“Customer service non existent!
Pressure washer broke within the 2 years warranty. Emailed to ask how I can get the product fixed. No reply. Called a week later for them to tell me 'the email I sent it to was wrong' yet its the email clearly displayed on the 'contact us' section. Then was told they couldn't deal with anything over the phone and proceeding to give me an alternative email address.
Struggling to see why that's not displayed on their website. Only reason I can see is they don't want to make it easy for you to get in touch if there is any issues with your order.
I then proceeded with my enquiry giving all details and invoice numbers, only to receive a reply asking for my name and address details, which I had already supplied, again just trying to bide time and deter you from perusing.
Once I confirmed these details again I received an email giving instructions about how to fix my pressure washer which were for a petrol machine. If they'd bothered to check the invoice details they had been so eager to request they'd have seen it was an electric machine!
The saga continues but i have a sinking feeling which is leading my to the thought that legal action will be the only way to get this resolved.”
“L'idropulitrice è conforme alla descrizione; mi è pervenuta in tempi ragionevoli considerato il luogo dal quale è stata spedita. L'assemblaggio delle parti è intuitivo e rapido; effettuato il caricamento dell'olio, del carburante e il collegamento delle tubazioni ho avviato il motore dopo soli tre tentativi (ragionevoli la prima volta), successivamente a carburatore ormai carico si avvia al primo strappo. E' ben fatta, è robusta e veramente molto potente; l'ho provata anche per pulire il piazzale intorno alla casa di campagna e va che è una meraviglia. Sono molto soddisfatto dell'acquisto e la consiglio.”
“L'articolo acquistato Wilks-USA RX545 su Amazon, risulta essere un buon prodotto qualità , prezzo. L'articolo di cui sopra è stato consegnato con anticipo. sono molto soddisfatto e ne consiglio l'acquisto.”
“Purchased pressure washer 5th of April on backorder, item supposed to be back in stock on 17th of May, comes 17th of May checking on their website - item not in stock, all the fun begins, long story short, called there customer support numerous times, been told different lies every single time I called them, starting with - item arrived today will be shipping tomorrow you’ll receive it within few days, item will be back in stock in 2 weeks and will be shipped to me, item not in stock , order canceled and will refund me, no refund call again, different rep this time but the same story, will refund me , nearly 4 months later, neither pressure washer, neither money!”