Customer service non existent! Pressure washer broke within the 2 years warranty. Emailed to ask how I can get the product fixed. No reply. Called a week later for them to tell me 'the email I sent it to was wrong' yet its the email clearly displayed on the 'contact us' section. Then was told they couldn't deal with anything over the phone and proceeding to give me an alternative email address. Struggling to see why that's not displayed on their website. Only reason I can see is they don't want to make it easy for you to get in touch if there is any issues with your order. I then proceeded with my enquiry giving all details and invoice numbers, only to receive a reply asking for my name and address details, which I had already supplied, again just trying to bide time and deter you from perusing. Once I confirmed these details again I received an email giving instructions about how to fix my pressure washer which were for a petrol machine. If they'd bothered to check the invoice details they had been so eager to request they'd have seen it was an electric machine! The saga continues but i have a sinking feeling which is leading my to the thought that legal action will be the only way to get this resolved.