This was the worst online shopping experience ever. I ordered a jacket, which never arrived. Although the jacket was supposed to arrive in 3 days, a week passed and it never arrived. When I emailed them about the situation they never replied. I called in and waited for about 40 minutes for them to tell me that my item was lost. They "re-sent" another jacket, which also never arrived. They told me that they could not refund me because the jacket was issued. After fighting on the phone for about an hour, I was able to convince them to refund me. I can only wait and see if the refund is actually issued or not. I will be never buying from this company again. Such a SCAM!