Anonymous
Extremely unimpressed - bought a subscription of Sudoku Grand Masters for my wife. First two issues came OK, but the April issue (out 7th. April) still hasn't arrived. However, what has arrived is a breathtakingly impertinent email request for a positive review on Google Reviews. When I telephoned to query this, I was advised that there had been a problem between the publishers and the printers and that the April issue would be skipped, with the next issue being on or about 5th. May. I am appalled that the company has the effrontery and audacity to seek to obtain positive reviews whilst failing to notify subscribers of the problems experienced. Usual bleating about it not being their fault and that they had only had confirmation of the position a few hours ago (really?) and that because many of the subscribers to the magazine don't have email addresses, they don't send emails (but they obviously have sent ones asking for positive reviews haven't they?) they will be writing to subscribers to advise them of the problem - very poor customer service in my view, exacerbated by the peremptory request for a positive review after 2 issues delivered but 1 missed - I'm hardly going to give a positive review for a 33% failure rate am I - hence the one star which really should be none.
2 years ago
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