Under Armour Reviews

Name: Under Armour
Rating: 1.64

1.6 Rating 279 Reviews

15 %

of reviewers recommend Under Armour

Company Reviews

Questions

Metrics

1.6

Based on 279 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Under Armour made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Under Armour 1 star review on 20th March 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“With the help of UA assistant I made a return and exchange of two items in one return order (it is not possible to make both return/exchange on one order on the website). After long investigation which lasted about two months I was told that they received only one item and the money for the returned item would not be returned. It is a pity that such a large company as Under Armour destroys its reputation due to its own mistake. The case of investigation in which I was involved and which ended in “sorry, mam, we couldn’t find it” costed ~150aed.”

Helpful Report

Posted 2 weeks ago

“Under Armour was top in my book. Not sure what is going on ..Honestly I think Kevin Plant the CEO has to step down. The customer service department is totally lost. The supervisor in customer service lie to the customer. I have had a instock order placed three times it was never shipped. Customer service or the supervisors have zereo clue what is going on. They want to blame UPS, when UPS does not even have the package. Customer service should be revamped. They say calls are re corded to improve customer service. A other lie. Sad such a great company is falling apart.”

Helpful Report

Posted 4 weeks ago

“I visited Arundel Mills and a young man by the name Zafron waited on me and his mannerisms was great and the way he help I really really appreciate him yall need more workers like him this young man was the best🙌🙌🙌🙌🙌”

Helpful Report

Posted 1 month ago

“drew to a close, the Austro- Under Armour Cust'Om'er -Se'rvice (𝟴𝗢𝟱)-𝟰𝟭𝗢𝟱𝟲𝗢𝗢 Under Armour -P'HO Ne" NUM-BER' (𝟴𝗢𝟱)-𝟰𝟭𝗢𝟱𝟲𝗢𝗢 Hungarian Empire began to break apart, and local committees began assuming responsibility for administration from the central government. In October , the self-proclaimed National Council of Slovenes, Croats and Serbs was established in Zagreb, and later that month there were discussions between the Austro-Hungarian Navy and representatives of the National Council regarding the future of the Austro-Hungarian fleet.”

Helpful Report

Posted 1 month ago

“Used to produce high-quality gear—durable, comfortable, good fit, high performance. Unfortunately, their products have declined markedly over the years—cheap materials, poor design (extremely poor), insufficient inventory. Men’s training t-shirts used to be made for men who knew their way around a gym; now they’re made for metrosexuals named Bruce and Tyler. If I do happen to find a product that I like, it’s no longer available when I attempt to reorder months later. I don’t know what the hell happened, but the speed and magnitude of the decline is remarkable.”

Helpful Report

Posted 1 month ago

“Beginning as an alliance of underarmour'cus t O mer Ser; v i ce 8O5*41O8 [56OO.;Whigs, free trade–supporting Peelites, and reformist Radicals in the 1850s, by the end of the 19th century, it had formed four governments under William Gladstone. Despite being divided over the issue of Irish Home Rule, the party returned to government in 1905 and won a landslide victory in the 1906 general election. Under prime ministers Henry Campbell-Bannerman”

Helpful Report

Posted 2 months ago

“Very bad experience the quality is not good I bought a shoes and it got damaged just after two times I wear them. I asked their customer service and they said there is nothing they can do. Better go nike”

Helpful Report

Posted 3 months ago

“The bill had been introduced by Herbert underarmour;'cus t O mer Ser; v i ce 8O5*3O8O [OO4O.;Morrison, who was Transport Minister in the Labour Government until . Because the legislation was a hybrid bill it had been possible to allow it to 'roll over' into the new parliament under the incoming National Government. The new government, although dominated by Conservatives, decided to continue with the bill, with no serious changes, despite its extensive transfer of private undertakings into the public sector.”

Helpful Report

Posted 4 months ago

“We purchased UA shoes for my daughter for volleyball this year. She has always wore Nike, but decided to give UA a try. This was a huge mistake! Sports require that shoes be washed, which has not been a problem in the past with Nikes. The first time that I washed the UA shoes the insoles fell out and have never stayed in the shoe again without rolling up. Prior to washing, they had also developed a hole where one of her toes sits that went completely through the insole. The shoe remains in decent condition but the insoles are very poorly constructed. Also, under the insoles appears poor quality. We have never had this experience with any other shoe, including cheaper play shoes that I have bought in the past. We have learned our lesson with UA shoes.”

Helpful Report

Posted 4 months ago

“I recently purchased a pair of shoes from the Under Armour outlet store in Portsmouth. When I got home and checked online, I found the same shoes available at half the price in other stores in London. I called the Portsmouth store, and they advised me that I could get a refund at other outlet stores in London. However, my intention was not to get a refund but to request a price match. I feel deceived for assuming that an outlet store would offer reasonable prices. I visited the O2 store to request a price match and explain my situation. Unfortunately, I encountered the worst customer service. The manager was extremely unfriendly and kept insisting that she couldn't process a refund without the original shoe box. Despite my efforts to explain that I wasn't seeking a refund but a price match, they refused to address my request simply because I didn't have the box. My main concern was having the price match considered, not getting a refund. I'm very disappointed with the service. For such a reputable brand, losing a customer over a simple box is unacceptable. I won't be purchasing from Under Armour again due to this poor experience.”

Helpful Report

Posted 5 months ago

“The worst return policy! This is the last time that I will do any business with under armour. After returning the shoes the following day, having only worn them to feel how they fit, the return was rejected. How can they be 'worn' when I didn't even have them in my possession for a full day.”

Helpful Report

Posted 5 months ago

“Best product I have ever wore under armour Best shoe I have ever ❤️ wore my comfortable shoe I have ever ❤️ wore under armour is the standard keep up the greatness”

Helpful Report

Posted 5 months ago

“I made a purchase today, Sunday, from a Prague store, Novy Smichov. I wish I hadn’t ! The girl ‘serving’ me had an appalling attitude .. dismissive, rude. As a business owner myself I would have sacked her.. we were a total inconvenience trying spend our € in your store ! The other staff were not better.”

Helpful Report

Posted 5 months ago

“No accountability when it comes to brand. A couple of fake websites ripping people off. Under Armour has no structure in place to assist people or take action to protect the brand name.”

Helpful Report

Posted 5 months ago

“Oh my gosh I prayed that this tracksuit would fit!!!!!!!! Omg perfect for fit of pants and jacket perfect!! I am so excited! I’ve tried a very long time to find this matching set and nothing fit right. This set fit perfect! I’m glad I purchased four different colors. I am so so pleased!!!!!!!!”

Helpful Report

Posted 6 months ago

“The lady who is working today(03 June), is not at all giving proper attention to customers. And her behavior is too bad.”

Helpful Report

Posted 6 months ago

“I got an Oakley backpack at the airport that I didn’t really need and without thinking I sent it back to under armour. They said too back it’s not our product we can’t send it back. Out $150. They can’t just have the decency to be like honest mistake take it back. Never will I buy from this company.”

Helpful Report

Posted 6 months ago

“Under Armour processed a large order only to reject it 4 days later with no reason. UA said they would re-process my order but all the items had risen in price and the difference was nearly $100. I was told that I would have to pay the new prices - Basically, they would not honor the original order. This is REALLY POOR from such a large company and I no longer buy from them now.”

Helpful Report

Posted 6 months ago

“On February 26, 2024 I purchased Under Armor tennis shoes. They lasted all of 3 month developed a hole in toe due to improper stitching threats on toe came out. I contact Amazon who refereed me to Under Armour. They ask for proof of purchase, photograph of defect, etc which I send twice. They denied claim told me to contact Amazon. Neither Amazon nor Under Armour cared and more or less told me sorry. Tennis shoes of this value almost $70.00 should last more than 3 months not wearing each day. There shoes are imported from Vietnam (Cheap Labor) and that is what you now get cheap shoes with defects . They could care less about their customers. I will never buy an Under Armour product again. I have had 4 pair of these shoes two had issues with hole in toe but were older so did not complain use as garden shoes. Will file a complaint with Consumer Protection Agency but don't expect much from anyone.”

Helpful Report

Posted 6 months ago

“I've had these boots 5 months , already falling apart and soles are worn and uncomfortable, horrible boot ! Don't waste your money”

Helpful Report

Posted 6 months ago

Under Armour is rated 1.6 based on 279 reviews