Richard
DO NOT ORDER FROM UNDER ARMOUR !!!!. I made an order that was delivered on the 27th November with an item missing. I immediately contacted customer support and was asked to provide photos of the packaging which I did. They told me they would investigate and respond to me. We are now at 23 DAYS LATER and NO RESPONSE from UA. The telephone number just has a message saying there is nobody available to help. I have contacted them via a messaging chat many times only to be told that they are still investigating the matter and they can give me no timescales as to when this be resolved. I should therefore wait indefinitely to hear from UA !?!?!?!?! This is an absolutely disgusting way to treat a customer. The way this should be handled is that you refund my money then Investigate as to who is stealing items at your distribution centre. NOT make me wait indefinitely to receive my money. I have spent thousands over the years with UA but I will NEVER buy another item from them. This is basically THEFT/FRAUD I paid for an item that was not delivered and the company still have not resolved the situation. I am now certain I will never get this issue resolved.
4 months ago
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Under Armour has a 1.6 average rating from 258 reviews

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Alice, Customer Support

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