Hi, I went into the Chorley store to order a carpet stair runner for my stairs. I sat with the stores sales representative for some time discussing exactly the specifications I wanted, I took the measurements in 95cm the length of the step and 25cm width. I requested that there be no more than four centimetres each side but the sales representative said to have a bit more so agreed 6cm I really wanted there only to be a small gap which I stated several times. He wrote the size on the invoice as 76cm which I thought was short but still had to be edged which I presumed would increase the size at no point did he state that was the size and could be less due to centralising the pattern which he later told me when I went to the store after the fitting. The sales person should of put 83cm on the invoice, which would of given me my 6cm each side I genuinely thought the edging would bring it up to the correct measurements, he should of known that it wouldn’t and should of explained this to me that this was going to be the size of the carpet I would of never agreed as that was not what I wanted and he knew this. The carpet was fitted today, the carpet itself is lovely however when the carpet fitter had finished it only measures 74 cm and looks absolutely ridiculous to say I am totally dissatisfied and disappointed is an understatement. I had put my trust in the sales person experience and had specifically said on numerous occasions I did not want large gaps either side which it now has 10.5cm each side and looks like a £30 stair runner instead of how it should look. £285 pounds not well spent. I went into the store with photos, the store person who sold me the carpet said it looked ok and that’s what I signed for. I said it’s not what we discussed and I’m not happy with it. Once again was told that’s what I signed for. Went away very unhappy and disappointed. The sales person new exactly what I wanted but for some reason sold me short. Regards Charlotte Cranshaw