Michael Austen
Univar has delivered only two orders to me. The first was delivered by Yodel on a Saturday and all was well. I was so pleased with the items in that order that I immediately repeated the order. Again this order was sent by Yodel. The order was NOT delivered the next day as was promised by Univar when purchasing items above a specified quantum. I watched the Yodel tracking info every hour or so and the parcel did not move from being 'at the local depot' into the 'out for delivery' section all day. Then at about 3:15 in the afternoon, the item again was shown at the local depot but a message said that the driver had tried to deliver at 11:20 am but could not access my home. Of course a driver could not possibly deliver something to my home when he did not have that something in his van. Further, I had received three deliveries from other companies on the same day and all without any problems at all. Frankly, I believe Yodel was being utterly untruthful. My view is that the parcel never made it out of their local depot in the 10 hours or so it sat there before 11:20 am. This does not surprise me given similar experiences with Yodel in the past. So, you may well ask what has this to do with a review of Univar. My response is that Univar is partly to blame because they choose to use Yodel for deliveries. Also, when I contacted Univar to complain about this non-delivery it was made clear by their customer service people that they unfortunately have to deal with many similar complaints about Yodel but the company still uses them. Such a shame, really, that Univar's management seems to ignore the fact that Yodel will lose them business. And it has lost mine now and in the future - I cancelled the second order and asked for a refund to be made so that I can purchase the same items from a company that does not deliver by Yodel. No official response yet from Univar to my cancellation and no refund yet made. I do NOT recommend buying from Univar and award the company only two stars rather than the five it may have been given based on its performance with my first order.
4 months ago
Read Univar Specialty Consumables Reviews
Univar Specialty Consumables has a 4.63 average rating from 1,343 reviews

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