it was really useful to have a customize-able mattress. On my side, even the hardest configuration felt like being too soft, but my problem was solve really nicely. I have spoken to customer service online and got to replace the soft layer for a firm layer (for free) with which I have managed to achieve a perfect hardness for me (with very good support, but just enough give at the surface not to crush the muscles - a medium layer on the top and 2 firm layers underneath). I would definitely recommend for the following reasons:
1) organic - this was very important to us - and this comes with a proper certificate, they go around the fire retardancy issues by using graphite, which of course is not PERFECT, but it's THE BEST you can do with the current (stupid) law!
2) customize-ability - this was really useful to have.
3) good customer support

For us una was a success story! and we would definitely recommend to all our friends. I would not be able to sleep on my OLD, toxic and uncomfortable mattress anymore even if I got paid! will definitely stick to Una for a long while now!”

“Great mattress. Bought for 3Y/O daughter.”

“The mattress looked excellent quality and appeared very well made. The Una team (esp. Naomi) were extremely helpful with my purchase, checking their warehouse for the particular size we needed, and making sure the delivery could be made by a particular date. I was buying it for my elderly parents who needed a new mattress for their bed when moving into in a care home, and timing was therefore very important. However, as they have Alzheimers, I can't make a judgement on how comfortable they have found it, though there have been no complaints!”

“I am very pleased with the Una Mattress. It's very comfortable. I was a bit hesitant when I ordered with the cost and it not being a traditional mattress, but I'm really glad I invested in it.”

“Very pleased after 1st 3 months”

“Everything was perfect other than the mattress being a few inches shorter length and width. Even the details on the box was an inch off but when i measured it, it was a few inches shorter.”

“very comfy bed. misleading website we didnt get quite what we ordered ( no hard option arrived, had to pay extra for that, which the website did not say) one of the zips didnt work on arrival,”

Hi there, great to hear it's very comfy. You initially ordered our Organic Essential by mistake perhaps which is described as having medium and soft layers. But you can then still easily upgrade which you did. Thank you for your custom and all the best to you and yours! Your Una team

“Excellent service including speedy replacement of a layer which didn't expand properly.”

“Does the job well and has helped my sleep”

“Quite a disappointing experience with this stockist, hence one star rating. Very long delay in sending order and confusing communication. Satisfied with the mattress, pillow not ideal though. Very good quality.”

Dear Allesandra, Many apologies for the delays on your order. Unfortunately due to covid19 some production and transport incurred delays. I am happy to hear that you are satisfied with the mattress. Thank you for your feedback! Your Una team

“Very comfortable. Easy to assemble and very efficient delivery. Many thanks”

“I ordered the mattress topper and have been very pleased with it. I received advice quickly via the online chat facility prior to purchase, which was great given that we were still in partial lockdown at the time, and was given a discount too. The order arrived quickly as promised (within 2 days).”

“Excellent delivery, good quality pillow, just a little to fat for me, but others love it.”

“Customer service excellent. My mattress topper was lovely - very good quality - unfortunately I found I am not good sleeping on something so giving and had to return it - the lady emailing me was helpful and Polite and quick to respond.”

“Comfortable mattress at competitive price.”

“Fantastic mattress. Only the topper gathers and creates a wrinkle that is uncomfortable and needs flattening all the time.

Fab customer service.”

“Good overall order experience and very happy with the mattress's quality and comfort.”

“Very comfortable pillows! My partner and I both really like the quality, design and variable amount of neck support. The certified organic materials just add additional peace of mind for us. We're really happy with our purchase.”

“Having recently returned from abroad and all my belongings "held captive" in storage I am in furnished rented accommodation on a very hard, solid mattress which is killing my back. I did some research online and came across Una. Being sceptical, I assumed the mattress topper I ordered would be returned within the 100 night trial, but, I can safely say that my back loves the topper and I am getting a good nights' sleep most nights, if not, it has nothing to do with the mattress... I am happy with my Una mattress topper.”

unamattress.co.uk is rated 4.54 based on 35 reviews