I ordered a copy of a magazine in early December. I live in Canada so was prepared to have a delay in it arriving, but the only notification I have received from you is that because of Covid the magazine will not be mailed for an indefinite period in time. If it was mailed just after I ordered it, and I am assuming it wouldn’t take that long to process my order because you took my payment right away, it would be nice to receive a confirmation that the issue had indeed been mailed. Instead, I got a notification a week before Christmas saying it is indefinitely suspended. As a customer, I would appreciate receiving more information on my specific order and not a generic notice. So I have no way of knowing if my magazine is already on its way, or if I am able to cancel my order. I do understand that Covid has thrown a wrench into things, but I think that when you take my money you should be able to be in contact with me personally and let me know what’s happening. Thank you.
4 years ago
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