Regret I rarely have reason to praise service received from retailers. However the abilities of your manager WHI MINSL at your Croydon Branch yesterday and today had me revisiting the best standards of customer care of yesteryears. Having a desperate need for a tyre replacement for a tyre written off my first approach to the branch resulted in advice that a specified Uniroyal tyre was not in stock, but would be ordered for Monday delivery; . After me making a number of phone calls to clarify what was(or not ) happening I was advised that the Uniroyal product was not scheduled for delivery on any near future date. My luck and temper improved enormously when the phone was answered by Mr WHI who confirmed the situation related to Uniroyal tyres, asked me for accurate information related to my tyre problem, spare tyre being used ,size required and tread pattern. He immediately offered a choice ; Goodyear or Avon. He invited me to visit the branch straight away , although it was approaching closing time, reviewed the points made during our phone conversation , clarified pricing,covered a number of safety factors posed by me related to new tread patterns, invited me to return the following morning when the new tyre could be fitted to my vehicle. Not to prolong this review your clearly have a young man here who besides being personable, is knowledgeable in terms of your product range and prices and is capable of turning "problems into opportunities" - he did in my case - he sold me a tyre! He is also clearly aware that the wages of all members of your organisation are paid by the customers- less customers less employment. KEEP HIM AND USE HIM!! My qualifications for comment?? - once upon a time I was employed to train staff to enjoy their work by keeping customers happy in the retail oil industry.