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United Carpets Reviews

2.7 Rating 47 Reviews
43 %
of reviewers recommend United Carpets
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2.7
Based on 47 reviews
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Anonymous
Unverified Reviewer
“Very disappointed & angry. Carpets fitted in 2019, not happy with them at all. Still waiting for a representative to visit to look at them ( Since 2020 )”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“after spending £2000 plus £20 a door ., fitters rowing shouting at each other.. english barrier and couldnt or wouldnt listen to me .. i dragged washer out told him cant pull out no more told no issue for him to pull the water pipe out.. kitchen flood on new laminate.. used loads of tea towels . phoned up abrupt pushy loud woman to be told thst wouldnt happen and was doing me the favour!!!. new flooring lifting day after as got wet .. i was made out to be a liar as she said he replaces wet ones he didnt . got to have floor redone after 2 days as flooring clicks broken and lifting up?? left rubbish in garden and cut offs told my responsibility to take tip as they have commercial vans dont take it .. ?? after struggling to rip up all old laminate take tip myself prior. told there bins full ?? dont give you chance to look at flooring pushy woman going on wouldnt tell me my measures or how much each room needed or came to .. then told need xyz plus fotting throw in bars etc ., cash only on delievery .. then added insult saw same flooring half the price than £40 a pk which i asked how much a pk as dont say when fitted to be told £35-£40.. man left young lad on own inexperience to do other jobs came bk shouting said should of been finished by 1 not 4.30 and late for 2 other jobs made to feel my fault .. plus had to give them dust pan brush and vac as saw dust and flooring off cuts left so i handed it to them to take as i wasnt going to tip again.. all that money£2000 to be made to feel a pain , a liar and money .. never again .. staff need to learn customer service skills”
Helpful Report
Posted 3 years ago
J Allen
Unverified Reviewer
“Very helpful young man named Romano served us at ascot drive derby. Nothing too much trouble, friendly and approachable”
Helpful Report
Posted 3 years ago
Ms Kennett
Verified Reviewer
“Went into the shop with my mum, in Shrewsbury, told them I need a carpet removed, underlay, removal of old carpet & rubbish, the new carpet, and furniture moved. Prepared to pay extra. Found the one I wanted & I was to pay 80.00 extra to have furniture removed on the day, by the fitter's. Told him the furniture is really heavy & that as I'm disabled I couldn't do any of that or help in any way. The man said yes, fitters (plural) are well trained, can do that no issue, pay THEM --(again plural) the extra on delivery. Great!! Yeah right. So yesterday the carpet fitter arrives ON his own. They sent 1 MAN to move extremely heavy furniture by himself. WHO had NO idea that he was supposed to do this. He complained that my furniture was very heavy, IMPOSSIBLE to move by himself. So my mum said do you need help, he said yes. They moved my furniture together. This was previously discussed in the shop. My mum is also physically disabled. So I decide to call the shop. I told the shop what was happening. The shop said it was written in DETAIL what we'd spoken about and that the fitter knew well in advance. He rang me back after talking to the fitter who denied needing help & said my mum, a physically disabled woman had just decided to interfere, without his knowledge. He said to me what exactly do you EXPECT me to do? The fitter is telling me you're lying. The shop assistant's Rude, arrogant dismissive behaviour had me enraged. My mum took the phone out of my hand as I'm about to thrown the damn thing I'm flapping at this point, I'm stimming & pacing the floor, losing the plot. I told the man I am autistic and need things to go smoothly, we had planned this 6 weeks in advance. He repeatedly said we'll what do you expect me to do? He then proceeded to tell my mum, the fitter said you purposly interfered, my mums got arthritis, hip and back mobility issues. She's in pain constantly, so moving furniture isnt something she volunteers to do UNLESS A emergency, as this HAS left her in agony. MY mum tells him that is NOT what happened but the shop assistant just says there is nothing he can do. The worst customer service I've received. He said he'd call her back. Next thing the fitter comes in and says the shop had just rang and had a go at him. He said why did you complain about me? So we explained, he said well its my 1st week on the job, it doesn't look good does it? "It's not my fault, you complaining makes me look bad" "He said who sold it you? Was it Chris? he has done this before" "They're saying I forced a old lady to move furniture" My mum said well you said you couldn't move it on your own. He then has the audacity to say "do you want me to lay the carpet or not?" I said well that's what we paid for, he goes What?? Well I'm not here to abused. I said I'm not abusing you, I complained to the shop, he said "yes but they have had a go at me". I said that is NOT me abusing you, and he said well this isn't my fault, Chris has mis sold this. They will fire me if you carry on complaining, trying to manipulate us. I couldn't speak, I had a meltdown at this point unable to cope. He comes back in later and says to my mum, look at the paper work and on it in the tiniest scribble, it says need fitter to move & handle furniture, he says he wasn't aware, and that a van had blown up yesterday and he thinks this job wasn't meant for him but two other guys. He explained a bit and it appears it's not even the guys fault it's the shops. He said he would take £60 not £80. I'm still not happy mind as my mums in physical discomfort and I'm stressed beyond words. He fit the carpet to a good standard. However did not ask if we wanted to hoover before putting the furniture back as there was a huge mess on the floor, he did not tidy at all. He then proceeded to put the furniture back HIMSELF proving he never needed my mums help and had complained for nothing. He left a huge mess in the hallway. Then as he goes to leave, he was going to leave the other rubbish behind, old carpet etc even though the man told us the fitters would take it & dispose of it. He said the shop told him not to do that and that he could face a fine for doing so, but would do so, Just on this occasion, but asjed me not to file a complaint because they would see him as a troublemaker. He also took the full 80 and didn't discount as he first said he would. He asked if I had a cat, stating he'd lived where I was before and that they didn't allow animals. I said yes I was approved. He said it was unusual, this felt almost threatening, that if I made a complaint against the company, he would report me. It was too personal and I didn't like this at all. It may have not being the case, either way he made me feel uncomfortable. Anyways He left and I hoovered my room before bring my things back in. I noticed there were screws by the window and he'd only left the cutting materials, wooden planks with screws in them on the windowsill. I cut my hand, because he never told us and I was unaware. If I hadn't of noticed and my cat had jumped up, we'd be at the vets today. I am not impressed by his work, or the shops customer service. The carpet is the only good thing that came out of it. He asked me Not to make a complaint because he feared losing his job I'm so stressed. The carpet looks lovely. I had planned and already being quoted a price to pay in November to have my other room done. But will not be using this company ever again and would warn anyone not to.”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“We ordered new flooring for most of our rooms and paid over £1200. All the fitters were great, except the laminate fitter. Everything I asked him to do was questioned, even when I asked him to lay the correct wood in one area - he told me the wood he had put down “looked better” and huffed and puffed when I told him I wanted the correct one down. Poor finish in areas. Left a lot of mess as he cut the wood inside, even though it was not raining and I have a large drive. He used my Dyson vacuum, without permission, to clean up his cement. Left cement all over the driveway, wheelie bin and fence and did not make any attempt to clean it up. Insisted I paid him cash. Took spare boards with him. Shop lied about certain things as well, including quoting £10 a m2 to have screeding but ended up paying £150 for 6m2. NEVER AGAIN WILL I USE OR RECOMMEND THIS SHOP.”
Helpful Report
Posted 3 years ago
Anonymous
Unverified Reviewer
“Mexborough the fitters don’t turn up the staff don’t know the true we had about 4different story’s very bad won’t purchase there again”
Helpful Report
Posted 4 years ago
Joe Hughes
Unverified Reviewer
“Your advertising is misleading, You will not price match any carpet like for like , I found the same carpet on another retailers website £12.50 per m2 cheaper , I called your main office and was told it was down to my local store as they are all franchises, I called the store told they could not price match the other lower price ,”
Helpful Report
Posted 4 years ago
Phil Lawton
Verified Reviewer
“Firstly just to say thank you to all the staff that have worked on my project Over several months and total re carpeting the whole of my property Big thank you to Jason at Rotherham First class service Very helpful Very professional To all the carpet fitters a big thank you Highly recommend your company And I will be back Phil lawton”
Helpful Report
Posted 4 years ago
Liam
Verified Reviewer
“I used United Carpets few times now and I have never been disappointed. Great advice in store, fantastic carpet and last but not least fitters always do a lovely job. Thank you”
Helpful Report
Posted 4 years ago
Tony Jones
Verified Reviewer
“Visited united carpets in Stechford, Birmingham and found the lady there very pushy suggesting carpets and colours that she liked. We did have an issue when the carpet was fitted and when called for advice the same lady was very rude and abrupt. I won't be using or recommending United Carpets in future. Very poor customer service.”
Helpful Report
Posted 4 years ago
Richard Wilde
Unverified Reviewer
“When purchasing the carpet for my stairs landing.A Sheet showing how the fitters would follow covid guidelines.When hthey arrived never asked about covid none of the three guys weaing gloves mask putting us all at risk,will not use again”
Helpful Report
Posted 4 years ago
Julia Jacques-jakes
Verified Reviewer
“Took the measurements to the store in Boston, ordered the vinyl one week late it arrived the fitters are all self employed, he said I will screed the floor for you, as had old tiles previously, only half was done with a shallow screed. Now the tiles for showing through stain marks appearing everywhere all over the vinyl looks awful, when I contacted them the manager did not even telephone me back, one room £280.00. For a shoddy vinyl and shoddy workmanship. Very bad service.”
Helpful Report
Posted 4 years ago
Donna
Unverified Reviewer
“Still waiting for my flooring been waiting since july and every time i ring i get fobbed off . Wont use this company again .”
Helpful Report
Posted 4 years ago
Anonymous
Unverified Reviewer
“What a disgusting way we have been treated today by your shop was told to ring at 9 30 to see what time carpet fitters coming yes been kued to all day furniture been in garden all day still waiting at 6 10”
Helpful Report
Posted 4 years ago
Virginija
Verified Reviewer
“Fantastic customer service Pamela McGowan was really nice and helpful I would recommend to anyone”
Helpful Report
Posted 4 years ago
Benjamin Dickson
Verified Reviewer
“United carpets and beds sold me a plush bedroom carpet, beautiful Lino and laminate flooring for my lounge, the manager was a kind and helpful gentleman as I am visually impaired he helped me incredibly choosing the correct flooring. The two Steve’s! Who came to fit my carpet and laminate worked tirelessly together moving my furniture for me and laying the flooring. I couldn’t have asked for a better two fitters. High standards in two well trained polite gentlemen.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Reviewer
“The fitters(carpets) were excellent ,and friendly and professional”
Helpful Report
Posted 5 years ago
Mrs Simpson
Verified Reviewer
“Great service by Joe and Dave in store , good advice given. Brilliant carpet fitters over two days Will definitely be recommending them 👍👍”
Helpful Report
Posted 5 years ago
Tahir
Verified Reviewer
“Great service and aweome price from the Shipley store on my bedroom carpet.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Reviewer
“This company are ok until you have a problem. They haven't a clue about customer care, and their attitude is appalling. I ordered a bed with drawers on 1.3.2019 for my sister who was in hospital at the time. It was delivered on 8.4.2019 minus the drawer section of the base as they had managed to break it them whilst loading it onto the van. I was told this section of the bed would be replaced ASAP. I heard nothing further so rang customer services on 15.4.2019 to ask what was happening. I was told "Oh yes, it's in stock" but they didn't know why I hadn't been contacted. The base section was delivered a week later but was the wrong size. It was another week before the correct size could be delivered. When I asked about compensation I was eventually offered a refund of the £30 delivery charge which didn't take into account the costs I had incurred having to travel to my sisters for the 2 extra deliveries (petrol and unpaid time off work) and the phone charges incurred by constantly having to ring them(their promise to"respond in the quickest possible time " and deal with emails within 12 working hours are a pack of lies). It took another 2 months of phone calls and emails to wrestle a further £15 from them and there was no apology or acknowledgement of the stress and hassle I suffered. I will never shop with this company again and have advised all my friends and family to avoid them at all costs. Do yourself a favour and shop with a professional company because this outfit are a complete joke.”
Helpful Report
Posted 5 years ago
United Carpets is rated 2.7 based on 47 reviews
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