I have emailed the help department several times. I have requested a refund of an item I had delivered to the shop prior to the lock down and was unable to pick up due to the announcement. I replaced an order online to be delivered to my house. The response I received as below:
“We have been advised the parcel was picked up from the store on the 29/12/2020.”
Oh really? Because I am fairly certain the shop were closed then due to Tier 4. I emailed 3 times after this and have been completely ignored.
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