Last year i purchased a double subscription to Daphne's Diary. One for me and one for someone else. These mags only come out every other month, so when i got mine, i got 1 mag instead of 2. So i rang up and politely told them, they apologised and resent one out. This went on for the next 4 issues! i kept receiving 1 mag instead of 2 that i paid for. So for the 4th time i rang up again and i was told it was to do with the packers in their warehouse. I think the lady on the phone was getting peeved off with me ringing up every issue time, so she said if i didn't get a magazine in the post (which i'd paid for and was due) the following week, then she would ADD it onto the END of my subscription. This is the only reason i'm giving this 2 stars because customers should get what they pay for. A mistake is fine by me, but to let it go on for the next 4 issues is just irresponsible. It clearly says 2 issues on the front of my mag page but i've never had 2 at the same time. Hopefully my next one i'll get both of them but i shouldn't have to keep ringing up to chase it when they've already been told. The customer service on the phone is very good, they answer quickly and try to help, but my problem never seems to get sorted which is why i've given it 2 stars.