Like their products but CS is horrible. Purchased $200 shoes, took almost 2 weeks to arrive. Fit was tight so I called CS, Rep who was very friendly said they will ship new pair immediately and to just make sure I send return with 30 days or I will be charged again. Fine. :) After another week I still haven't received anything about shipping new pair. Called CS again, said that is not their policy and they won't ship until they receive return ship notice. Fine :) Sent item back next day. Another 10 days go by and still nothing from UA. Go on the online CS chat, get a rep Jeffery J. - After telling me the order is being processed as normal, I indicated that I will not shop here again as I could have done this through Amazon in 48 hrs. Here is his response copied directly from the chat: Jeffery J. "I do understand ma'am but we not not ask for this as well. It is a global pandemic and everything is going as procedure on our end. That is your choice as well as it is free market, please shop where you please." Worse than the tone is that I'm not even a "ma'am" If anyone from UA reads this I have all reference numbers to locate the conversation.