I have bought a lot of things from UNIQLO over the years and I have always been happy with the quality and fit of the goods. I recently bought about £190 worth of items online, some of which I needed for a work trip. When I opened the package (delivered by Hermes, the worst courier in the UK), I found that nearly half of the order was missing and that the goods that remained looked as if they had been dragged across the warehouse floor as they were covered in dust/muck. Thankfully most of the packaged items were ok. I called UNIQLO and was asked to send pics and sign a declaration which I did straight away. By the next afternoon I had still heard nothing. I expected that they would put this right straight away, but it was left for me to chase. When I got through to the CS representative I was told that the issue would take 7 days to process! I kicked up a fuss and they agreed to send the 'in stock' items out on the usual (slow) service, again via Hermes. Not good enough. I needed those items for work yet they refused to send the items on a better courier service. Surely that is the least that they could have done? Things go wrong, I get that, but the measure of a company is how they put it right. This time UNIQLO have fallen very much short of the mark. Case#1101173