United Carpets Reviews

Name: United Carpets
Rating: 2.72

2.7 Rating 47 Reviews

43 %

of reviewers recommend United Carpets

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2.7

Based on 47 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email

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United Carpets 5 star review on 29th March 2025

Adam

United Carpets 1 star review on 10th March 2025

Jessy

United Carpets 1 star review on 4th November 2022

Anonymous

United Carpets 5 star review on 9th February 2022

Martin Orr

Anonymous

Anonymous // 01/01/2019

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“Had our cushion floor fitted today excellent fitters done a brilliant job excellent service from Brian and Ryan from start to finish will definitely using United carpets again thank you mr mrs. Webster bramley rotherham”

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Posted 1 month ago

“Second visit to United Carpets Dudley, very happy with quality and price of our stair carpet, fitters did a fantastic job. Highly recommended.”

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Posted 2 months ago

“I was scammed and my withdrawals were blocked, Sup*reme*asset*7**@**gm*ail.**com assisted me get my Money back”

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Posted 2 months ago

“We have just visited the long Eaton branch we were served very professionally the young man was so helpful and polite we will definitely use them in the future”

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Posted 2 months ago

“We went in looking to get a whole house carpeted. Craig was very helpful and knowledgeable about what type of carpet I would need. He went above and beyond with his help and got me booked in for the fitting very soon. I will definitely be using this store again in the future. Thank you so much Craig.”

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Posted 3 months ago

“The service was excellent couldn’t fault them at all, especially the carpet fitters Martin and Luke so friendly and helpful would highly recommend them both.”

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Posted 4 months ago

“Fantastic service as always at Wakefield united carpets”

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Posted 6 months ago

“When asked for a carpet quote,we were told to draw a plan and measure the bedroom ourselves and bring it into the shop. This would help them out and save them time!!! If the staffs response would have been professional, we were buying 4 carpets. Lucky escape for us. Wouldn't entertain going here ever and have told family and friends.”

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Posted 9 months ago

“I am so happy with my purchase Ryan helped me so much and help me choose the right bed for me and was very knowledgeable also when I was struggling to assemble my bed Ryan came out to help make sure there was nothing wrong with my purchase and helped put it together with my husband thank you so much”

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Posted 10 months ago

“At boston today we were served by Craig, he was so helpful,certainly knew his job & very pleasant, he was why we went back there, he helped us choose our last carpet .Great service”

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Posted 1 year ago

“100% satisfied, Jack the salesman realy new his stuff sorted us out in about 10 mins, the shop has had a major overhaul since the last time we purchased a carpet very up to date and spotless”

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Posted 1 year ago

“Joe was very friendly & helpful today at the ascot drive store derby. Nothing was too much trouble. Will definitely be back. Highly recommend 👍”

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Posted 2 years ago

“Had day off work for hospital appointment arranged for agent to call to measure up at 9am. Rushed to take child to school and was home 8.30.They didnt show!!! rang store and was told he was sitting there and he knocked door several times and nobody was home.Even if that were the case, i cant undertand why they wouldnt put a card through, wait 5 mins or follow up with a call.There was not anyone knocking the door as they didnt arrive.Lucky escape after reading reviews”

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Posted 2 years ago

“I ordered a bed, was told originally 2-3 weeks delivery, I had to chase it, it then came in 4 weeks. Had it delivered, I asked for the softest mattress as this is what I wanted, what I have is like sleeping on a wooden board! It is so uncomfortable and cheap quality, I paid enough so thought the quality would be better than this, I will get another mattress somewhere else, what I actually want! I will never go back here again!! They haven’t got a clue, nice enough people, shame about the goods!!”

Helpful Report

Posted 2 years ago

“Hi, I went into the Chorley store to order a carpet stair runner for my stairs. I sat with the stores sales representative for some time discussing exactly the specifications I wanted, I took the measurements in 95cm the length of the step and 25cm width. I requested that there be no more than four centimetres each side but the sales representative said to have a bit more so agreed 6cm I really wanted there only to be a small gap which I stated several times. He wrote the size on the invoice as 76cm which I thought was short but still had to be edged which I presumed would increase the size at no point did he state that was the size and could be less due to centralising the pattern which he later told me when I went to the store after the fitting. The sales person should of put 83cm on the invoice, which would of given me my 6cm each side I genuinely thought the edging would bring it up to the correct measurements, he should of known that it wouldn’t and should of explained this to me that this was going to be the size of the carpet I would of never agreed as that was not what I wanted and he knew this. The carpet was fitted today, the carpet itself is lovely however when the carpet fitter had finished it only measures 74 cm and looks absolutely ridiculous to say I am totally dissatisfied and disappointed is an understatement. I had put my trust in the sales person experience and had specifically said on numerous occasions I did not want large gaps either side which it now has 10.5cm each side and looks like a £30 stair runner instead of how it should look. £285 pounds not well spent. I went into the store with photos, the store person who sold me the carpet said it looked ok and that’s what I signed for. I said it’s not what we discussed and I’m not happy with it. Once again was told that’s what I signed for. Went away very unhappy and disappointed. The sales person new exactly what I wanted but for some reason sold me short. Regards Charlotte Cranshaw”

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Posted 2 years ago

“After just 6 months, you can see multiple things occurring in pics below. United carpets Cheadle”

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Posted 2 years ago

“Carpet too small fitter fitted in less than 20 minutes bumps in carpet near door due to rushing store only offered me fraction back still waiting for carpet fitter to rectify AVIOD GO ELSEWHERE”

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Posted 2 years ago

“Still waiting for a refund as i was overcharged.. i picked up on it not them.. this was on 22/3/22… still not received the invoice .. leeds”

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Posted 3 years ago

“Ordered 2 bedroom carpets last week and was told they would be laying them on Friday cleared all furniture out of both of them stored it in the bathroom now told they can't come until Monday apparently some one cancelled the entry in the diary for Friday. Cannot do without the bathroom for 2 days as my daughter is disabled. I, am not very happy and this is not good enough”

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Posted 3 years ago

“Dudley store fitted our herringbone flooring and it looks lovely Highly recommend :-)”

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Posted 3 years ago

United Carpets is rated 2.7 based on 47 reviews