unamattress.co.uk Reviews

Name: unamattress.co.uk
Address: 1A Isetta Square, Brighton, East Sussex
Rating: 4.57

4.6 Rating 74 Reviews

91 %

of reviewers recommend unamattress.co.uk

4.6

Based on 74 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat

Visit Website

Location:

1A Isetta Square,
Brighton
East Sussex
BN1 4GQ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very lackadaisical service I'm giving three stars because the mattress itself is comfortable and well made, but the customer service is very inadequate. I was told the mattress would arrive in 4 weeks so after 6 weeks I rang . It took numerous phone calls and chat conversations. Each time staff assured me the mattress would arrive soon. After more than 11 weeks wait it eventually arrived, but not all on the same day. Some of the packaging was overstuffed and burst. There were no directions about assembling the mattress and I had to search online for them. After all the delays the staff offered me a free pillow as compensation. That was 5 weeks ago, and surprise surprise, no pillow has arrived.”

Helpful Report

Posted 11 months ago

Thank you for taking your time to review us. I'm sorry you felt you received a below average service. We had a lot of obstacles with delays in our production which really affected your order. I can see it took a lot longer than usual. We changed our production site at the start of the year and this created a lot of unforeseen issues. Your pillow should be with you next week now as explained to you in our email. I'm glad to hear that you do like our mattress and you sleep well on it. That is very much at our heart. Best wishes, Anja and the Una Team.

Posted 11 months ago

“The 160cm double mattress comes in two half of 80cm with a light and thin connecting layer on top. The cover is not tight enough to hold both sides tightly and the system doesn't work very well unless the bed frame is deep enough to keep all of the layers in place. The fact that each latex piece is heavy as well as moves, adds extra difficulties to making the bed. The connecting top layer is too thin to compensate for the space between the sides as a result of all the layers not staying in place. In principle this mattress should work well but in practice it doesn't because latex plus graphite ( the "natural" fire retardant used in latex) makes everything so so heavy, difficult to align inside the cover and the cover itself doesn't keep the various sections tightly snugged. As a mainly front sleeper I would say that is is also slightly too soft despite the fact that is says on the website that it can be made into a firm mattress it doesn't really”

Helpful Report

Posted 2 years ago

Hi there, Sorry to hear the cover seemed loose. The cover has extra strong sides to keep the adjustable layers nicely in place so we'd love to offer you a replacement cover as it seems its size was not quite perfectly sewn. And we also offer an easy and almost free firmness upgrade in case you would like it extra firm. Best wishes, Alex

Posted 1 year ago

“Much nicer than a memory foam mattress, but still a little firmer than my preference, even at the softest configuration. Strangely, the layered pads varied in length by up 20 cm. I decided to return the mattress and that's the part I was least happy with. The pads arrive vacuum-packed and machine-rolled with hardly any space to spare, but you're required to repack them into the same boxes, which was near impossible.”

Helpful Report

Posted 2 years ago

Thanks for your feedback. All organic foam layers are the same length as they are made in steel moulds. the natural latex layers are sometimes pulled too much or not fully between the other layers when unrolling the layers into the cover making one layer seem longer than the other so you may have missed that. We do not vacuum the layers only remove the excess air but yes you are correct that it does require a bit of effort to roll and re-insert the layers into the box but that is then also the only effort required of customers who wish to return and takes around 20 minutes. The 100 night satisfaction guarantee the delivery and the return are all organised for you. All the best, Your Una team.

Posted 2 years ago

unamattress.co.uk is rated 4.6 based on 74 reviews