Worst customer service experience. I placed an order a month ago and still have not received it. I waited this long since I live in Hawaii, shipping can take bit long. So finally after 4 weeks of not receiving it, I attempted to contact their customer service. First, live chat. Took me 40 min to even get a representative, then I was told to wait for a few days as her record shows delivery date has changed. She told me to contact her if I did not get I waited, still no package. So again tried to contact via chat another 40 min wait. The a rep said she is going to get an authorization for sending a replacement. She told me to hold on, another 20 min. I had to leave so I asked her to expedite the process, instead she told me she will email me the confirmation. No response from her for two days. Again, I tried to contact them this time by phone , thinking it may be faster, I was wrong.... while I was waiting for a rep on phone, I also open the chat. I got through to rep via chat in 40 min, while phone was still waiting for rep.... This time I shared my frustration and hours I spent regarding this matter. A rep told me he will send a replacement but " replacement department" will need to send me an email with tracking number. After the conversation, I clicked on " send transcript" so I can have a proof of this conversation. Well, transcript was never sent to my email, still haven't heard from Replacement department. I work and train people in hospitality. I honestly don't know how this customer service is acceptable. Worst experience. Never again.