Under Armour Reviews

Name: Under Armour
Rating: 1.74

1.7 Rating 296 Reviews

17 %

of reviewers recommend Under Armour

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Metrics

1.7

Based on 296 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Under Armour 5 star review on 5th May 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely shocking service - And cannot review on their website as they remove any negative reviews -”

Helpful Report

Posted 1 month ago

“I purchased some items and sent them to my virtual address in Miami, and they canceled the order because it is not a physical address. This is ridiculous I bought a lot of stuff around different stores and is the first time that I have issues placing an online order. If you need to do it, think to buy in another place.”

Helpful Report

Posted 1 month ago

“terrible service, shipped me the wrong shoes and did not take it back. i will never shop from them”

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Posted 2 months ago

“Order was left processing for two weeks and then when I reached out they said it was out of stock and they cancelled it. No email, no notification, nothing. Don't order from this awful company.”

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Posted 3 months ago

“We just bought these pants 2 months ago, and it is unbelievable that they are already damaged. I am so disappointed; I thought they had good quality items.”

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Posted 4 months ago

“you deserve a ZERO!!!! Sunglasses suck! do not buy them. made in china!!!! they break. under armour has joined the rip customers off club. they have crappy crappy customer service!!!”

Helpful Report

Posted 4 months ago

“With the help of UA assistant I made a return and exchange of two items in one return order (it is not possible to make both return/exchange on one order on the website). After long investigation which lasted about two months I was told that they received only one item and the money for the returned item would not be returned. It is a pity that such a large company as Under Armour destroys its reputation due to its own mistake. The case of investigation in which I was involved and which ended in “sorry, mam, we couldn’t find it” costed ~150aed.”

Helpful Report

Posted 5 months ago

“Under Armour was top in my book. Not sure what is going on ..Honestly I think Kevin Plant the CEO has to step down. The customer service department is totally lost. The supervisor in customer service lie to the customer. I have had a instock order placed three times it was never shipped. Customer service or the supervisors have zereo clue what is going on. They want to blame UPS, when UPS does not even have the package. Customer service should be revamped. They say calls are re corded to improve customer service. A other lie. Sad such a great company is falling apart.”

Helpful Report

Posted 6 months ago

“Used to produce high-quality gear—durable, comfortable, good fit, high performance. Unfortunately, their products have declined markedly over the years—cheap materials, poor design (extremely poor), insufficient inventory. Men’s training t-shirts used to be made for men who knew their way around a gym; now they’re made for metrosexuals named Bruce and Tyler. If I do happen to find a product that I like, it’s no longer available when I attempt to reorder months later. I don’t know what the hell happened, but the speed and magnitude of the decline is remarkable.”

Helpful Report

Posted 7 months ago

“Very bad experience the quality is not good I bought a shoes and it got damaged just after two times I wear them. I asked their customer service and they said there is nothing they can do. Better go nike”

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Posted 8 months ago

“We purchased UA shoes for my daughter for volleyball this year. She has always wore Nike, but decided to give UA a try. This was a huge mistake! Sports require that shoes be washed, which has not been a problem in the past with Nikes. The first time that I washed the UA shoes the insoles fell out and have never stayed in the shoe again without rolling up. Prior to washing, they had also developed a hole where one of her toes sits that went completely through the insole. The shoe remains in decent condition but the insoles are very poorly constructed. Also, under the insoles appears poor quality. We have never had this experience with any other shoe, including cheaper play shoes that I have bought in the past. We have learned our lesson with UA shoes.”

Helpful Report

Posted 9 months ago

“I recently purchased a pair of shoes from the Under Armour outlet store in Portsmouth. When I got home and checked online, I found the same shoes available at half the price in other stores in London. I called the Portsmouth store, and they advised me that I could get a refund at other outlet stores in London. However, my intention was not to get a refund but to request a price match. I feel deceived for assuming that an outlet store would offer reasonable prices. I visited the O2 store to request a price match and explain my situation. Unfortunately, I encountered the worst customer service. The manager was extremely unfriendly and kept insisting that she couldn't process a refund without the original shoe box. Despite my efforts to explain that I wasn't seeking a refund but a price match, they refused to address my request simply because I didn't have the box. My main concern was having the price match considered, not getting a refund. I'm very disappointed with the service. For such a reputable brand, losing a customer over a simple box is unacceptable. I won't be purchasing from Under Armour again due to this poor experience.”

Helpful Report

Posted 10 months ago

“The worst return policy! This is the last time that I will do any business with under armour. After returning the shoes the following day, having only worn them to feel how they fit, the return was rejected. How can they be 'worn' when I didn't even have them in my possession for a full day.”

Helpful Report

Posted 10 months ago

“I made a purchase today, Sunday, from a Prague store, Novy Smichov. I wish I hadn’t ! The girl ‘serving’ me had an appalling attitude .. dismissive, rude. As a business owner myself I would have sacked her.. we were a total inconvenience trying spend our € in your store ! The other staff were not better.”

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Posted 10 months ago

“No accountability when it comes to brand. A couple of fake websites ripping people off. Under Armour has no structure in place to assist people or take action to protect the brand name.”

Helpful Report

Posted 11 months ago

“The lady who is working today(03 June), is not at all giving proper attention to customers. And her behavior is too bad.”

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Posted 11 months ago

“I got an Oakley backpack at the airport that I didn’t really need and without thinking I sent it back to under armour. They said too back it’s not our product we can’t send it back. Out $150. They can’t just have the decency to be like honest mistake take it back. Never will I buy from this company.”

Helpful Report

Posted 11 months ago

“Under Armour processed a large order only to reject it 4 days later with no reason. UA said they would re-process my order but all the items had risen in price and the difference was nearly $100. I was told that I would have to pay the new prices - Basically, they would not honor the original order. This is REALLY POOR from such a large company and I no longer buy from them now.”

Helpful Report

Posted 11 months ago

“On February 26, 2024 I purchased Under Armor tennis shoes. They lasted all of 3 month developed a hole in toe due to improper stitching threats on toe came out. I contact Amazon who refereed me to Under Armour. They ask for proof of purchase, photograph of defect, etc which I send twice. They denied claim told me to contact Amazon. Neither Amazon nor Under Armour cared and more or less told me sorry. Tennis shoes of this value almost $70.00 should last more than 3 months not wearing each day. There shoes are imported from Vietnam (Cheap Labor) and that is what you now get cheap shoes with defects . They could care less about their customers. I will never buy an Under Armour product again. I have had 4 pair of these shoes two had issues with hole in toe but were older so did not complain use as garden shoes. Will file a complaint with Consumer Protection Agency but don't expect much from anyone.”

Helpful Report

Posted 11 months ago

“I've had these boots 5 months , already falling apart and soles are worn and uncomfortable, horrible boot ! Don't waste your money”

Helpful Report

Posted 11 months ago

Under Armour is rated 1.7 based on 296 reviews