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United Carpets Reviews

2.7 Rating 47 Reviews
43 %
of reviewers recommend United Carpets
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2.7
Based on 47 reviews
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Janette
Verified Reviewer
“The original work on my carpet wasn't completed up to standard including the door strips not being fitted, carpet still losing etc. Therefore I rearrange for this to be fixed. The quality of service is unacceptable. As a customer I expected the work to be carried out to a satisfactory standard. 4 times I have waited and no one has shown up.”
Helpful Report
Posted 5 years ago
MS
Verified Reviewer
“We have used this company previously with no problems. This time was terrible. We had a mixture of carpets and vinyl fitted throughout our home. Firstly they cut the bathroom vinyl in front of the bath rather than it going underneath which we had requested and paid for. We only discovered this when we went to install a new bath panel a week later and couldn't as the vinyl wouldn't have reached it. We rang the store and they didn't seem bothered but promised a call back which we never got. So now we're stuck with an old bath panel we can't replace. Today they fitted our lounge carpet. It has been raining yet they dragged the carpet along the floor where they'd walked in wet shoes so marked it. I pointed out one particularly badly marked bit and they said they always allow extra so would cut that bit off. Then they realised they scarcely had enough so it only just fit. They also took the seat and back cushions off our brand new expensive suite and chucked them onto the floor which was dusty and wet from their shoes. I was horrified and ran into the room to grab the cushions. I mentioned the mark on the carpet when they'd finished, about 8 inches square, and he said he'd clean it. 5 minutes later he said he'd sorted it. They left, then 5 minutes later returned saying they'd left their turps. I found it on the window sill and gave it to them, not thinking anything of it. As the afternoon wore on there was a terrible smell of turps giving all of us headaches. Suddenly I realised what they'd done....they had wiped the mark with neat turps! To make things worse, it has left a stain. I've scrubbed it but can't get rid of either the stain or the smell. So now we have a brand new carpet with a turps smell and stain. Absolutely disgusted that we've saved up and wasted our hard earned money. As well as the cost of carpet for the stairs, landing and lounge, plus vinyl in the hallway and bathroom, we've handed over £150 in cash for fitting. I am absolutely disgusted.”
Helpful Report
Posted 5 years ago
Clint Osborne
Verified Reviewer
“Had cushion floor fitted in the kitchen just before Christmas and by February it was rippling up and causing a trip hazard. Contacted United Carpets who sent the fitter out who denied it was bad fitting and would not take responsibility. Then emailed for a refund but received an extremely poor response. This has left me out of pocket and needing to go elsewhere to have new cushion floor fitted. This response has been shoddy and unprofessional. My advice to any potential customer is to perhaps look elsewhere.”
Helpful Report
Posted 6 years ago
Bigjack
Verified Reviewer
“Ordered a new mattress for my son on 01.01.19, I was told it would be delivered on the 07.01.19 as it was the new year. Rang after the 7 days to be told it would be delivered by the 14.01.19,it did not arrive. I was told another 7 days. Rang again on the 21.01.19 to be told it would be delivered on the 28.01.19, again it was not delivered but it finally turned up on the 29.01.19. As a bonus I was told they would throw in some pillow as compensation you will never guess, they did not arrive. Over the month of chasing the delivery I sent 2 emails of complaint to which there was no reply, I was promised a call from the area manager at United Carpets and Beds Mansfield but no call was ever received. I also rang head office where it was like talking to a corpse. Would I buy from this company again, NO I would sooner sleep on bare boards than deal with this company again. Poor service, poor communication.”
Helpful Report
Posted 6 years ago
Bigjack
Unverified Reviewer
“Ordered a new mattress for my son on 01.01.19, I was told it would be delivered on the 07.01.19 as it was the new year. Rang after the 7 days to be told it would be delivered by the 14.01.19,it did not arrive. I was told another 7 days. Rang again on the 21.01.19 to be told it would be delivered on the 28.01.19, again it was not delivered but it finally turned up on the 29.01.19. As a bonus I was told they would throw in some pillow as compensation you will never guess, they did not arrive. Over the month of chasing the delivery I sent 2 emails of complaint to which there was no reply, I was promised a call from the area manager at United Carpets and Beds Mansfield but no call was ever received. I also rang head office where it was like talking to a corpse. Would I buy from this company again, NO I would sooner sleep on bare boards than deal with this company again. Poor service, poor communication.”
Helpful Report
Posted 6 years ago
Chris Moffatt
Verified Reviewer
“I had carpets fitted in 2015 bedrooms landing and stairs 18months later the risers on stairs were showing signs of threadbare I rang and asked if they were insured yes I was told but after explaining the problem was told sorry it's down to ware and tare no-one came to look at what was wrong. There are only two of is living in the house I think that the carpet was laid wrong on the stairs.I am in the process of finding a match and will never use United carpets again.”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“I was shocked to save over £400 on the same carpet in two rooms. Went to 2 other well known carpet stores and they both quoted £1000. United carpets did the job for £600. Fantastic!”
Helpful Report
Posted 7 years ago
United Carpets is rated 2.7 based on 47 reviews
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