I order over $220 of winter clothing for my child recently. They use Fedex, and I also fill in for tracking by message feature. I also have a “Ring” video on my home. As soon as I got the message on text, my package arrived, I checked right away & wasn’t there. I called Fedex immediately. I even checked my “RING” history to see if it was taken or if anyone even came! No one did. I filed a complaint to Fedex & tried calling Uniqlo. No one answered the phone. I then, went to use there message talk on their website. If the computer messages can’t help, it gives you option for live agent. I kept the site open & waited for over an hour. No live agent typed back and they hung up! I the emailed them and with the FEDEX complaint number and asked they file their complaint as well , as suggested by FEDEX. It took UNIQLO over a week to send any type of response. The short of it is, they said Fedex shows delivered so no refund. They didn’t even bother to check my claim to Fedex & my financial institution. Please be careful with spending too much for UNIQLO shopping online. They don’t have your back!!! I have attached photos on my email if your interested.