“After ignoring my emails sent directly to them, I posted an online review. After Union Mart read my online Review, they communicated and eventually asked me to go to the trouble (rather than they collect) of taking this large boxed item to a courier collection point (many miles away as I am in a rural area). After they had received it, I waited 2 days before asking them about this further delay (I should not have had to chase them again). They said that they had replaced the "pump" on this twice used item. I stated that I would prefer a refund as a twice used machine should not be having its pump replaced (pressure washer - so main item of this machine) after only two uses. They refused and said they would return it to me. It is now 23rd March and I still have not received a refund or the machine. This complaint started on 5th March.”
“AVOID AT ALL COST's OR IT WILL COST YOU
Bought a brand new pressure washer from Union Mart and it wouldn't start . We have been fighting with Union Mart to get it replaced or a refund to no avail .. after 6 months it was finally collected after 3 courier companies refused it due to it having "had" petrol in it ( we cleaned out all the fuel before it was due to be collected). It was then returned to us again after a few weeks despite us saying we didn't want the faulty washer back, with Union Mart saying it had been fixed ...the reports they provided us with stated it had " Rusty Pistons" and need the spark plugs replaced .. on a " Brand New" machine ?? . We have been fighting with Union Mart ever since .. it was again returned after the pistons & Spark plug was replaced .. and guess what .. It still won't start ! .. had enough of 9 months of fighting with them... Still no refund or working machine... we're now going to report them to Trading standards and start legal proceedings against Union Mart .. luckily we have enough documentation to prove our claim .. we will also be claiming the cost of hiring pressure washers so that we could complete booked work and lost days work when we we're unable to hire another pressure washer, together with the stress this entire situation has caused us. ABSOLUTELY USELESS COMPANY THAT SENDS OUT BROKEN, RUSTY MACHINES "AS NEW" !! . AVOID AT ALL COSTS”
“Hey everyone, my name is Ludovic Eagle and I buy on ebay a winch cost me £399 and this stupid company sends me the wrong winch… I contact and I explained… and range for collection… twice send me back same winch… how nice playing… the worst’s ever happened with me… for 5 weeks I a on costumer service and I have not received my money back… please costumer be careful….”
“I purchased a welder from Union Mart through Amazon and the receipt entitled me to a £10.00 refund for a 5 star review on Amazon and Google. I did this as I was happy with the welder and did not hear from Union Mart again. Emailed their reviews address twice and no response. Might have been a scam to get a 5 start review.”
“Union Mart sell faulty goods, valve failure after 1 hour, refused to refund, refused to collect. Want me to pay £117 to send it to them for a repiar after using it for 1 hour. Ive had it since March 2020 yes, but ive used it for 1 hour and got it out to use the other day and it wont stay running, Union mart said its fulty valves and want me to return it to them at a cost of £117 postage and thats before packaging cost. so ive got to lumber around an 90KG generator and pay £117 to send it to them after paying £500 to buy the heap of rubbish, It should be lasting 6 years really or at least 3, valves should last 2 to 3 years, NOT 1 hour, Union mart, you are an absolute joke, terrible customer service, complete robbery to say the least, I have read others have been sent refurbished ones that you sell as new, you should be stopped, its not fair play this.”
“Absolutely shocking company,I bought a pressure washer from them within weeks I had a fault, I was advised to return the pressure washer at a cost to me,DON'T buy from this company”
“Customer service non existent!
Pressure washer broke within the 2 years warranty. Emailed to ask how I can get the product fixed. No reply. Called a week later for them to tell me 'the email I sent it to was wrong' yet its the email clearly displayed on the 'contact us' section. Then was told they couldn't deal with anything over the phone and proceeding to give me an alternative email address.
Struggling to see why that's not displayed on their website. Only reason I can see is they don't want to make it easy for you to get in touch if there is any issues with your order.
I then proceeded with my enquiry giving all details and invoice numbers, only to receive a reply asking for my name and address details, which I had already supplied, again just trying to bide time and deter you from perusing.
Once I confirmed these details again I received an email giving instructions about how to fix my pressure washer which were for a petrol machine. If they'd bothered to check the invoice details they had been so eager to request they'd have seen it was an electric machine!
The saga continues but i have a sinking feeling which is leading my to the thought that legal action will be the only way to get this resolved.”
“L'idropulitrice è conforme alla descrizione; mi è pervenuta in tempi ragionevoli considerato il luogo dal quale è stata spedita. L'assemblaggio delle parti è intuitivo e rapido; effettuato il caricamento dell'olio, del carburante e il collegamento delle tubazioni ho avviato il motore dopo soli tre tentativi (ragionevoli la prima volta), successivamente a carburatore ormai carico si avvia al primo strappo. E' ben fatta, è robusta e veramente molto potente; l'ho provata anche per pulire il piazzale intorno alla casa di campagna e va che è una meraviglia. Sono molto soddisfatto dell'acquisto e la consiglio.”
“L'articolo acquistato Wilks-USA RX545 su Amazon, risulta essere un buon prodotto qualità , prezzo. L'articolo di cui sopra è stato consegnato con anticipo. sono molto soddisfatto e ne consiglio l'acquisto.”
“Purchased pressure washer 5th of April on backorder, item supposed to be back in stock on 17th of May, comes 17th of May checking on their website - item not in stock, all the fun begins, long story short, called there customer support numerous times, been told different lies every single time I called them, starting with - item arrived today will be shipping tomorrow you’ll receive it within few days, item will be back in stock in 2 weeks and will be shipped to me, item not in stock , order canceled and will refund me, no refund call again, different rep this time but the same story, will refund me , nearly 4 months later, neither pressure washer, neither money!”
“L'idropulitrice comprata su Amazon Wilks-USA RX545 la ritengo un ottimo acquisto per prezzo e qualità. Sono molto contento in quanto è arrivata prima del giorno prestabilito.”
“Used this winch to pull a 20'x9' shed halfway up a 75ft garden. So easy to assemble and use, made it easy work.
Would recommend this brand all day long”
