Terrible service! they take your money and you basically can't get it back and still no order! Made an order four days ago and still no one has even processed it, the joke is they "process" does not allow them to cancel or connect to their own warehouse! The customer service dont know much, spoke to "Katia" who could only answer with "we dont know" to everything I asked and offered to "investigate" once I was really annoyed. When i asked why she did not offer to do that earlier she said "i didnt ask" - what the hell? i should be telling you the processes available?! If a customer asks to cancel an order and you say you cant do that, then should you not offer the alternative available? i want my money back in my account and cancel the order! it's a joke, they want you wait for the order to be dispatched before they can cancel it - waste of everyone's time! never ordering from this place again, slow inefficient processes!