Under Armour Reviews

Name: Under Armour
Rating: 1.60

1.6 Rating 258 Reviews

14 %

of reviewers recommend Under Armour

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Metrics

1.6

Based on 258 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Under Armour 1 star review on 20th March 2024

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible service. Bought a gift card from them and it was drained, they said it must have been me. I never gave it to anyone. Terrible service.”

Helpful Report

Posted 6 months ago

“Domestic Delivery for online purchase took 10+days, to exchange the product (was too big) as per company’s policy 5-7days, today is day 8 and still waiting for pickup, I can’t imagine how long will take to receive the exchanged package. Exchanges for online purchase is not accepted in the physical stores even with a receipt. Customer service - don’t waste your time.”

Helpful Report

Posted 1 year ago

“Was a dealer for 10+ years, cancelled our account with no reason. We sold 100k a year. Company is a joke. Try to put small dealers out of business”

Helpful Report

Posted 1 year ago

“Terrible customer service. after being transferred to a call center in India, where the customer service folks didn't speak english only to be told that i could not exchange the shoes for another size until the shoes purchased were returned. returns are taking any where between 2-4 weeks. based on the comment below, likely NOT GOING to take place.”

Helpful Report

Posted 1 year ago

“Same problem as others have experienced. Awful service -- ordered 12/15 and eight days later in-stock products haven't shipped. Website said plenty of time for Christmas delivery and paid priority shipping as added precaution and still hasn't shipped. Called on 12/22 and was assured the order would arrive for Christmas. Guess this customer service rep has some strings with Santa's sleigh as I don't see this happening. For the amount they charge for their stuff made in China I would expect much better service. Definitely switching to another brand that treats their customers better.”

Helpful Report

Posted 1 year ago

“I did a order online and everything looks fine until I did a exchange and I understand that this took time to process I constantly contacted costumer service, they gave information about how my package was supposed to be processed every time I contacted them I looks everything was fine I also told them that was a Christmas gift because they told me that my package was ready to send on December 13 and they were waiting only and that I will receive my package before Christmas , today I contacted them again and they told me that part of my package was ready and I will receive my package on December 27 and the other part of my package was sold out. I understand that they have a high volume for holidays but at least they should sent an email explaining that so I can cancel my order”

Helpful Report

Posted 1 year ago

“If I could give Under Armour a zero I would. They are deceptive and lie when it comes to their promotions. Spent 3 hours on the phone disputing $31.22 that they owed me after their representative offered me for a 40% discount on my purchase. Will not be shopping there again... untrustworthy and fraudulent.”

Helpful Report

Posted 1 year ago

“I did a refund 17 days ago for some shoes that were 2 sizes smaller than what they write on them, and still didn't get my money back. On the official website they are saying that the whole return process can take up to 14 days(which is outrageous anyway), then they tried to lie to me that it can take 14 working days. When I confrunted them, they days they are sorry and to wait more. Really??!!! Was my first time worderinf something from them, but NEVER AGAIN !!!”

Helpful Report

Posted 1 year ago

“They have deceptive promos that do not fully disclose stipulations. There was a buy $100 get $20 Armour card that you can use later during a specified time. Said $20 Armour card has a minimum spend and more stipulations on use that were not disclosed at time of purchase. If I had know that I would have not even bothered with any purchase. I had purchased 2 gift cards for $50 each. They sent two cards but only one had $50. The 2nd gift card had $0 ZERO !!! So I paid $100 for a $50GC and don’t even want to use the $20 Armour card because of the spend minimum. Customer service is a horrible experience of ignorant and incompetent apathetic employees. Before the gift cards had shipped out I had contacted customer service to find out where my $20 Armour card was. They said I should receive a code after my order shipped out. If I had known about the stipulations on the $20 Armour card, I would have canceled the order before it shipped out saving me the headaches and anger at the incompetence of the entire company. Hours spent on chats and on the phone led me nowhere. This company deserves to get run into the ground. I hope all the athletes dump this company because this is a horrible company of hypocrites who only care about $$ not social, cultural, nor environmental concerns. I hope everyone boycotts this company.”

Helpful Report

Posted 1 year ago

“This company sucks. I tried to order a sale item for 4 hours. My order would not go through but I did receive an email after that telling me it was okay to order now. So I tried to order it and items no longer available. This company should be ashamed of itself. And they don't have a place to leave feedback on their website. It's no wonder!”

Helpful Report

Posted 1 year ago

“I purchased several performance polo shirts to wear as dress casual for my business. The collar on these shirts ravel up like a two dollar shirt. I thought there would be some type of quality control being these were a name brand product but I suppose not.”

Helpful Report

Posted 1 year ago

“they refused to post a review because they said it was against their guidelines even though it was appropriate for any person of any age to see or hear. i had a few people re-read it to make sure i wasn't lying and 100% of people said the only guideline i as breaking was that i wasn't satisfied with the product and i was even less satisfied with the customer service. they lost a customer for life”

Helpful Report

Posted 1 year ago

“Dwayne johnson is the reason i will never buy under amour”

Helpful Report

Posted 1 year ago

“I had worst experience buying Under Armour product from their show room in Pacafic Mall Dehradun India. My track pant was torn after one wear. Very bad quality even though it is so expensive. No one attends to you after your complaint.”

Helpful Report

Posted 1 year ago

“They charged me for Express shipping and now my items won't be here for 5 more days when they were supposed to be here yesterday. Now my son doesn't have the clothes he needs for camp on time. They offered to give me a promo code for my inconvenience. Like I'm going to shop with them again.”

Helpful Report

Posted 1 year ago

“I called customer service 4 times over 2 weeks, holding on - extention not available - redirected to switch board - gets cut off. Emailed requesting a ring back - followed up twice with emails - no reply. Shocking... Customer service non existent!”

Helpful Report

Posted 1 year ago

“Ordered on 5/22/2022 a pair of shoes, got an email FEDEX label created on 05/25/2022. Under Armour says shipped. Contacted FEDEX with tracking number yesterday 05/26/2022 and It hasn't even been picked up yet. Delivery date 05/26/2022 never showed, updated delivery date 05/30/2022 last night. Updated delivery date as of this morning 06/03/2022. I would research underarmour. Com reviews before you click add to cart and check out. LOTS of negative reviews. I should have done this prior to buying from this company.”

Helpful Report

Posted 1 year ago

“Order a pair of shoes, never was delivered!! Do not l, I repeat do NOT order from underarmour.com the actual official website! I know there is a lot of reviews but take this one for the record! $80 gone!”

Helpful Report

Posted 1 year ago

“I ordered two bags from the Company. I got an email that my product was on the way. But then they cannceled my order with no explanation. I tried to contackt them by phone but got hug up on becase the costumer service was unaunavailable at the moment. I also sent them an email, but has not ressived any answer. I will never buy anything from this Company again.”

Helpful Report

Posted 1 year ago

“This company is a bunch of thieves! Recied a gift card, had to make several order because after the orders were placed I recieved an out of stock notification for at least one item Everytime, then had to fight tooth and nail to get the money put back on my gift card.. after the 4th time this happened they just took the remaining $35.00 and will not put it back on the card.. STAY AWAY from this rip off website! DO NOT deal with UNDER ARMOUR.COM. or this will undoubtedly happened to you.”

Helpful Report

Posted 2 years ago

Under Armour is rated 1.6 based on 258 reviews