Una Mattress Reviews

Name: Una Mattress
Address: Am Langholz 10, Waldburg, Baden-Württemberg
Rating: 4.58

4.6 Rating 76 Reviews

91 %

of reviewers recommend Una Mattress

4.6

Based on 76 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat

About Una Mattress:

An organic mattress with individually adjustable firmness and comfort. That's the Una mattress™.
Fully organic certified made from organic natural latex foam, organic cotton and organic wool.

A premium 24cm tick mattress with medium, firm and soft layers that you can easily configure to set your perfect firmness

A mattress free from fossil fuel synthetic foams that off-gas. Free from polyester cover fabrics that don't breathe and shed micro-plastics into the environment.

A natural mattress and pillow that lasts as long as up to 4 synthetic foam mattresses.

A super comfy and genuinely eco and climate friendly mattress. That's Una.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a king size deluxe mattress on 13th Feb and it arrived 25th March, so a bit longer than the advertised 20 working days but not horrendously longer. I feel like Una Mattress could probably keep people updated with the status of their order a bit better, but I contacted Lucy via the web chat several times for updates and questions and have to say she was fantastic - very helpful and very responsive, every time! So excellent customer service. The mattress: I've had 3 nights on the mattress now and it is superb quality. Night one we went with the 'Firm, Soft, Medium' configuration and while comfortable, decided to switch it to 'Firm, Medium, Soft' for the next night and found that to be the sweet spot for us - we've both slept so well the last couple of nights! When putting the mattress together you can feel the quality manufacturing and materials and it really feels like a premium product. I'm conscious it's only been 3 nights, but I'm planning on fully testing every part of it over the next 97 nights to ensure it still lives up to my initial reaction! Since you can configure both sides of this king size mattress differently, I was concerned that we would be able to feel a 'join' in the middle of the mattress, but 3 nights in I can honestly say you can lie in the middle of it (right on top of the join) and you'd have no idea. So concerns totally allayed on that front. The mattress is springy, as you'd expect from latex but also soft and supportive at the same time, moulding around your shoulders and hips when side sleeping and supporting your lower back when sleeping on your back. The 'zones' really come into play here and do their job. All in all, very happy and a superb quality and super comfortable mattress that feels as though it will last a very long time. I won't be buying a sprung or memory foam mattress ever again if this thing is still as comfy in a few months' time, as it is now. As I mentioned, company communication/delivery updates etc. could improve somewhat but I didn't mind waiting an extra week or so for a quality product - especially given that things like customs clearances etc. are not in Una Mattress's control. I cannot fault Lucy and the customer service I've received at all - excellent all round!”

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“Love the concept of the Una mattress. So simple and well designed and love all the organic credentials. Have an Una mattress for both of my children. Unfortunately me and my husband found the mattress we bought for us too firm. We were offered an exchange to an extra soft layer, which was appreciated, but at additional delivery cost. Wasn't overly keen to pay extra for an already expensive mattress, so decided to return.”

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“Amazing soft materials and very comfortable mattress”

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“I bought 2 latex foam pillows because I was having family guests to stay: one has back and shoulder problems, the other has allergies. Both said that they slept really well!”

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“After lots of research looking for the perfect,safe to sleep on pillow,i settled on the una pillow.I have since bought a second for my son.Great pillows and love the fact you can adjust the height.Highly recommended”

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“We couldn't be happier with our Una mattress topper. We had recently purchased a firm mattress which turned out to be way too firm. Both my husband and I were waking up in pain and realized we needed a solution. Ever since receiving our mattress topper, we have been sleeping comfortably again. It not only saved our backs, but it saved us from immediately having to purchase another new mattress. However, the next mattress we purchase will certainly be from Una. Thank you!”

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“I'd & I'll recommend it to others. I like it very much.”

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“Staff very heldful and responsive. The mattress is amazing. Due to the possibilty to adjust the firmness it suits everyone.”

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“Ich habe noch das extra weich Update dazugenommen, super bequem und wirklich absolut schadstofffrei. Schlafe mit der neuen Matratze ausgezeichnet.”

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“I ordered 2 firm layers and now I have a very nice firm mattress, just as I like it. It was a bit fiddly to put it all together, but the people from the chat facility were very helpful. Mattress and shop highly recommended.”

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“I'm very pleased with my new mattress. My husband weighs 19 stone and I weigh 9 – the new mattress supports us both perfectly with no rolling for me. Also no trampoline effect for me when my husband decided to switch position! The latex seems to absorb the sound of his snoring somewhat! Very comfortable. Feels luxurious to lie on. Love it.”

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“Amazing comfort and quality”

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“Friendly and efficient service. Overall great experience!”

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“We ordered a pillow as I have long had problems with my neck and I read that your pillows are latex rather than feathers. Using the old fairy tale, Goldilocks, as a reference, many pillows were either too hard or too soft, and some, such as memory foam, were too hot! The Una pillow, once you have got used to it, is just right.”

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“The pillow is everything I hoped for. However the box was badly damaged and a corner of the pillow was dirty. Maybe review how you pack them.”

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Hi Alicia, thank you for taking the time to review us. I'm glad to hear you like the pillow and I'm sorry to hear the box got really damaged. We are of course happy to replace it and have emailed you also. All the best, Anja

“Very lackadaisical service I'm giving three stars because the mattress itself is comfortable and well made, but the customer service is very inadequate. I was told the mattress would arrive in 4 weeks so after 6 weeks I rang . It took numerous phone calls and chat conversations. Each time staff assured me the mattress would arrive soon. After more than 11 weeks wait it eventually arrived, but not all on the same day. Some of the packaging was overstuffed and burst. There were no directions about assembling the mattress and I had to search online for them. After all the delays the staff offered me a free pillow as compensation. That was 5 weeks ago, and surprise surprise, no pillow has arrived.”

Helpful Report

Thank you for taking your time to review us. I'm sorry you felt you received a below average service. We had a lot of obstacles with delays in our production which really affected your order. I can see it took a lot longer than usual. We changed our production site at the start of the year and this created a lot of unforeseen issues. Your pillow should be with you next week now as explained to you in our email. I'm glad to hear that you do like our mattress and you sleep well on it. That is very much at our heart. Best wishes, Anja and the Una Team.

“Great quality - very good and responsive service!”

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“I purchased the pillow which is well constructed and offers two support options and has good environmental credentials, however, I find it bunches too much due to being loose latex flakes and doesn't offer the solid support I personally need.”

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“I received a USED PRODUCT from Una! When I opened my order (order number UK36323) I was shocked to find numerous long black hair on both sides of the product. Apart from the hair it just did not look brand new. When I contacted Una about the issue, Nicole from their office ADMITTED that Una do re-sell their returned/used products!!! She said they sell their ‘refurbished’ products on ebay. I think this is outrageous so in the last 4 weeks I have checked couple of times on ebay and surprise….I could not find the item I returned. I’m pretty sure 1 month would have been long enough for them to put it on ebay but it is not the case. I’m pretty sure it will be or has been re-sold again as new. After they collected the product and after my ordeal I had to wait 3 weeks to get my refund. Throughout the whole refund process I haven’t received any form of notification or communicatiion either. Then when I asked, I had been told by Anja this is the standard lead time for the refunds. 2 weeks + 1 week depending on our bank. When I told her I find it too long for a refund she gave me a different explanation: the returned item got which delayed the process. Considering the fact that UNA is a small company as I was informed by Anja, it just seems to be very chaotic. Furthermore, I asked them for a link as I wanted to leave a review on their website, they sent me a review link. Once I sent the review I could not find it on their website. I had been told by Una it takes couple of days as it needs to be verified. After almost 2 weeks I asked them again and they frankly told me that my review won’t show on their website. Now I know why they mostly have 4 and 5 star reviews on their website. They simply select the good ones. Be aware!”

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“Very comfy mattress. Which reviewed it as very very soft, but I'd say it was only soft medium. Excellent to know we're not sleeping on any nasty chemicals. Easy to order and assemble. Definitely recommended.”

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Una Mattress is rated 4.6 based on 76 reviews