Awful exchange/refund policy by Uniqlo and unfriendly service from the staffs. Die die must have a physical receipt in order to do an exchange. Please review and improve your refund/exchange policy. Can't locate physical receipt/misplaced means no refund/exchange can be done. Nothing!!! No solution, even with the purchase history from the uniqlo app which show date and time of purchase and from which store we bought the item from wasn't applicable. Couldn't understand why the exchange can only be done through the barcode of the physical receipt. What's the app for? So dissapointing