I returned two Easykut grass Shears from Unibos which I ordered through Amazon. Looking a returns label was hard enough never mind getting a refund for the two items ( £ 24.95 each ). Lost count of emails an telephone calls / messages as it goes straight to their answering machine everytime I tried. Anyone looking a refund of this dire company ...good luck as you will probably be the first. You only have to read the reviews about Uselessbos to see how rubbish an unreliable they are. Avoid them at all costs as it will cost you in the long run. If there was a zero rating they'd warrant it.