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unamattress.co.uk Reviews

4.6 Rating 74 Reviews

91 %

of reviewers recommend unamattress.co.uk

Company Reviews

Product Reviews

4.6

Based on 74 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat

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Location:

1A Isetta Square,
Brighton
East Sussex
BN1 4GQ

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Anonymous

Anonymous // 01/01/2019

Filter: None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love the concept of the Una mattress. So simple and well designed and love all the organic credentials. Have an Una mattress for both of my children. Unfortunately me and my husband found the mattress we bought for us too firm. We were offered an exchange to an extra soft layer, which was appreciated, but at additional delivery cost. Wasn't overly keen to pay extra for an already expensive mattress, so decided to return.”

Posted 2 months ago

“Amazing soft materials and very comfortable mattress”

Posted 3 months ago

“After lots of research looking for the perfect,safe to sleep on pillow,i settled on the una pillow.I have since bought a second for my son.Great pillows and love the fact you can adjust the height.Highly recommended”

Posted 4 months ago

“We couldn't be happier with our Una mattress topper. We had recently purchased a firm mattress which turned out to be way too firm. Both my husband and I were waking up in pain and realized we needed a solution. Ever since receiving our mattress topper, we have been sleeping comfortably again. It not only saved our backs, but it saved us from immediately having to purchase another new mattress. However, the next mattress we purchase will certainly be from Una. Thank you!”

Posted 5 months ago

“I'd & I'll recommend it to others. I like it very much.”

Posted 5 months ago

“Staff very heldful and responsive. The mattress is amazing. Due to the possibilty to adjust the firmness it suits everyone.”

Posted 6 months ago

“Ich habe noch das extra weich Update dazugenommen, super bequem und wirklich absolut schadstofffrei. Schlafe mit der neuen Matratze ausgezeichnet.”

Posted 7 months ago

“I ordered 2 firm layers and now I have a very nice firm mattress, just as I like it. It was a bit fiddly to put it all together, but the people from the chat facility were very helpful. Mattress and shop highly recommended.”

Posted 8 months ago

“I'm very pleased with my new mattress. My husband weighs 19 stone and I weigh 9 – the new mattress supports us both perfectly with no rolling for me. Also no trampoline effect for me when my husband decided to switch position! The latex seems to absorb the sound of his snoring somewhat! Very comfortable. Feels luxurious to lie on. Love it.”

Posted 9 months ago

“Amazing comfort and quality”

Posted 10 months ago

“Friendly and efficient service. Overall great experience!”

Posted 10 months ago

“We ordered a pillow as I have long had problems with my neck and I read that your pillows are latex rather than feathers. Using the old fairy tale, Goldilocks, as a reference, many pillows were either too hard or too soft, and some, such as memory foam, were too hot! The Una pillow, once you have got used to it, is just right.”

Posted 10 months ago

“The pillow is everything I hoped for. However the box was badly damaged and a corner of the pillow was dirty. Maybe review how you pack them.”

Posted 11 months ago

Hi Alicia, thank you for taking the time to review us. I'm glad to hear you like the pillow and I'm sorry to hear the box got really damaged. We are of course happy to replace it and have emailed you also. All the best, Anja

Posted 11 months ago

“Very lackadaisical service I'm giving three stars because the mattress itself is comfortable and well made, but the customer service is very inadequate. I was told the mattress would arrive in 4 weeks so after 6 weeks I rang . It took numerous phone calls and chat conversations. Each time staff assured me the mattress would arrive soon. After more than 11 weeks wait it eventually arrived, but not all on the same day. Some of the packaging was overstuffed and burst. There were no directions about assembling the mattress and I had to search online for them. After all the delays the staff offered me a free pillow as compensation. That was 5 weeks ago, and surprise surprise, no pillow has arrived.”

Posted 11 months ago

Thank you for taking your time to review us. I'm sorry you felt you received a below average service. We had a lot of obstacles with delays in our production which really affected your order. I can see it took a lot longer than usual. We changed our production site at the start of the year and this created a lot of unforeseen issues. Your pillow should be with you next week now as explained to you in our email. I'm glad to hear that you do like our mattress and you sleep well on it. That is very much at our heart. Best wishes, Anja and the Una Team.

Posted 11 months ago

“Great quality - very good and responsive service!”

Posted 1 year ago

“I purchased the pillow which is well constructed and offers two support options and has good environmental credentials, however, I find it bunches too much due to being loose latex flakes and doesn't offer the solid support I personally need.”

Posted 1 year ago

“I received a USED PRODUCT from Una! When I opened my order (order number UK36323) I was shocked to find numerous long black hair on both sides of the product. Apart from the hair it just did not look brand new. When I contacted Una about the issue, Nicole from their office ADMITTED that Una do re-sell their returned/used products!!! She said they sell their ‘refurbished’ products on ebay. I think this is outrageous so in the last 4 weeks I have checked couple of times on ebay and surprise….I could not find the item I returned. I’m pretty sure 1 month would have been long enough for them to put it on ebay but it is not the case. I’m pretty sure it will be or has been re-sold again as new. After they collected the product and after my ordeal I had to wait 3 weeks to get my refund. Throughout the whole refund process I haven’t received any form of notification or communicatiion either. Then when I asked, I had been told by Anja this is the standard lead time for the refunds. 2 weeks + 1 week depending on our bank. When I told her I find it too long for a refund she gave me a different explanation: the returned item got which delayed the process. Considering the fact that UNA is a small company as I was informed by Anja, it just seems to be very chaotic. Furthermore, I asked them for a link as I wanted to leave a review on their website, they sent me a review link. Once I sent the review I could not find it on their website. I had been told by Una it takes couple of days as it needs to be verified. After almost 2 weeks I asked them again and they frankly told me that my review won’t show on their website. Now I know why they mostly have 4 and 5 star reviews on their website. They simply select the good ones. Be aware!”

Posted 1 year ago

“Very comfy mattress. Which reviewed it as very very soft, but I'd say it was only soft medium. Excellent to know we're not sleeping on any nasty chemicals. Easy to order and assemble. Definitely recommended.”

Posted 1 year ago

“The 160cm double mattress comes in two half of 80cm with a light and thin connecting layer on top. The cover is not tight enough to hold both sides tightly and the system doesn't work very well unless the bed frame is deep enough to keep all of the layers in place. The fact that each latex piece is heavy as well as moves, adds extra difficulties to making the bed. The connecting top layer is too thin to compensate for the space between the sides as a result of all the layers not staying in place. In principle this mattress should work well but in practice it doesn't because latex plus graphite ( the "natural" fire retardant used in latex) makes everything so so heavy, difficult to align inside the cover and the cover itself doesn't keep the various sections tightly snugged. As a mainly front sleeper I would say that is is also slightly too soft despite the fact that is says on the website that it can be made into a firm mattress it doesn't really”

Posted 2 years ago

Hi there, Sorry to hear the cover seemed loose. The cover has extra strong sides to keep the adjustable layers nicely in place so we'd love to offer you a replacement cover as it seems its size was not quite perfectly sewn. And we also offer an easy and almost free firmness upgrade in case you would like it extra firm. Best wishes, Alex

Posted 1 year ago

“Love the mattress. Comfortable and supportive, just wonderful. Knowing that it is organic and responsibly sourced makes it even better. Happy to recommend it.”

Posted 2 years ago

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unamattress.co.uk is rated 4.6 based on 74 reviews