I could not find my account number when I renewed my magazine so accessed the renew button and the computer recognised me. I then received notification twice by email that my magazine was going to be delivered. One of six and six of six which meant that I had two accounts for the same magazine. I questioned it through customer service and was informed my renewal connected to an old account inferring it was my fault and if I returned a magazine ‘free of charge’ the extra magazine could be restored. As the only way I could return it was to ‘return to sender’ which meant it could take months or get lost so I enveloped it and paid the postage. I haven’t had a break in subscribing to this magazine so how have I got two accounts. I have had no problems up to now.