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Under Armour Reviews

1.6 Rating 270 Reviews

14 %

of reviewers recommend Under Armour

Company Reviews

1.6

Based on 270 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Under Armour 1 star review on 20th March 2024

Under Armour 1 star review on 20th March 2024

Under Armour 5 star review on 10th May 2023

Under Armour 1 star review on 19th December 2022

Under Armour 1 star review on 19th December 2022

Under Armour 1 star review on 29th July 2022

Under Armour 1 star review on 29th July 2022

16

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recently purchased a pair of shoes from the Under Armour outlet store in Portsmouth. When I got home and checked online, I found the same shoes available at half the price in other stores in London. I called the Portsmouth store, and they advised me that I could get a refund at other outlet stores in London. However, my intention was not to get a refund but to request a price match. I feel deceived for assuming that an outlet store would offer reasonable prices. I visited the O2 store to request a price match and explain my situation. Unfortunately, I encountered the worst customer service. The manager was extremely unfriendly and kept insisting that she couldn't process a refund without the original shoe box. Despite my efforts to explain that I wasn't seeking a refund but a price match, they refused to address my request simply because I didn't have the box. My main concern was having the price match considered, not getting a refund. I'm very disappointed with the service. For such a reputable brand, losing a customer over a simple box is unacceptable. I won't be purchasing from Under Armour again due to this poor experience.”

Posted 2 weeks ago

“The worst return policy! This is the last time that I will do any business with under armour. After returning the shoes the following day, having only worn them to feel how they fit, the return was rejected. How can they be 'worn' when I didn't even have them in my possession for a full day.”

Posted 3 weeks ago

“Best product I have ever wore under armour Best shoe I have ever ❤️ wore my comfortable shoe I have ever ❤️ wore under armour is the standard keep up the greatness”

Posted 3 weeks ago

“I made a purchase today, Sunday, from a Prague store, Novy Smichov. I wish I hadn’t ! The girl ‘serving’ me had an appalling attitude .. dismissive, rude. As a business owner myself I would have sacked her.. we were a total inconvenience trying spend our € in your store ! The other staff were not better.”

Posted 3 weeks ago

“No accountability when it comes to brand. A couple of fake websites ripping people off. Under Armour has no structure in place to assist people or take action to protect the brand name.”

Posted 1 month ago

“Oh my gosh I prayed that this tracksuit would fit!!!!!!!! Omg perfect for fit of pants and jacket perfect!! I am so excited! I’ve tried a very long time to find this matching set and nothing fit right. This set fit perfect! I’m glad I purchased four different colors. I am so so pleased!!!!!!!!”

Posted 1 month ago

“The lady who is working today(03 June), is not at all giving proper attention to customers. And her behavior is too bad.”

Posted 1 month ago

“I got an Oakley backpack at the airport that I didn’t really need and without thinking I sent it back to under armour. They said too back it’s not our product we can’t send it back. Out $150. They can’t just have the decency to be like honest mistake take it back. Never will I buy from this company.”

Posted 1 month ago

“Under Armour processed a large order only to reject it 4 days later with no reason. UA said they would re-process my order but all the items had risen in price and the difference was nearly $100. I was told that I would have to pay the new prices - Basically, they would not honor the original order. This is REALLY POOR from such a large company and I no longer buy from them now.”

Posted 1 month ago

“On February 26, 2024 I purchased Under Armor tennis shoes. They lasted all of 3 month developed a hole in toe due to improper stitching threats on toe came out. I contact Amazon who refereed me to Under Armour. They ask for proof of purchase, photograph of defect, etc which I send twice. They denied claim told me to contact Amazon. Neither Amazon nor Under Armour cared and more or less told me sorry. Tennis shoes of this value almost $70.00 should last more than 3 months not wearing each day. There shoes are imported from Vietnam (Cheap Labor) and that is what you now get cheap shoes with defects . They could care less about their customers. I will never buy an Under Armour product again. I have had 4 pair of these shoes two had issues with hole in toe but were older so did not complain use as garden shoes. Will file a complaint with Consumer Protection Agency but don't expect much from anyone.”

Posted 2 months ago

“I've had these boots 5 months , already falling apart and soles are worn and uncomfortable, horrible boot ! Don't waste your money”

Posted 2 months ago

“If you want to feel invisible stand in the checkout line at Arundel Mills”

Posted 2 months ago

“I’ve orderes black shoes but inreturn i received white shoes it is my first order and worst experience i ever had . Very worse to say this but guys literally made my day stupid . I need refund or rewards points of half price atleast. I also received the folded shoes with no proper quality.”

Posted 2 months ago

“We called the customer support during our business class to inquire about their business strategy but instead of helping out students who are searching for knowledge we were rudely ignored and hung up on. That really destroyed my image of the brand and I will definitely not rely on the customer service again”

Posted 3 months ago

“The top is fine, however the returns system for Under Armour UK is not up to scratch. I wanted to return the top as it wasn’t quite the right fit. There is only one option for courier return FedEx. The FedEx page to see return retailers was down for over a day and then intermittently worked. I finally had a list of retailers, the first said they don’t take returns. The second said the return label did not register so they couldn’t take the parcel. I contacted Under Armour for an alternative return method as I live in the countryside and cannot keep driving 5 miles to check each return retailer. They said there was no alternative and just gave me the list of retailers to return to for FedEx. This is not good enough, I’m stuck with an item I don’t want. You need to offer more courier return options.”

Posted 3 months ago

“First time to buy ua online. Delivery was scheduled for 4/8 then changed to 4/10 then 4/11 now 4/12. Never again”

Posted 3 months ago

“Ordered on website 19 march today 6th April till now not received the goods. Called call canter more than 10 times completely useless stuff every one is saying we will solve the issue but not .highly recommend to Don’t buy from under armour website at all . Very very poor customer service.”

Posted 3 months ago

“Got as a gift and it lasted about 60 days after receiving. My last bag was a DC draw string that I've had for over 10 years. I got this as a gift and to say me and the person who gave it to me are disappointed is an understatement. Talked to customer service and they said the best they can do is 25% off my next UA product. I'm probably not gonna use that as I don't plan on buying under armour again.”

Under Armour 1 star review on 20th March 2024

Under Armour 1 star review on 20th March 2024

Posted 4 months ago

“Shocking company I urge you to AVOID at all costs ,wrong items sent them do not refund returns so you'll pay for goods you return customer is non existent worst company I've ever dealt with AVOID”

Posted 4 months ago

“Used to buy UA but it now seems they have gone WOKE. Not a single white women modeling their SUPPORT BRAS. I am a white petite women with large breast and can't find a single white women advertising support of lg girls. TERRIBLE ADVERTISING PROMOTING BLACK NARRATIVE!!!! Don't buy from this company.”

Posted 4 months ago

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Under Armour is rated 1.6 based on 270 reviews