SHOCKING customer unfriendly returns policy. If you buy in one shop, you HAVE to return to the EXACT same shop not another branch (apparently they've changed this now in the last month). If you buy online - you can NOT return to a shop! If you exchange in a shop, you can then ONLY EVER exchange the item - NEVER get your money back. Si if you want to return an item bough online, you HAVE to PAY for the return postage, even if the size you usually get, is too big or small!!! I just find it SO unbelievably unreasonable and unfair and so unlike most other shops. Its awful that for the privilege of buying something online from them, you have to pay £2.50 to return it if it doesnt fit!!! whereas if they let you return in store, there wouldnt be a postage /courier cost to pay at all. I will NEVER shop there again and would encourage everyone to boycott it until they change these ridiculous policies .