Parcel2Go.com Reviews

1.0 Rating 10 Reviews
0 %
of reviewers recommend Parcel2Go.com

Write Your review

Tell us how Parcel2Go.com made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
Parcel2Go.com 1 star review on 14th August 2021
Andy M
Parcel2Go.com 1 star review on 14th August 2021
Andy M
Parcel2Go.com 1 star review on 14th August 2021
Andy M
Parcel2Go.com 1 star review on 14th August 2021
Andy M
Parcel2Go.com 1 star review on 14th August 2021
Andy M
Parcel2Go.com 1 star review on 4th June 2021
Ian
Parcel2Go.com 1 star review on 4th June 2021
Ian
2
Anonymous
Anonymous  // 01/01/2019
incorrect tracking on their website. uninformed customer service agents. i found out more information myself by contacting the shipper regarding undelivered goods. on 1/12/24 I arranged 3 packages to be shipped from germany to the uk. parcel2go's tracking wrongly says the packages were delivered to the correct final address, but they actually never made it out of germany. 1 of these eventually was returned to a neighbour of the sender. the other 2 have ended up in somewhere called OVERGOOD. i have had to be in regular contact with UPS to get updates and found out that OVERGOOD is their warehouse for 'unclaimed' goods. UPS told me UPS germany needs to be contacted to request a return of these 2 packages to the sender. when i have contacted parcel2go's live chat (the only help contact they have. they don't provide an email or phone number), the agents know nothing about the shipment. i have to provide them the UPS tracking numbers and tell them the situation. why should the customer be the one who is responsible with contacting UPS? the whole purpose of the parcel2go service is to take care of the entire shipping process. an agent i chatted to about this told me they requested an update from UPS and requested an immediate return. when i chatted again to another agent a few days later i found out this had not happened. on their website they have an option to dispute whether the packages were delivered to the correct address. when i clicked on this i got an immediate email telling me this dispute claim was closed because the packages had been delivered to the correct address. so this response was based on their own incorrect tracking. so the dispute process about their incorrect tracking depends on their own incorrect tracking. when i asked about the previous agent requesting a return and update from UPS, the 2nd agent told me yes they had raised a dispute. but this was me, as i have explained above. even with all of the information i provided to simply contact UPS germany to request the 2 packages be returned to sender, the only response is they have opened an investigation which can take 7-14 days. for the investigation the agent requested from me a description of the packages and the contents. so again they had no idea about the shipment. they used a foreign company called jumingo who arranged the shipment. parcel2go should inform them to contact UPS germany and request the return to sender. when i was typing this the agent ended the chat before i could send the message.
Helpful Report
Posted 2 months ago
Terrible customer service - UPS have lost my parcel but, as Parcel2Go were the booking company, I have to deal with Parcel2Go. Initially I sent them an email - no response, ever. Tried 'Live Chat' but no-one was available for that. Left reviews and Facebook comments and all of a sudden P2G start to respond! Unfortunately the responses were short lived - Every time I re-start the conversation via FB messenger, it gets replied to saying they'll follow-up in a couple of days, but never do - The same conversation has been started with at least three different responders. 'Naseem' usually replies to poor reviews, stating they'll contact me via email etc, but never does - obviously just a PR exercise for review sites. Parcel has been 'in transit' for 4 months now yet P2G will not pay out on insurance, and keep fobbing me off saying UPS have been 'investigating' for over 6 weeks now. Have been advised now to take legal action against P2G to rectify the matter, so will be looking into that on Monday.
Parcel2Go.com 1 star review on 14th August 2021 Parcel2Go.com 1 star review on 14th August 2021 Parcel2Go.com 1 star review on 14th August 2021 Parcel2Go.com 1 star review on 14th August 2021 Parcel2Go.com 1 star review on 14th August 2021
Helpful Report
Posted 2 years ago
Not one, but TWO (of DOZENS) of horror stories with P2G.... I run a small online selling business from home and without a car rely heavily on collection services from couriers. I usually use Parcel2Go, who are okay when things are good, but appalling and I mean absolutely awful when things go wrong. Like several reviewers here, no-one takes ownership of an issue, you speak to dozens of different people in different countries, claims are always rejected for the most tenuous of reasons... I could go on. I've had two recent experiences, one still ongoing. The first was for a double piano stool that a customer had bought. It was carefully wrapped, securing all four legs and the openable seat and sent via Hermes Light and Large through Parcel2Go (I must stress here that the contract is ALWAYS with P2G - so if they do the Teflon-shouldered "blame-the-courier" trick - don't fall for it) When the chap arrived, he was different to my usual Hermes courier, who is actually a family friend and surprisingly, Hermes usually are okay - probably as he may take extra care of our parcels. However, on this occasion, I had my customer giving a rather curt review of my product, with photos of it minus one of its legs, its seat and various other cracks and dents. I know that some couriers get a bad rap for throwing parcels into their customers gardens, but this one looked as though it was fired out of a cannon in an attempt to knock her house down. I was furious. I had taken out insurance, but lo and behold, it's on the prohibited list. Silly old me for taking out insurance to insure a product that I wanted to have delivered only for it not to be insurable - if you check that list, anything you can put in a box is uninsurable. This lot would find a way of smashing rubble - or losing it. The second case is regarding a cutlery set which was ordered on the 24th March - contracted through P2G for DPD. I dealt with the order there and then for 25th March pick-up. Coincidentally, I had a pick up for Ziffit, who also use DPD (directly, not through P2G) and the courier (again known to us at home) collected the cutlery set on the same day (24th) even though it should have been the 25th - as we know him and he is already collecting DPD parcels, I thought nothing of it. The only thing I didn't receive was a receipt for the collection as it couldn't be generated until the following day - fair enough - however, this is where things went incredibly wrong. From that point on, the item never went onto the system and I heard nothing from either DPD nor my customer so I assumed everything was OK - until I went to check it a couple of weeks later and was presented with an error saying the parcel was never collected. It was. I saw it with my own eyes and handed it to the man I know to be our DPD driver with my own hands. No confusion there. I start a claim going after a month of not hearing anything, my gut feeling telling me something wrong, again the usual waffle from P2G saying someone will look into it. My customer then gets in touch wondering where her parcel is - a little late, but completely appropriate - she has no tracking information, nothing - same as me. I am now in a battle with Parcel2Go who state that as I do not have proof of collection, then I must not have used the service, despite I use their service day in day out (unfortunately for the issues). At the end of the day, I do not need to have that documentation. The proof is of my transaction with the company - it is up to them to disprove it hasn't arrived. I gave an accurate description of the box, the detailings, the weight, even the collection receipts from my Ziffit pick-up to show them that DPD had indeed been to my address that day - and nothing. I must be confused. I printed the wrong label. I didn't in fact use the service at all. It's all a roundabout way of calling me a liar. It is this level of dishonesty, disrepute and buck-passing I take umbrage with. The level of incompetence with this company is eye-watering. The amount of buck-passing is unbelievable. Sometimes couriers do not leave receipts, even at the best of times. A Parcel2Go representative on chat even agreed with me on this! Sort your problems out P2G. Your service is a bag of s***. When my customer buys my products, their contract is with me, simple contract law. When something goes wrong that I've inadvertently caused or missed - I hold my hands up and apologise and then do what is in my power to rectify the problem. What do you do? Hide behind your screens - no contact number (because let's face it, it'd be ringing off the hook all day long with all the problems you'd now have to sort out) and completely slope-shoulder all of your responsibilities whilst pocketing my hard-earned cash. I have a good mind to take all of my disputes to a small claims court as that's the level of financial burden they are landing my company with. Sort it out!!
Parcel2Go.com 1 star review on 4th June 2021 Parcel2Go.com 1 star review on 4th June 2021 Parcel2Go.com 1 star review on 4th June 2021 Parcel2Go.com 1 star review on 4th June 2021
Helpful Report
Posted 2 years ago
Abysmal. 10 weeks attempting to receive compensation for a lost parcel. P2G83173123. I contacted this company on some 20 separate occasions. Live chat option is replete with persons whom were of no help. Requested a phone call to speak with a manager , never received the call , no message , no voicemail left. Truly unbelievable customer service
Helpful Report
Posted 3 years ago
Parcel2Go are terrible just terrible i will never use them again. I sent a £500 monitor it cost me £31 postage, but they lost the monitor and said sorry here is a £20 refund. i declined their offer as the postage label itself was more than £20 I've not heard from them since over 3 weeks ago, and they have blocked me from their Facebook Page, so i can't even ask there. This is a disgusting way to treat a customer and i have opened a Facebook page myself that they will have no control over. Anyone that wants to leave a reply please pop over and do so. "parcel2go complaints and victims" /badservicecompany
Helpful Report
Posted 3 years ago
The Google 1 star reviews are the most revealing of Parcel2Go. Shockingly poor service. I booked a Hermes delivery via Parcel2Go and, long story short, Parcel2Go's way of doing things has effectively meant that my parcel (value £760) has been lost. The parcel was listed as damaged on their tracking - not lost. However, the obstructiveness of Parcel2Go and Hermes has meant that Hermes (who handle the parcel) effectively will only communicate with Parcel2Go (the agent). Parcel2Go being so inefficient and obdurate in their responses to me have effectively created such a delay in getting to the bottom of the situation that the parcel now appears to have gone missing i.e stolen by the driver. Instead of picking up a phone and speaking to someone at Hermes, Parcel2Go staff send an email. Five separate Live Chat sessions and hours of my time have been wasted trying to get Parcel2Go staff to use basic common sense. Parcel2Go insurance is also a con: I've asked four times for a refund of the postage costs (little compensation against a £760 loss) under their guaranteed delivery insurance and have been repeatedly palmed off. The parcel was due to be delivered October 29 at the latest and it's now Nov 8. I'm now facing the loss of £760 due to the robotic obedience of people who cannot think for themselves and pick up a phone.
Helpful Report
Posted 3 years ago
Having sent many thousands of parcels over the years through them, I have stopped using them due to their asking for additional payments AFTER parcels have been delivered! A lot of the parcels I sent through them were for UK deliveries by Hermes, along with non-UK deliveries by other couriers. From 2017, I started receiving demands for extra payment for some Hermes UK deliveries, on the ground of under-declared measurements or weights of the parcels. Typically, no specifics would be provided as to how the under-declarations were arrived at, but just the amount to be paid, along with an administration charge. I sell only HP print cartridges on eBay, the measurements and weights of all my items can easily be verified by identifying the product sold per the eBay listing, and the specification shown on the HP web site. When this happened, I simply provided them with the said information, and they would waive the charges demanded claiming it was a goodwill gesture to a very loyal customer. I have hence NEVER paid even one of such! Yet, such demands have become more frequent in 2019. Having to provide the details to counter their demands were time consuming and very annoying. I have therefore decided to switch ALL the Hermes UK deliveries from October 2019 to eBay, and to Hermes directly as well. Eight months and hundreds of parcels later, there was NOT A SINGLE DEMAND of under-declared measurements/weight from either eBay or Hermes. In the meantime, I kept using parcel2go.com for my UK non-Hermes as well as foreign deliveries, until yet another demand for a Fedex delivery to Australia in March was received in April, weeks AFTER tracking showed the parcel was delivered. Up till then, I had never doubted parcel2go.com, and thought it was simply Hermes’ mistake for all the previous demands. Using the tracking number, I phoned Fedex, and was told by their customer service agent had there been an issue with the measurements/weight being underdeclared, the delivery would have been withheld until the underpayment was made! I then started looking up online to see if other people had similar experience, and found to my amazement the numerous complaints about this practice by parcel2go.com. Google 'Parcel2go Extra Payment' to see for yourself! When I challenged parcel2go.com to come up with the calculations of how the additional payments was arrived at, they wrote back to ask me to provide information to prove that my parcel was correctly declared, or have the recipient to send a photo showing the actual size of the parcel, despite it having been delivered weeks ago! As I was furious by their having abused my trust in them over the years, I insisted that this time, THEY would have to come up with the proofs to support their claim. Two months have since passed, and they have still not replied so I think I have given them enough time, even under this pandemic situation, to come clean on this. DO NOT add funds to their prepay account as the amount of any such claims would be frozen until settled.
Helpful Report
Posted 3 years ago
Where to start...just appalling service. We used Parcel2Go to deliver a small parcel from England to Northern Ireland. On behalf of Parcel2Go Hermes delivered to a DPD depot as they should (albeit 2 days later than the service paid for). The GPS shows it was delivered with a specific time, but due to the COVID-19 pandemic they aren't taking signatures so the word "BUSINESS" was typed in by the driver as it was delivered to a business address. A few days later we receive a message from the customer saying DPD can no longer locate the parcel but they are not liable as they didn't sign for the delivery. After chasing up Parcel2Go numerous times via Live Chat (no phone number, not willing to give out Hermes or DPDs number to speed things up) they say they will look into it. 17 days later I am still chasing up and have just been told I will have to make a claim as neither DPD or Hermes will provide any information. I'm not sure what relationship they have with the couriers they use but I'd have thought a simple email asking DPD who took delivery would have sorted this out in minutes. I'll now have to wait and see how long it takes for the money to be refunded...I won't hold my breath. They don't deserve a one star rating
Helpful Report
Posted 3 years ago
In the light of a recent negative experience where a parcel sent to Italy was returned undelivered the listed suppliers below were involved. Each appears to be content to blame each other in a self-indulgent mutual blame game where customer service unfortunately was a total casualty. Until further notice please note that all Müller Group companies are no longer permitted to use the services of; Parcel2Go DPD
Helpful Report
Posted 4 years ago
UPDATE: Wed 20th - parcel due “no later than fri 15th” still not arrived, and no info at all from P2G as to when it will be delivered. UPDATE: 5 hours later, I’m told I have to wait another 1-2 days for a response (i.e. just to find out when parcel might be delivered subsequently!). This is exactly what I was told by their “live” chat operative on thurs 14th (4 working days ago), and still no progress. So frustrating. Parcel delivery from uk to South Africa/Cape Town booked Sunday 19th Nov: expected delivery ‘no later than fri 15th’. Tracking did not work at all: contacted “live” assistant a number of times but received no actual support. Parcel still not delivered (as @ Wed 20th), with NO ADVICE AT ALL as to when this might happen, all of which is significantly compromising my work. Truly shocking “service”.
Helpful Report
Posted 4 years ago
Parcel2Go.com is rated 1.0 based on 10 reviews