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Under Armour Reviews

1.6 Rating 258 Reviews

14 %

of reviewers recommend Under Armour

Company Reviews

1.6

Based on 258 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Under Armour 1 star review on 20th March 2024

Under Armour 1 star review on 20th March 2024

Under Armour 5 star review on 10th May 2023

Under Armour 1 star review on 19th December 2022

Under Armour 1 star review on 19th December 2022

Under Armour 1 star review on 29th July 2022

Under Armour 1 star review on 29th July 2022

16

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have no problem with your item quality, but I have a problem with your customer services for instance last week I have an order which must be delivered on a specific day, but the carrier has changed and reschedule delivery day more than once. I chatted with the customer service center online hope they will solve my problem by either expedite the delivery process or refund, but the agent I was talking to who name Amy G just told me we can't refund you without explaining to me why finishing the chat window by having a nice day and disconnected the chat from her end. Excuse me, what type of customer service is this leaving your customer at loose end with no answer, also not committed to the delivery date as stated on your website. I am very disappointed and will no longer do business with you guys and will not recommend your service to anyone I know.”

Posted 2 years ago

“Absolutely terrible!!! I ordered clothes for my race 2.5 weeks and it still in transit because they used the cheapest economy basic shipment method. I called and first representative put me on hold for 20 min to check without even asking order number and second representative just keep saying things I already know and absolutely not trying to help me to get clothes for my race in two days !!”

Posted 2 years ago

“Done with under armor due to using non resilient fabric on your running shoes. Holes appear with marginal contact with anything.”

Posted 2 years ago

“Ordered shoes after two weeks I called and was told they were out of stock. I would have hoped they would have told me this when I ordered instead of accepting the order and charging my PayPal account.The lady I called was rude and not helpful!”

Posted 2 years ago

“The UA shirts I bought a few weeks ago at $39.99 are only worth a $20 purchase. They remind me of the shirts that I bought at Costco whatever brand that was. I have washed and worn them ONLY twice and the sleeves are shrinking up towards the shoulder which looks ridiculous. I do not have an unusual body, I have a 44 chest and I purposely bought an extra large so I'd have some more room. The shirt tail has stayed the same maybe shrunk a little bit but the sleeves are very disappointing and I don't even want to wear them anymore. ALL MY OTHER POLYESTER GOLF SHIRTS BY GREG NORMAN ETC. DO NOT SHRINK. I'VE HAD THEM THREE TO FIVE YEARS SOME SEVEN EIGHT YEARS STILL WEAR THEM AND DO NOT SHRINK. I DON'T BELIEVE IN WASHING YOUR SHIRT AND HANGING IT UP. I BELIEVE YOU HAVE TO DRY THEM SO THEY FLUFF UP AND NOT WRINKLE. PUTTING THEM ON A LOW HEAT IN THE DRYER SHOULD NOT SHRINK THEM. I WILL NOT BUY ANY MORE SHIRTS FROM UA.”

Posted 3 years ago

“Defective face mask reported two months ago. Two emails with photo ignored. Finally called and was told a replacement would be sent. Nada. Called again on April 23. Told would be sent and would arrive on April 27. Still waiting. Another call today got same response: A replacement will be sent. (Yeah, right.)”

Posted 3 years ago

“Under Armour=A bunch of thieves! No response when it comes to refunds. Finally when they do reply, they beat around the bush to try to get away with not needing to help by hoping that the customer will firget about it. Under Armour does not know the basic sales rule- Be nice and cortious to clients! Shame on you! Terrible service!”

Posted 3 years ago

“Customer service is horrible. You request to speak with a Supervisor and you either get Hung Up on or they tell you the supervisor is going to tell you the same thing i'm going too as if they with in the White House or something. Disappointing. Back to NIKE i go”

Posted 3 years ago

“I bought some Under Armour socks and all I can say if you like non stop lint they are for you. Worst socks I ever bought.”

Posted 3 years ago

“While the sports shoes were comfortable, disappointingly both soles exhibited severe cracking - clearly poor quality material. I have twice contacted the company for comment but have not received any response. I can see why UA is incurring major losses and rapidly declining sales.”

Under Armour 1 star review on 26th March 2021

Posted 3 years ago

“Cheep and Customer service is horrible”

Posted 3 years ago

“One month later, still waiting for my order 🙃 with these negative reviews I'm very anxious”

Posted 3 years ago

“Worst online order experience of any company I have ever dealt with”

Posted 3 years ago

“I purchased 8 face masks in two sizes. No where on the main page or at check out did UA state they were not returnable. UA's return policy description, which I checked before ordering, stated that returns and exchanges are FREE - no exceptions were noted. Upon trying to return, website stated they were not returnable (except for one type of mask). I just spoke with a customer service rep, Albert Hallado. He reiterated the company's policies, but I stated I would dispute with American Express. He put me on hold and came back stating that UA would refund my money for those I wished to return, but that I could not physically return them ... WOW. I said, "That's not fair to the company. I didn't even open some of them once I knew my size." Albert suggested I donate them. GREAT CUSTOMER SERVICE! Thank you Albert for being a great customer advocate.”

Posted 3 years ago

“If I could give Under Armour negative Stars, I would. This company is amazing at the inability to deal with their client. Let me tell you a story about my experience. I purchased merchandise online form Under Armour. Items did not work out, so they were returned. I received an email from UA verifying they received the merchandise. Letting me know they will refund my money. Two weeks later no refund, so I follow up with them. 2 days later they charge my card again for the merchandise I returned, stating they did not receive my returned items. Now I have paid twice for items that have been returns. Every time I contact their customer service, I somehow get disconnected. So I have decided to dispute the charges through my credit card as UA is nonresponsive to calls or emails. Run, Run away from UA in a better shoe or product. Good luck to you. Do not become a Sucker Like Me!!!”

Posted 3 years ago

“I thought it was just me. Now after reading all these other reviews it most definitely one of many. I had great experience with Puma customer service. Even though I love UA products I am donating them I cannot support a company with dodgy business practices. The calls are routed overseas and the agents get paid peanuts and don't give a rat's behind about this company and their customers.”

Posted 3 years ago

“customer service is not fast and active and not knowledgable.as much as they charge for the product. they are not polite and not willing to help.”

Posted 3 years ago

“Under Armour became the worst business worldwide, rated as the worst Quality products , worst customer service ( they have no english speakers associates ) and the worst shipping policy ever .... UA, is an insult to the American business ( actually , i doubt if they have anything american in their business ).”

Posted 3 years ago

“Slowest postage in the world . Ordered a week ago and still processing order. When I asked for the phone number of the under armour store about an hour away to see if they had the product I ordered under armour said they don't have a phone..get with the times”

Posted 3 years ago

“This company sucks. They do not honor their orders and will cancel them if you buy something on sale. What kind of brand does this. I hope they go out of business for this shady practices.”

Posted 3 years ago

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Under Armour is rated 1.6 based on 258 reviews