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Under Armour Reviews

1.7 Rating 305 Reviews
17 %
of reviewers recommend Under Armour
1.7
Based on 305 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 23%
Accurate And Undamaged Orders
Greater than 92%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Under Armour 1 star review on 27th May 2025
Alex
Under Armour 1 star review on 22nd May 2025
Larry
Under Armour 1 star review on 19th May 2025
Anonymous
Under Armour 5 star review on 5th May 2025
Wendy Baxley
Under Armour 5 star review on 7th April 2025
Tiffany
Under Armour 1 star review on 20th March 2024
Anonymous
Under Armour 1 star review on 20th March 2024
Anonymous
21
Anonymous
Anonymous  // 01/01/2019
TheresachinRecovery INC amazing Lifesaver
Under Armour 1 star review on 10th June 2025
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Posted 1 month ago
Under Armour advertises they offer discounts to military and first responders however, when you enter the ID.me discount it takes sale prices back to full price and you end up paying more. I have added photos of discounts.
Under Armour 1 star review on 6th June 2025 Under Armour 1 star review on 6th June 2025
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Posted 1 month ago
I’m so glad I found Fred Mercy. They made a stressful situation manageable by staying transparent and supportive the entire time. Everything they said, they followed through on. Couldn’t ask for better help!
Under Armour 1 star review on 27th May 2025
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Posted 1 month ago
I successfully got my money back through 👇 👇
Under Armour 1 star review on 22nd May 2025
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Posted 1 month ago
After multiple attempts to contact the platform, I realized my concerns were being completely ignored. Panic started to set in as I saw no clear path to getting my money back. Feeling overwhelmed and out of options, I confided in a trusted friend about the situation. Without hesitation, they pointed me toward Mrs. Olivia and her team. Honestly, I wasn’t sure it would help—but I figured I had nothing to lose. To my surprise, the team was responsive and professional. Within just a few days, I was able to recover my lost funds. The entire process was handled with care and efficiency, and I finally felt a sense of relief after all the stress and uncertainty. This ordeal taught me a valuable lesson: even seemingly trustworthy online platforms can turn out to be deceptive. Doing thorough research and staying alert is more important than ever in today’s digital world. Now, I’m much more cautious—and I urge others to be the same. If something doesn’t feel right, don’t wait. Taking action early could make all the difference.
Under Armour 1 star review on 19th May 2025
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Posted 2 months ago
After multiple attempts to contact the platform, I realized my concerns were being completely ignored. Panic started to set in as I saw no clear path to getting my money back. Feeling overwhelmed and out of options, I confided in a trusted friend about the situation. Without hesitation, they pointed me toward Mrs. Olivia and her team. Honestly, I wasn’t sure it would help—but I figured I had nothing to lose. To my surprise, the team was responsive and professional. Within just a few days, I was able to recover my lost funds. The entire process was handled with care and efficiency, and I finally felt a sense of relief after all the stress and uncertainty. This ordeal taught me a valuable lesson: even seemingly trustworthy online platforms can turn out to be deceptive. Doing thorough research and staying alert is more important than ever in today’s digital world. Now, I’m much more cautious—and I urge others to be the same. If something doesn’t feel right, don’t wait. Taking action early could make all the difference.
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Posted 2 months ago
Absolutely shocking service - And cannot review on their website as they remove any negative reviews -
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Posted 3 months ago
I purchased some items and sent them to my virtual address in Miami, and they canceled the order because it is not a physical address. This is ridiculous I bought a lot of stuff around different stores and is the first time that I have issues placing an online order. If you need to do it, think to buy in another place.
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Posted 4 months ago
terrible service, shipped me the wrong shoes and did not take it back. i will never shop from them
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Posted 4 months ago
Order was left processing for two weeks and then when I reached out they said it was out of stock and they cancelled it. No email, no notification, nothing. Don't order from this awful company.
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Posted 5 months ago
We just bought these pants 2 months ago, and it is unbelievable that they are already damaged. I am so disappointed; I thought they had good quality items.
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Posted 6 months ago
you deserve a ZERO!!!! Sunglasses suck! do not buy them. made in china!!!! they break. under armour has joined the rip customers off club. they have crappy crappy customer service!!!
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Posted 7 months ago
With the help of UA assistant I made a return and exchange of two items in one return order (it is not possible to make both return/exchange on one order on the website). After long investigation which lasted about two months I was told that they received only one item and the money for the returned item would not be returned. It is a pity that such a large company as Under Armour destroys its reputation due to its own mistake. The case of investigation in which I was involved and which ended in “sorry, mam, we couldn’t find it” costed ~150aed.
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Posted 7 months ago
Under Armour was top in my book. Not sure what is going on ..Honestly I think Kevin Plant the CEO has to step down. The customer service department is totally lost. The supervisor in customer service lie to the customer. I have had a instock order placed three times it was never shipped. Customer service or the supervisors have zereo clue what is going on. They want to blame UPS, when UPS does not even have the package. Customer service should be revamped. They say calls are re corded to improve customer service. A other lie. Sad such a great company is falling apart.
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Posted 8 months ago
Used to produce high-quality gear—durable, comfortable, good fit, high performance. Unfortunately, their products have declined markedly over the years—cheap materials, poor design (extremely poor), insufficient inventory. Men’s training t-shirts used to be made for men who knew their way around a gym; now they’re made for metrosexuals named Bruce and Tyler. If I do happen to find a product that I like, it’s no longer available when I attempt to reorder months later. I don’t know what the hell happened, but the speed and magnitude of the decline is remarkable.
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Posted 9 months ago
Very bad experience the quality is not good I bought a shoes and it got damaged just after two times I wear them. I asked their customer service and they said there is nothing they can do. Better go nike
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Posted 11 months ago
We purchased UA shoes for my daughter for volleyball this year. She has always wore Nike, but decided to give UA a try. This was a huge mistake! Sports require that shoes be washed, which has not been a problem in the past with Nikes. The first time that I washed the UA shoes the insoles fell out and have never stayed in the shoe again without rolling up. Prior to washing, they had also developed a hole where one of her toes sits that went completely through the insole. The shoe remains in decent condition but the insoles are very poorly constructed. Also, under the insoles appears poor quality. We have never had this experience with any other shoe, including cheaper play shoes that I have bought in the past. We have learned our lesson with UA shoes.
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Posted 1 year ago
I recently purchased a pair of shoes from the Under Armour outlet store in Portsmouth. When I got home and checked online, I found the same shoes available at half the price in other stores in London. I called the Portsmouth store, and they advised me that I could get a refund at other outlet stores in London. However, my intention was not to get a refund but to request a price match. I feel deceived for assuming that an outlet store would offer reasonable prices. I visited the O2 store to request a price match and explain my situation. Unfortunately, I encountered the worst customer service. The manager was extremely unfriendly and kept insisting that she couldn't process a refund without the original shoe box. Despite my efforts to explain that I wasn't seeking a refund but a price match, they refused to address my request simply because I didn't have the box. My main concern was having the price match considered, not getting a refund. I'm very disappointed with the service. For such a reputable brand, losing a customer over a simple box is unacceptable. I won't be purchasing from Under Armour again due to this poor experience.
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Posted 1 year ago
The worst return policy! This is the last time that I will do any business with under armour. After returning the shoes the following day, having only worn them to feel how they fit, the return was rejected. How can they be 'worn' when I didn't even have them in my possession for a full day.
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Posted 1 year ago
I made a purchase today, Sunday, from a Prague store, Novy Smichov. I wish I hadn’t ! The girl ‘serving’ me had an appalling attitude .. dismissive, rude. As a business owner myself I would have sacked her.. we were a total inconvenience trying spend our € in your store ! The other staff were not better.
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Posted 1 year ago
Under Armour is rated 1.7 based on 305 reviews