Universal Tyre & Autocentre Reviews

4.9 Rating 1,465 Reviews

97 %

of reviewers recommend Universal Tyre & Autocentre

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4.9

Based on 1,465 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

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Universal Tyre & Autocentre 1 star review on 13th February 2020

Anonymous

Universal Tyre & Autocentre 5 star review on 13th April 2017

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Universal Tyre & Autocentre 5 star review on 14th June 2016

Jana

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Anonymous // 01/01/2019

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“Disappointed. Usually use a mobile mechanic but he was on holiday. Had to wait 2 weeks for an appointment and then asked to be informed of cost before repair was made but simply received a text to tell me the job had been completed. Was not given any choice as to type of repair and a very basic repair was made which I had to pay £150 for instead of offering me the choice of a full repair. When I asked about this they simply made excuses. Then car started making noises upon locking and I called to ask for some help and was told I would have to pay for further diagnostics as this could not be due to their workmanship. They seemed to psychically know this without even looking at the car. Disappointed with the performance of the office staff as they do not treat customer well. On the shop floor people are polite and helpful, but the office staff are very displeasing.”

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Posted 6 months ago

“Been getting my MOTS with these guys for some years now,the manager is very helpful and will help getting your vehicle through mot if you have an issues . Overall very good highly recommend.”

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Posted 8 months ago

“Superb service by dedicated team who put me [the customer] first. They went 'above and beyond' in attending to an unexpected and un-associated complication that arose during what was otherwise anticipated to be a routine repair task. Would probably have been 'ripped off rotten' elsewhere. Grateful thanks to manager Chris, technician David, and others at Plaistow branch. Can't recommend them anywhere nearly highly enough!”

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Posted 9 months ago

“as a commercial fleet driver our company uses Halfords who sent out universal tyres I will never recommend this company or there mobile fitters to anyone. useless communication left my number and asked to be called when fitter on way in a 90minute to 2hr window after 2 1\2 hours had to call to be told that I was to tell them when I was ready why would I do that, fitter arrived 1 1\2 hours late and no introduction no conversation took my wheel off removed tyre by hand threw his equipment on the ground then threw my rim on the floor a steel rim not alloy did not balance the wheel put it back on finished the job no manners, if you don't like your job then find another one this has made me not want to use universal tyres again and will take this up with my fleet management company terrible terrible service not a pleasant experience at all.”

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Posted 9 months ago

“Have been using Plaistow centre for many years now and find it well managed and the cheapest around. Many thanks to Chris who pulled out all the stops when my car failed its MOT today with a broken wheel, after a few phone calls a replacement was found and back on the road I am. Fantastic effort as always. Highly recommend.”

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Posted 1 year ago

“I called in as my key wouldn’t come out of my key fob so I couldn’t drive. The man in reception helped me and I’m very grateful.”

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Posted 1 year ago

“Universal Tyre were quick to respond to my request, with an Exellent price quote”

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Posted 2 years ago

“One of your operatives who was using your vehicle YD70 EYT in Ruskin Avenue Waltham Abbey on Sunday 21st August at around 1415. We were driving up Ruskin Avenue when your operative pulled up in front of us blocking the road, he then got out and started speaking to the driver of a Morrisons van that had a flat tyre that was parked next to the kerb, I got out and asked your operative to move so we could get passed and he said no, in fact he said call the police to move me, despite repeatedly asking him to move he refused and laughed at us, we explained we were on our way to the hospital but again said he didn’t care, he had not started the work on the vehicle and could of moved. Your operative was extremely, rude, obnoxious and found the situation funny. When he finished the job some 20 minutes later he took a picture by of our car and then followed us driving extremely close and trying to pass us on our inside and shouting at us. I am sure that this is not the kind of image you want for your company.”

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Posted 2 years ago

“A very good all-around experience, good customer service, and good service and excellent value. Highly recommended.”

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Posted 2 years ago

“On this bank holiday, in Grapnells, Basildon one of its employees stopped the company's van, registration YE70UZY, in front of the house of people who had no parking space and because it is a two-way street, cars parked on both sides. It caused serious inconvenience in the traffic of trucks and bored motorists knocking on the door of my house to ask if the van was ours and for us to remove it from there. We had to keep changing cars so that these paths could pass. There are elderly, sick, small children who live on this street and have lived through days of a lot of noise because of this van blocking the street. If nothing is done, we will take other actions. Please alert your employee.”

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Posted 2 years ago

“had new tyres fitted a few months ago just tried to take a wheel off found they had stolen locking wheel bots and bodged others in which i cannot get off”

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Posted 2 years ago

“I was stranded with a flat tyre yesterday morning at a petrol station. I spotted a tyre van with, as it turned out, Jason filling up + asked for his help. He instantly said yes . A very kind deed, he was brilliant. So often these days no one is willing to just help another, not Jason, he came to my rescue. A really cheerful and decent guy. Thank you very much.”

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Posted 3 years ago

“I would like to thank Tony and Patrick at the Purfleet Branch . I booked my car for a full service and MOT . I was treated very professionally, friendly and helpful throughout my visit. Due too a resent hospital visit I was kindly taken home and picked up by a member of the team too collect my completed car. I have used the previous workforce at Universal for many years and very pleased to see that the new halfords team are as proficient or better for my cars future needs. I wish them all well for the future , Thank you.”

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Posted 3 years ago

“I took my car for MOT on 25/10 and unfortunately it failed for CO emissions. I was advised to options to get Cataclean and drive car on high revs. I tried this and came back on 26/10 - CO emission readings were checked by Simon and Richard, they were low than day before, so I was advised to do another 30min drive on high revs, I came back and result was the same. Then Richard & Simon tried various options as they believed car of this low mileage should not have CO emission issue, but result was not good. Then Richard tried some other options like tightening the spark plug screws, allowed natural air to pass through etc and guess what - CO emissions were reduced and MOT passed.”

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Posted 3 years ago

“Call them to open account but i can't because i have only 1 unit...not recommend to anyone....🤬🤬🤬🤬🤬🤬🤬”

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Posted 3 years ago

“Called in on spec for a full set of tyres on our Merc and cannot praise too highly the service we received from Alex and his team. We had used them last year so guess it was no surprise but their level of customer care was outstanding. Well done gents for not just meeting but hugely exceeding expectations and keep doing what you do!!! Thank you …. Colin & Jenny”

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Posted 3 years ago

“Amazing customer service! Punctured my tyre at 8.30am. Drove in to Universal at 9.50am. By 10.30am tyre repaired! This is my go - to store for car repairs.”

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Posted 3 years ago

“Amazing customer service! Punctured my tyre at 8.30am. Drove in to Universal at 9.50am. By 10.30am tyre repaired! This is my go - to store for car repairs.”

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Posted 3 years ago

“I had a very bad experience in there. They are racist. I’m a local resident using ther services last couple of years. I stopped now. I’m sorry but telling you truth.”

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Posted 3 years ago

“Fantastic service, friendly and hospitable as always. Thank you so much.”

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Posted 3 years ago

Universal Tyre & Autocentre is rated 4.9 based on 1,465 reviews