Ok. I have an electrical business and spend £20,000+ per year on supplies. I Found this company online, never used them before, so placed a small order. If a company will help a customer with a small purchase, you know they’ll help with your £4000 order. Ordered an hour before cutoff, for next day delivery. Got the order email, but no shipping email. I emailed them in the evening, waiting for a reply next morning….nothing. So called them to confirm my order was coming today. Hayley answered the phone and lied straight off the bat. She obviously misunderstood my query and went on to tell me “we don’t send order confirmation emails”. Yes you do Hayley, I got that one. I’ve just not received my shipping email. She went off to check what was happening, and came back stating “we didn’t get around to sending it yesterday, so it’s being sent today, for delivery tomorrow”. Oh is it Hayley? Just like that? Not even bothering to inform me? She said she could send it for am delivery, but I’d have to speak to Mel the manager. Mel was too busy to come to the phone, and I was told I be called soon. 10 minutes later, I was called by the most rude, arrogant person, I’ve ever had the displeasure of speaking too. Of course, it was manager Mel. I was simply told “it’s coming tomorrow or you can have your money back”. As simple as that. She confirmed it was coming by DHL for an am slot. She added “it’s not guaranteed to be am though”. Really Mel? It’s a guaranteed am service. 5 minutes later, shipping confirmation comes through stating a standard all day delivery. To sum up, new customer, first order, lies, arrogance, rudeness, the most shocking customer service I’ve ever experienced. They must be such a well off company, that they don’t want or need new customers. I’ll just take my £20,000-£30,000 a year back to the likes of Screwfix then, shall I?