The Google 1 star reviews are the most revealing of Parcel2Go. Shockingly poor service. I booked a Hermes delivery via Parcel2Go and, long story short, Parcel2Go's way of doing things has effectively meant that my parcel (value £760) has been lost. The parcel was listed as damaged on their tracking - not lost. However, the obstructiveness of Parcel2Go and Hermes has meant that Hermes (who handle the parcel) effectively will only communicate with Parcel2Go (the agent). Parcel2Go being so inefficient and obdurate in their responses to me have effectively created such a delay in getting to the bottom of the situation that the parcel now appears to have gone missing i.e stolen by the driver. Instead of picking up a phone and speaking to someone at Hermes, Parcel2Go staff send an email. Five separate Live Chat sessions and hours of my time have been wasted trying to get Parcel2Go staff to use basic common sense. Parcel2Go insurance is also a con: I've asked four times for a refund of the postage costs (little compensation against a £760 loss) under their guaranteed delivery insurance and have been repeatedly palmed off. The parcel was due to be delivered October 29 at the latest and it's now Nov 8. I'm now facing the loss of £760 due to the robotic obedience of people who cannot think for themselves and pick up a phone.
4 months ago
Read Reviews has a 1.00 average rating from 7 reviews

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Alice, Customer Support

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